---
title: "Housing Services & Resident Engagement Surveys"
ocid: "ocds-h6vhtk-04b63a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04b63a"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04b63a.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04b63a.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "WESTMINSTER CITY COUNCIL"
published: "2024-11-13"
---

# Housing Services & Resident Engagement Surveys

Buyer: WESTMINSTER CITY COUNCIL  
Current stage: Tender  
OCID: ocds-h6vhtk-04b63a

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## Summary

Westminster City Council is conducting a public procurement process titled "Housing Services & Resident Engagement Surveys" within the industry category of survey services. The primary objective is to appoint an independent market research company to evaluate performance and satisfaction among housing service users, including Housing Needs service users and social housing tenants and leaseholders in the City of Westminster. This procurement, which adopts an open procedure method, is currently in the tender stage, with a submission deadline set for 13th December 2024. The contract period will start on 1st April 2025 and end on 31st March 2028, with a possible extension of two one-year renewals. The project is based in the UKI32 region, covering the City of Westminster.

This tender provides a significant opportunity for market research companies that specialise in survey conduction and analysis to secure a substantial contract with the potential for an extended engagement. The successful business will be responsible for conducting monthly perception and transactional surveys, data reporting, and performing in-depth analyses to understand the drivers of satisfaction and dissatisfaction among housing service users. Firms with proven expertise in survey services, particularly those experienced in customer satisfaction and insight reporting, are well-suited to compete for this contract. Engaging in such a project can offer enhanced visibility and the prospect for long-term collaboration with a prominent public authority.

## Notice

This procurement activity relates to the appointment of an independent market research company to survey residents to provide insight on performance and satisfaction amongst housing service users covering Housing Needs service users and social housing tenants and leaseholders in the City of Westminster.

### Lot Information

Lot 1

The successful supplier will be required to carry out monthly perception (including the Tenant Satisfaction Measures - TSMs) and transactional surveys and provide data and insight reporting on performance and satisfaction from housing service users. Additionally, they will be required to take the findings of satisfaction surveys and carry out deep-dives to better understand the root causes of satisfaction and dissatisfaction. This insight and research programme will include but not be limited to focus groups and one to one interview. The insight provided will be used to appraise and better understand WCC housing services performance as well as to contribute to wider reporting in the Growth, Planning and Housing directorate.

Renewal: 1 year + 1 year

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/036757-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Nov 2024 |
| Submission deadline | 13 Dec 2024 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Mar 2025 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £850,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WESTMINSTER CITY COUNCIL |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1E 6QP |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI32 Westminster |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79311000 - Survey services
- 79311200 - Survey conduction services
- 79311210 - Telephone survey services
- 79311300 - Survey analysis services
- 79342310 - Customer survey services
- 79342311 - Customer satisfaction survey

## Release History

- 13 Nov 2024 at 15:38 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/036757-2024

## Notice URLs

- http://www.westminster.gov.uk
- https://wcc.ukp.app.jaggaer.com

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04b63a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04b63a.json.