---
title: "Supply of Enforcement Agents/Debt Collection Services to Norwich City Council"
ocid: "ocds-h6vhtk-04bd78"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04bd78"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04bd78.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04bd78.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NORWICH CITY COUNCIL"
published: "2024-11-20"
---

# Supply of Enforcement Agents/Debt Collection Services to Norwich City Council

Buyer: NORWICH CITY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-04bd78

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## Summary

Norwich City Council is overseeing the procurement process titled "Supply of Enforcement Agents/Debt Collection Services to Norwich City Council". This contract falls under the industry category of Collection Agency Services (CPV code 79940000) and is located within the UKH15 region. The process is currently at the Award stage, with the contract having been awarded on 1st October 2024. The procurement method was a limited procedure, specifically a further competition call-off from an existing framework with Crown Commercial Services, under the CCS Debt Resolution Services (RM6226) Framework - Lot 5: Enforcement Services. The contract has an initial term of two years, with an option to extend for an additional two years, potentially running until 2028. Two suppliers, Jacobs Enforcement Ltd and Marston (Holdings) Limited, have been awarded contracts valued at £500,000 each.

This tender provides significant growth opportunities for firms specialising in debt collection and enforcement services. Small and medium-sized enterprises (SMEs), as well as larger companies with robust management and ICT systems, are well-suited to compete. Key performance criteria for this tender include customer focus, management systems, staff performance, ICT processes, demonstrated value, social value, and resource capability, with a strong emphasis on maintaining high standards and legislative compliance. The awarded suppliers will play a crucial role in helping Norwich City Council achieve effective debt resolution and enforcement services, ultimately benefiting the council and the community it serves.

## Notice

Supply of Enforcement Agents/Debt Collection Services to Norwich City Council.

### Lot Information

Lot 1

Enforcement agent provision for the Council to achieve a service that is of the highest standard and complies with all legislative requirements. Further competition under the CCS Debt Resolution Services (RM6226) Framework - Lot 5: Enforcement Services.

Options: Initial contract term is for two years with an option to extend for a further two years (to 2028).

### Procurement Information

Further competition call-off from an existing framework with Crown Commercial Services. The framework itself was published in the Official Journal of the European Union or the Find a Tender service and an award notice was issued for the succesful suppliers. Is a fully compliant framework the Council can call-off from for above and below threshold procurements.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/037594-2024 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large, SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Nov 2024 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 30 Sep 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £500,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORWICH CITY COUNCIL |
| Locality | NORWICH |
| Post town | Norwich |
| Postcode | NR2 1NH |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH51 Norwich and East Norfolk |
| Local authority | Norwich |
| Electoral ward | Mancroft |
| Westminster constituency | Norwich South |
| Delivery location | TLH15 Norwich and East Norfolk |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | JACOBS ENFORCEMENT; MARSTON (HOLDINGS |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79940000 - Collection agency services

## Release History

- 20 Nov 2024 at 17:36 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/037594-2024

## Notice URLs

- https://in-tendhost.co.uk/norwich/aspx/Home

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04bd78. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04bd78.json.