--- title: "PP216 - Call Systems - Servicing and Repair" ocid: "ocds-h6vhtk-04bd13" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04bd13" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04bd13.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04bd13.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "ANCHOR HANOVER GROUP" published: "2024-11-20" --- # PP216 - Call Systems - Servicing and Repair Buyer: ANCHOR HANOVER GROUP Current stage: Tender OCID: ocds-h6vhtk-04bd13 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04bd13) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04bd13.json) ## Summary Anchor Hanover Group has launched a procurement process for the servicing and repair of call systems, including Warden Call, Nurse Call, CCTV System Maintenance, Access Control, and Door Entry Systems, excluding Automatic Doors. This tender, titled "PP216 - Call Systems - Servicing and Repair," falls under the industry category of repair and maintenance services (CPV 50000000). The processes will primarily cover regions such as North London & East Anglia, Southeast, Northwest, Cumbria, Northeast, the Southwest corridor, Devon Cornwall, Yorkshire, Lincs, and the Midlands. The tender stage is currently active and follows a restricted procedure with an estimated total contract value of £29 million. Key dates in the process include a tender period closing on 2nd December 2024 and the contract start date set for 30th June 2025. The contract will initially span three years, with options for extension based on performance for up to an additional three years. This opportunity presents significant growth potential for businesses specialising in repair and maintenance services, particularly those with expertise in the maintenance of call and security systems from providers such as Quantec, Tunstall, Appello, Legrand, Intercall, Chubb, and ADT. Companies that can offer comprehensive servicing, which includes maintaining critical system functions and providing portable Dispersed Alarm Units, will find this tender appealing. Furthermore, businesses capable of producing detailed dilapidation reports and offering asset tagging services within the budget constraints will be well-positioned to compete. This tender not only exposes businesses to a national scale contract but also aligns with long-term strategic partnership potentials, offering substantial annual earnings and contract longevity. ## Notice Anchor Hanover Group is seeking to establish contracts with up to 4 Providers for the Servicing and Repairs of Warden Call, Nurse Call, CCTV System Maintenance, Access Control, and Door Entry Systems (excluding Automatic Doors). Contract Overview: The scope includes maintenance and repair services for a variety of call and security systems, including those from key providers such as Quantec, Tunstall, Appello, Legrand, Intercall, Chubb, and ADT. Key Requirements: * Call Systems repairs and maintenance * Suppliers will be provided with a list of consumables and user-replaceable components to support ongoing function of the above systems. * An optional dilapidation report and asset tagging within the first 12 months may be required, depending on budget requirements. * Provision of portable Dispersed Alarm Units (DAU) to maintain critical functions in case of system failure. * Maintenance of Private Client Networks at specified locations. Contractual Details: The contract will follow JCT Measured Terms (2016) with Anchor's standard amendments. It will be for an initial term of 3 years, with options to extend for a further 2 years and an additional 1 year, based on contract performance. The annual spend is estimated at PS4.8 million nationally. ### Lot Information North London & East Anglia and Southeast The service provided aligns with the description specified in section II.1.4.1 (Short Description). Below are the relevant CPV codes associated with the service: 50000000: Repair and maintenance services 50300000: Repair, maintenance, and associated services for personal computers, office equipment, telecommunications, and audio-visual equipment 50400000: Repair and maintenance services for medical and precision equipment 50700000: Repair and maintenance services for building installations. Additional information: To view our tender documents and apply for the opportunity please use the following link: https://anchor.my.site.com/s/Welcome Options: Additional services or features may be proposed as options by the bidder; however, these will not form part of the qualitative or commercial scoring during evaluation. Options, if included in the final contract, will be at the discretion of the contracting authority and subject to further agreement. Renewal: Initial Term: 3 Years Extension option 1: 2 Years Extension option 2: 1 Year Northwest and Cumbria and Northeast The service provided aligns with the description specified in section II.1.4.1 (Short Description). Below are the relevant CPV codes associated with the service: 50000000: Repair and maintenance services 50300000: Repair, maintenance, and associated services for personal computers, office equipment, telecommunications, and audio-visual equipment 50400000: Repair and maintenance services for medical and precision equipment 50700000: Repair and maintenance services for building installations. Additional information: To view our tender documents and apply for the opportunity please use the following link: https://anchor.my.site.com/s/Welcome Options: Additional services or features may be proposed as options by the bidder; however, these will not form part of the qualitative or commercial scoring during evaluation. Options, if included in the final contract, will be at the discretion of the contracting authority and subject to further agreement. Renewal: Initial Term: 3 Years Extension option 1: 2 Years Extension option 2: 1 Year Southwest corridor and Devon Cornwall The service provided aligns with the description specified in section II.1.4.1 (Short Description). Below are the relevant CPV codes associated with the service: 50000000: Repair and maintenance services 50300000: Repair, maintenance, and associated services for personal computers, office equipment, telecommunications, and audio-visual equipment 50400000: Repair and maintenance services for medical and precision equipment 50700000: Repair and maintenance services for building installations. Additional information: To view our tender documents and apply for the opportunity please use the following link: https://anchor.my.site.com/s/Welcome Options: Additional services or features may be proposed as options by the bidder; however, these will not form part of the qualitative or commercial scoring during evaluation. Options, if included in the final contract, will be at the discretion of the contracting authority and subject to further agreement. Renewal: Initial Term: 3 Years Extension option 1: 2 Years Extension option 2: 1 Year Yorkshire Lincs and Midlands The service provided aligns with the description specified in section II.1.4.1 (Short Description). Below are the relevant CPV codes associated with the service: 50000000: Repair and maintenance services 50300000: Repair, maintenance, and associated services for personal computers, office equipment, telecommunications, and audio-visual equipment 50400000: Repair and maintenance services for medical and precision equipment 50700000: Repair and maintenance services for building installations Options: Additional services or features may be proposed as options by the bidder; however, these will not form part of the qualitative or commercial scoring during evaluation. Options, if included in the final contract, will be at the discretion of the contracting authority and subject to further agreement. Renewal: Initial Term: 3 Years Extension option 1: 2 years Extension option 2: 1 year ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/037444-2024 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Restricted procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 20 Nov 2024 | | Submission deadline | 2 Dec 2024 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 29 Jun 2025 - 29 Jun 2031 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £29,000,000 | | Lots value | £29,000,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | ANCHOR HANOVER GROUP | | Locality | BRADFORD | | Post town | Bradford | | Postcode | BD1 2ST | | Country | England | | ITL 1 | TLE Yorkshire and The Humber | | ITL 2 | TLE4 West Yorkshire | | ITL 3 | TLE41 Bradford | | Local authority | Bradford | | Electoral ward | City | | Westminster constituency | Bradford West | | Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England) | ## CPV Codes ### Divisions - 50 - Repair and maintenance services ### Codes - 50000000 - Repair and maintenance services ## Release History - 20 Nov 2024 at 08:09 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/037444-2024 ## Notice URLs - https://anchor.my.site.com/s/Welcome - https://www.anchor.org.uk/ - https://www.justice.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04bd13. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04bd13.json.