---
title: "Stoke on Trent City Council - Telecare Services Notice"
ocid: "ocds-h6vhtk-04b6e7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04b6e7"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04b6e7.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04b6e7.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "STOKE-ON-TRENT CITY COUNCIL"
published: "2024-12-16"
---

# Stoke on Trent City Council - Telecare Services Notice

Buyer: STOKE-ON-TRENT CITY COUNCIL  
Current stage: Tender  
OCID: ocds-h6vhtk-04b6e7

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04b6e7)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04b6e7.json)

## Summary

Stoke-on-Trent City Council is undertaking a procurement process for their renowned in-house Telecare Services, aimed at providing assistive technology for self-funders and adult social care clients in the Stoke-on-Trent area. This procurement, classified under the CPV code 32000000 for radio, television, communication, telecommunication, and related equipment, focuses on the supply of goods. The process is currently in the planning stage, with the buyer based at Civic Centre, Stoke-on-Trent, UKG23. The noteworthy dates include the publication of the initial details on 16 December 2024 and an earlier planning notice on 15 November 2024. The service must meet key performance targets such as 99% call response within 1 minute and 90% emergency attendance within 45 minutes, with an upgrade to complete digital readiness by 31 December 2025.

This tender presents significant opportunities for businesses specializing in telecommunication equipment and telecare solutions. Innovative providers can leverage their expertise to enhance Stoke-on-Trent City Council’s high-standard services. Companies with capabilities in assessment, provision, maintenance, and emergency response services will find this an ideal platform for expansion. The council's interest in engaging with market innovations suggests that businesses offering new technological advancements in digital telecare equipment and integration can compete effectively in this procurement. This is an excellent opportunity for vendors looking to establish or strengthen their presence in the public healthcare technology sector.

## Notice

Stoke on Trent City Council currently provides an in-house Telecare Service offer, renowned for its gold standard across all elements. The Telecare Service provides assistive technology services to self-funders in the Stoke-on-Trent and immediate-surrounding area, and to adult social care clients in Stoke-on-Trent. The service includes: - Assessment of telecare equipment requirements, - Purchase, provision, maintenance and recycling of relevant equipment, - monitoring of activations, medical triage of emergency calls and taking actions to meet people's requirements (using response service wherever safe to do so, rather than ambulance callout), - 24/7 emergency response including attendance at the person's house, medical triage, taking vital signs, moving people from floor to bed/chair using lifting equipment and safe moving techniques and welfare visits. Our internal service is currently supporting 4500 clients overall, each of whom have access to emergency response and 24/7 services. The service operates to the following targets: - Answering activations = 99% within 1 minute, 99.5% within 3 minutes. This does not include where calls are answered and put on hold. - Emergency responses = 90% of responses within 45 minutes of alarm activation - Installation = urgent installations within 2 working days, standard installations within 10 working days - Digital-ready = all new installations will be digitally-equipped; all equipment and call handling infrastructure will be completely digital by 31 December 2025. The council wishes to continue fulfilling its current services to the same high standard, though recognises the need to engage with the innovative providers within the market to better understand the wider offer which may be available in an ever-developing digital service area. If you are interested in any further discussions regarding this notice please contact Alex.Dracup@stoke.gov.uk, with the reference 'Telecare Services Notice' where additional details can be discussed.

### Lot Information

Lot 1

The council wishes to continue fulfilling its current services to the same high standard, though recognises the need to engage with the innovative providers within the market to better understand the wider offer which may be available in an ever-developing digital service area. If you are interested in any further discussions regarding this notice please contact Alex.Dracup@stoke.gov.uk, with the reference 'Telecare Services Notice' where additional details can be discussed.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/040374-2024 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning, Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Dec 2024 |
| Submission deadline | Not specified |
| Future notice date | 18 Nov 2024 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STOKE-ON-TRENT CITY COUNCIL |
| Locality | STOKE-ON-TRENT |
| Post town | Stoke-on-Trent |
| Postcode | ST4 1HH |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG2 Shropshire and Staffordshire |
| ITL 3 | TLG23 Stoke-on-Trent |
| Local authority | Stoke-on-Trent |
| Electoral ward | Hartshill Park & Stoke |
| Westminster constituency | Stoke-on-Trent Central |
| Delivery location | TLG23 Stoke-on-Trent |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32000000 - Radio, television, communication, telecommunication and related equipment
- 32500000 - Telecommunications equipment and supplies

## Release History

- 16 Dec 2024 at 09:23 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/040374-2024
- 15 Nov 2024 at 14:10 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/037040-2024

## Notice URLs

- https://www.stoke.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04b6e7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04b6e7.json.