---
title: "Infrastructure support contract - Phoenix Community Housing"
ocid: "ocds-h6vhtk-04be37"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04be37"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04be37.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04be37.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "PHOENIX COMMUNITY HOUSING"
published: "2025-01-06"
---

# Infrastructure support contract - Phoenix Community Housing

Buyer: PHOENIX COMMUNITY HOUSING  
Current stage: Award  
OCID: ocds-h6vhtk-04be37

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## Summary

Phoenix Community Housing, located in London, is seeking suppliers for an infrastructure support contract titled "Infrastructure support contract - Phoenix Community Housing" under the services industry category, specifically focusing on Information Technology Services (CPV 72222300). The procurement method employed is an open procedure. The tender process commenced in November 2024, with submission closing on 13th December 2024. This process aims to secure a service provider for the renewal of their VMware-based platform and infrastructure support services, which have been in place since 2021. Their current infrastructure supports approximately 250 employees based in different locations and utilises a mix of server-based applications and cloud services.

This tender represents a significant opportunity for businesses specialising in IT infrastructure support, particularly those with experience in VMware and cloud solutions. Companies of all sizes, including SMEs, are encouraged to participate, as the open procedure allows for broad competition. Successful bidders will have the chance to support Phoenix Community Housing's infrastructure needs, gaining a lucrative contract with a prominent regional authority in the housing and community amenities sector. The emphasis on both quality (60%) and price (40%) provides an even playing field for businesses that can offer high-quality service at a competitive price.

## Notice

Provision of VMware-based platform and infrastructure support services, or equivalent solutions

### Lot Information

Lot 1

We have approximately 250 employees, comprising hybrid office/home based, or field-based-employees depending upon their role. We have one residential site and two smaller community sites which are linked to our Head Office by a hardware VPN. Staff working from home are able to access our cloud-based systems via their own internet connection, and legacy systems - which are published as Citrix applications - via a software VPN link to Head Office. Our Head Office has an IP VPN internet circuit, with an equivalently sized backup circuit. Our systems are a mix of Server based applications, and cloud services. Full details are provided in the appendices. We have a small support and infrastructure team based at our Head Office providing a full range of hardware and software support to the business, supported by application vendors/resellers. Phoenix's current infrastructure has been in place for several years. In 2021 we migrated our on-premise vmWare environment to VMware Cloud on Amazon Web Services. This is now due for renewal and this tender includes options around that renewal as well as other services. Full details are provided in the schedule and appendices.

Renewal: Please refer to Tender documentation for full details

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/000245-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Jan 2025 |
| Submission deadline | 13 Dec 2024 |
| Future notice date | Not specified |
| Award date | 6 Jan 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £158,667 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PHOENIX COMMUNITY HOUSING |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE6 2RP |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Lewisham |
| Electoral ward | Catford South |
| Westminster constituency | Lewisham East |
| Delivery location | TLI44 Lewisham and Southwark |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CONVERGED IT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 6 Jan 2025 at 17:05 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/000245-2025
- 22 Nov 2024 at 16:55 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/037911-2024

## Notice URLs

- http://www.phoenixch.org.uk/
- https://www.gov.uk/government/publications/public-procurement-review-service-scope-and-remit
- https://www.mytenders.co.uk/search/Search_AuthProfile.aspx?ID=AA22607

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04be37. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04be37.json.