---
title: "Continuing Healthcare (CHC) / All Age Continuing Care (AACC) digital management service to support CHC/AACC functioning in Norfolk and Waveney"
ocid: "ocds-h6vhtk-04b680"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04b680"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04b680.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04b680.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "NHS NORFOLK & WAVENEY INTEGRATED CARE BOARD"
published: "2024-11-14"
---

# Continuing Healthcare (CHC) / All Age Continuing Care (AACC) digital management service to support CHC/AACC functioning in Norfolk and Waveney

Buyer: NHS NORFOLK & WAVENEY INTEGRATED CARE BOARD  
Current stage: Planning  
OCID: ocds-h6vhtk-04b680

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## Summary

NHS Norfolk and Waveney Integrated Care Board (N&WICB) is planning to procure a Continuing Healthcare (CHC) / All Age Continuing Care (AACC) digital management service to support CHC/AACC functioning in the Norfolk and Waveney region. This initiative, classified under the IT software package industry (CPV: 48517000), aims to replace two existing services with a unified digital solution that includes management of Personalised Health Budgets, invoicing, and reporting functionalities. The procurement is currently in the planning stage, with soft market testing responses due by 17:00hrs on 29th November 2024. The anticipated release date for the tender is January 2025, with the current CHC digital software contract set to expire at the end of October 2025. The expected contract period will be two years, with the option to extend for an additional year.

This tender presents a significant opportunity for businesses specialising in healthcare IT solutions, particularly those with experience in managing complex digital healthcare systems. Providers with expertise in integrating financial and demographic data, managing healthcare documentation, and ensuring compliance with evolving NHSE requirements will be well-suited to compete. The N&WICB seeks to engage market participants for feedback to ensure the forthcoming procurement is robust and meets the intended requirements. Companies capable of providing scalable digital solutions that can be upgraded to reflect new healthcare directives, and those able to ensure data remains within the UK, will find this tender a viable growth opportunity.

## Notice

NHS Norfolk and Waveney Integrated Care Board (N&WICB) are inviting suitably qualified and experienced providers to express their interest in delivering a Continuing Healthcare (CHC) / All Age Continuing Care (AACC) digital management service to support CHC/AACC functioning in Norfolk and Waveney. 
The aim of the service is to deliver a fully functioning single CHC/AACC digital system, in place of two incumbent services, including Personalised Health Budget management, invoicing and reporting functionalities. 
The purpose of this advert is to invite the market to engage, providing feedback in relation to specific queries, detailed below. This will provide the ICB with valuable information to ensure that the service will be fit for purpose. 
Questions for consideration:
1. Is there a digital solution available on the market that encompasses the functionality/management of existing and archive healthcare packages, financial and demographic data, healthcare and financial notes/documentation, Personalised Health Budget management, digital contracting, invoicing and payments? All data to remain within the UK.
2. What would be an estimated timeframe for implementation of an appropriate solution and migration of data from 3 existing data sources into one?
3. If a solution matching the requirements detailed in query 1 exists, does the provider have the capability to upgrade/amend the system to reflect new NHSE requirements in relation to Age All Continuing Care Data Submission (AACCDS) expected April 2025?
The deadline for soft market testing responses is by 17:00hrs on 29th November 2024. Please note this is a market testing exercise and does not commit the ICB to carry out any further procurement process. Current services will remain in place during this period in line with existing contracts and service level agreements. Any future opportunity will be carried out in accordance with the ICB's procurement obligations under the Public Contracts Regulations 2015. 
N&WICB's current CHC digital software contract is due to expire at the end of October 2025, engagement is being undertaken now to enable the procurement process to be completed and a new solution implemented in a timely manner. It is anticipated that the contract period will be for an initial period of 2 years with the option to extend for up to a further year.
Indicative timescales for the tender release date is scheduled for January 2025, but may be subject to change depending on the engagement feedback. A standard NHS contract will be used for this service.
Please provide the name, position and contact details including telephone and email address of the person completing this engagement feedback activity, along with the full name and postal address of your organisation.
Please provide your experience of delivering a similar service and the challenges and benefits you have experienced as a provider of the service. If you do not have experience of delivering this type of service please write 'None'.
Is there anything within the request which you feel is missing or would require additional information?
It is proposed that this will be a contract for 2 years with the option to extend for an additional 1 year. Is this financially and commercially viable for you as a bidder?
Is this service available to procure through a Framework? Is so, please provide details. 
N&WICB's would like to take this opportunity to thank providers in advance for responding to this engagement request.

### Lot Information

Lot 1

NHS Norfolk and Waveney Integrated Care Board (N&WICB) are inviting suitably qualified and experienced providers to express their interest in delivering a Continuing Healthcare (CHC) / All Age Continuing Care (AACC) digital management service to support CHC/AACC functioning in Norfolk and Waveney. 
The aim of the service is to deliver a fully functioning single CHC/AACC digital system, in place of two incumbent services, including Personalised Health Budget management, invoicing and reporting functionalities. 
The purpose of this advert is to invite the market to engage, providing feedback in relation to specific queries, detailed below. This will provide the ICB with valuable information to ensure that the service will be fit for purpose. 
Questions for consideration:
1. Is there a digital solution available on the market that encompasses the functionality/management of existing and archive healthcare packages, financial and demographic data, healthcare and financial notes/documentation, Personalised Health Budget management, digital contracting, invoicing and payments? All data to remain within the UK.
2. What would be an estimated timeframe for implementation of an appropriate solution and migration of data from 3 existing data sources into one?
3. If a solution matching the requirements detailed in query 1 exists, does the provider have the capability to upgrade/amend the system to reflect new NHSE requirements in relation to Age All Continuing Care Data Submission (AACCDS) expected April 2025?
The deadline for soft market testing responses is by 17:00hrs on 29th November 2024. Please note this is a market testing exercise and does not commit the ICB to carry out any further procurement process. Current services will remain in place during this period in line with existing contracts and service level agreements. Any future opportunity will be carried out in accordance with the ICB's procurement obligations under the Public Contracts Regulations 2015. 
N&WICB's current CHC digital software contract is due to expire at the end of October 2025, engagement is being undertaken now to enable the procurement process to be completed and a new solution implemented in a timely manner. It is anticipated that the contract period will be for an initial period of 2 years with the option to extend for up to a further year.
Indicative timescales for the tender release date is scheduled for January 2025, but may be subject to change depending on the engagement feedback. A standard NHS contract will be used for this service.
Please provide the name, position and contact details including telephone and email address of the person completing this engagement feedback activity, along with the full name and postal address of your organisation.
Please provide your experience of delivering a similar service and the challenges and benefits you have experienced as a provider of the service. If you do not have experience of delivering this type of service please write 'None'.
Is there anything within the request which you feel is missing or would require additional information?
It is proposed that this will be a contract for 2 years with the option to extend for an additional 1 year. Is this financially and commercially viable for you as a bidder?
Is this service available to procure through a Framework? Is so, please provide details. 
N&WICB's would like to take this opportunity to thank providers in advance for responding to this engagement request.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/036882-2024 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Nov 2024 |
| Submission deadline | Not specified |
| Future notice date | 1 Jan 2025 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS NORFOLK & WAVENEY INTEGRATED CARE BOARD |
| Locality | NORWICH |
| Post town | Norwich |
| Postcode | NR1 2DH |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH51 Norwich and East Norfolk |
| Local authority | Norwich |
| Electoral ward | Lakenham |
| Westminster constituency | Norwich South |
| Delivery location | TLH1 East Anglia |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 48180000 - Medical software package
- 48517000 - IT software package
- 72260000 - Software-related services

## Release History

- 14 Nov 2024 at 15:31 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/036882-2024

## Notice URLs

- https://health-family.force.com/s/Welcome
- https://www.improvinglivesnw.org.uk/about-us/our-nhs-integrated-care-board-icb/icb-contact/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04b680. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04b680.json.