---
title: "Soft Facilities Management Services Provider"
ocid: "ocds-h6vhtk-04b722"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04b722"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04b722.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04b722.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NATURAL HISTORY MUSEUM"
published: "2025-11-03"
---

# Soft Facilities Management Services Provider

Buyer: NATURAL HISTORY MUSEUM  
Current stage: Award  
OCID: ocds-h6vhtk-04b722

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04b722)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04b722.json)

## Summary

The Natural History Museum has conducted a procurement process for a Soft Facilities Management Services Provider, which includes comprehensive services such as Cleaning, Grounds Maintenance, Waste Management, Logistical Support, and Pest Control within the museum's public health and visitor spaces. The procurement process, initiated under a selective, restricted procedure, culminated on the 28th of October, 2025, with the signing of a contract worth £14,180,000. The project is classified under facilities management services, with a location in London and covers the current procurement stage of contract award. The procurement process was guided by the Contracting Authority's legal framework and was set to include contract periods with potential extensions, although the value was later clarified to exclude potential extensions, reflecting the standard contract term.

The tender offers significant business growth opportunities, especially beneficial for companies with robust facilities management capabilities. The procurement criteria emphasised quality, social value, and competitive pricing, making it especially rewarding for businesses that can demonstrate excellence in these areas. While the contract was awarded to Total Support Services Ltd., the process indicates openings for large-scale operations familiar with restricted procurement processes. Businesses operating within the Greater London area or those capable of scaling services to this region stand to benefit the most from such opportunities, as future procurements may require expanded or continuous service offerings within this critical cultural institution. The preference for quality and competitive pricing also highlights opportunities for businesses aiming to deliver high-value solutions in public settings.

## Notice

The Natural History Museum wishes to appoint an experienced company to provide comprehensive soft services maintenance and project works for the Cleaning, Grounds Maintenance, Waste Management, Logistical Support and Pest Control, incorporating the public health and physical visitor spaces contained within the Natural History Museum estate.

### Lot Information

Lot 1

The Natural History Museum wishes to appoint an experienced company to provide comprehensive soft services maintenance and project works for the Cleaning, Grounds Maintenance, Waste Management, Logistical Support and Pest Control, incorporating the public health and physical visitor spaces contained within the Natural History Museum estate

Renewal: There will be an option to extend the Contract period for a further 2 years.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/070563-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Nov 2025 |
| Submission deadline | 19 Dec 2024 |
| Future notice date | Not specified |
| Award date | 28 Oct 2025 |
| Contract period | 1 Nov 2025 - 31 Oct 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £19,850,000 |
| Lots value | £19,850,000 |
| Awards value | Not specified |
| Contracts value | £14,180,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NATURAL HISTORY MUSEUM |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW7 5BD |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI33 Kensington & Chelsea and Hammersmith & Fulham |
| Local authority | Kensington and Chelsea |
| Electoral ward | Brompton & Hans Town |
| Westminster constituency | Kensington and Bayswater |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TOTAL SUPPORT SERVICES |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79993100 - Facilities management services

## Release History

- 3 Nov 2025 at 16:05 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/070563-2025
- 22 Nov 2024 at 19:05 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/037927-2024
- 15 Nov 2024 at 19:05 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/037117-2024

## Notice URLs

- http://www.nhm.ac.uk
- https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=904889627
- https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=991590378
- https://www.delta-esourcing.com/tenders/UK-UK-London:-Facilities-management-services./7H7UYS3233
- https://www.nhm.ac.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04b722. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04b722.json.