--- title: "Personal Assistant Register Software" ocid: "ocds-h6vhtk-04bd9e" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04bd9e" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04bd9e.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04bd9e.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "NORFOLK COUNTY COUNCIL" published: "2025-03-14" --- # Personal Assistant Register Software Buyer: NORFOLK COUNTY COUNCIL Current stage: Tender OCID: ocds-h6vhtk-04bd9e [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04bd9e) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04bd9e.json) ## Summary Norfolk County Council is re-procuring its Direct Payments Support Services (DPSS) with the aim of acquiring a new PA Register software. This procurement falls under the Software package and information systems category within the goods sector. Located in Norfolk, UK, the procurement is currently at the Tender stage, with key dates for submission including the extended deadline on 14th April 2025 at 11:00 AM UK time. Demonstrations of shortlisted software are scheduled for 5th to 9th May 2025. The total contract value is estimated at £280,000 and offers a contract period of 1080 days, with potential extensions of up to 48 months in 24-month increments. This tender presents significant business growth opportunities for software providers, especially those specialising in cloud-based, multi-user systems. Companies offering robust software programming and consultancy services will be well-suited to compete for this contract. The successful bidder will help DPSS streamline the recruitment process for personal care assistants, ensure legal compliance, improve user experience, and support the growth of DPSS services. With the contract potentially being assigned to successor authorities within the Norfolk and Suffolk regions, businesses securing this tender may benefit from expanded future opportunities. ## Notice The Direct Payment Support Service (DPSS) provides support to individual employers who receive funds (direct payments) from the council to support care services. The DPSS currently provides support to 1400 individual employers to advertise, shortlist, and onboard personal care assistants. The system will need to be accessible to a wide-ranging audience as well as being overseen and supported by NCC staff. DPSS is looking for a new PA Register software that can provide the following benefits:* Improve the recruitment process efficiency and reporting.* Ensure compliance with the UK Employment law and discrimination laws.* Enhance the user experience and satisfaction of the DPSS clients and staff, by providing online access, self-service options, and timely communication.* Reduce the operational costs and risks associated with the recruitment of PA's.* Support the growth and development of the DPSS and its services. ### Lot Information Lot 1 The Direct Payment Support Service (DPSS) provides support to individual employers who receive funds (direct payments) from the council to support care services. The DPSS currently provides support to 1400 individual employers to advertise, shortlist, and onboard personal care assistants. The system will need to be accessible to a wide-ranging audience as well as being overseen and supported by NCC staff. DPSS is looking for a new PA Register software that can provide the following benefits:* Improve the recruitment process efficiency and reporting.* Ensure compliance with the UK Employment law and discrimination laws.* Enhance the user experience and satisfaction of the DPSS clients and staff, by providing online access, self-service options, and timely communication.* Reduce the operational costs and risks associated with the recruitment of PA's.* Support the growth and development of the DPSS and its services.Full details of the requirement can be found in the Service Specification, which forms a Schedule to the Terms and Conditions. Renewal: The Contract may be extended by up to 48 months in 24-months increments at the Council's discretion. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/009436-2025 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning, Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 14 Mar 2025 | | Submission deadline | 23 Mar 2025 | | Future notice date | 13 Jan 2025 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £280,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NORFOLK COUNTY COUNCIL | | Locality | NORWICH | | Post town | Norwich | | Postcode | NR1 2DH | | Country | England | | ITL 1 | TLH East (England) | | ITL 2 | TLH5 Norfolk | | ITL 3 | TLH51 Norwich and East Norfolk | | Local authority | Norwich | | Electoral ward | Lakenham | | Westminster constituency | Norwich South | | Delivery location | TLH15 Norwich and East Norfolk, TLH16 North and West Norfolk, TLH17 Breckland and South Norfolk | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48000000 - Software package and information systems ## Release History - 14 Mar 2025 at 13:12 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/009436-2025 - 21 Feb 2025 at 14:07 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/006797-2025 - 21 Nov 2024 at 13:49 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/037660-2024 ## Notice URLs - http://www.norfolk.gov.uk - https://in-tendhost.co.uk/norfolkcc - https://in-tendhost.co.uk/norfolkcc/aspx/BuyerProfiles - https://in-tendhost.co.uk/norfolkcc/aspx/Home - https://www.norfolk.gov.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04bd9e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04bd9e.json.