--- title: "Open Banking (Request for Information)" ocid: "ocds-h6vhtk-04b753" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04b753" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04b753.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04b753.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "LONDON NORTH EASTERN RAILWAY LIMITED" published: "2024-11-18" --- # Open Banking (Request for Information) Buyer: LONDON NORTH EASTERN RAILWAY LIMITED Current stage: Planning OCID: ocds-h6vhtk-04b753 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04b753) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04b753.json) ## Summary This procurement process, initiated by London North Eastern Railway Limited (LNER), is for an Open Banking service to enhance payment options for train ticket purchases. The tender, classified under CPV code 66110000 (Banking Services), falls within the services category and is in the planning stage. The procurement will be conducted under the Government DPS RM6301 Framework. The process involves potential suppliers needing to complete a questionnaire to provide initial insights by 18 December 2024, with further notices and stages expected to occur following 31 January 2025. The project will involve locations across the UK and is intended to introduce Open Banking payment and refund services for customers using various digital channels offered by DOHL's Train Operating Companies (TOCs), including bespoke and third-party white-labelled platforms. This tender represents a significant business opportunity for companies specialising in banking services and fintech solutions, particularly those familiar with Open Banking processes. Businesses that can offer integrated and automated payment solutions, support refunds, and have the capability to join the stipulated government framework will be well-suited to compete. Participation in this tender can lead to substantial growth by securing a contract with a prominent buyer in the transportation sector, providing visibility and a stable partnership. The technical and service delivery requirements will favour companies with a robust technology infrastructure and previous experience in similar large-scale public sector projects. ## Notice The train companies operated by DOHL - The DFT holding company for government controlled Train Operating Companies (TOCS), are committed to delivering the best experience for their customers, including providing a wide range of payment options when purchasing tickets. The DOHL TOCs intend to add open banking - pay by bank as a payment type for web and app channels, enabling customers to pay for tickets and other services using an instant authorised bank transfer through their banking app. Different TOCs use a range of web and products, some bespoke, and other, white labelled SaaS platforms offered by third party vendors. TOCs currently offer a range of online payment options, including Credit and Debit Card, PayPal, incorporating Pay in Three, Apple and Google Pay. Open Banking will sit alongside these options, using a dedicated Call to Action button. Please note that purchasing rail tickets is not as straightforward as some other purchase models, and it will be necessary to store a reservation ID alongside the more usual fields. A high level process map for a typical Ticket Issuing System is included in this PIN for reference. Integration is envisaged to be through existing payment service APIs and integration offered by the Ticket Issuing System. Refunds are a common occurrence, due to customers changing their plans, delays and cancellations. An automated process is used to make refunds, and where a customer has paid through open banking, this must be available as an automated refund channel. In some cases, a refund team may make manual refunds, and this should also be an option through the open banking provision. ### Lot Information Lot 1 The DOHL TOCs intend to tender either jointly or individually, using a set of common requirements and volumetric pricing structure, for the provision of Open Banking through the Government DPS RM6301 Framework. Potential suppliers are advised that they will need to join this framework to be able to tender. This PIN is being issued to allow time for potential suppliers to complete the formalities to join the framework. Additional information: Our intention is to issue the tender for provision initially to one Train Operating Company - LNER. The following services will be included: 1. Open Banking payment service when paying for tickets and associated services through the existing TOC's App / website, including white label products, using volumetric pricing 2. Open Banking refund service, triggered through our automated refund service, and manually where required OR Each TOC will issue their own tender within an agreed timescale, but will align requirements across the tenders, along with a common agreed pricing structure using combined volumetric pricing. 1. Open Banking payment service when paying for tickets and associated services through the existing TOC's App / website, including white label products 2. Open Banking refund service, triggered through our automated refund service, and manually where required Interested suppliers are requested to complete the questionnaire at https://forms.microsoft.com/e/iSAQFjsRYc to give initial insights to help us shape the procurement. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/037201-2024 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 18 Nov 2024 | | Submission deadline | 18 Dec 2024 | | Future notice date | 31 Jan 2025 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | LONDON NORTH EASTERN RAILWAY LIMITED | | Locality | YORK | | Post town | York | | Postcode | YO1 6GA | | Country | England | | ITL 1 | TLE Yorkshire and The Humber | | ITL 2 | TLE2 North Yorkshire | | ITL 3 | TLE21 York | | Local authority | York | | Electoral ward | Micklegate | | Westminster constituency | York Central | | Delivery location | Not specified | ## CPV Codes ### Divisions - 66 - Financial and insurance services - 72 - IT services: consulting, software development, Internet and support ### Codes - 66110000 - Banking services - 72300000 - Data services ## Release History - 18 Nov 2024 at 13:48 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/037201-2024 ## Notice URLs - http://www.lner.co.uk - https://forms.microsoft.com/e/iSAQFjsRYc ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04b753. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04b753.json.