---
title: "Provision of welfare benefit, debt and housing advice services"
ocid: "ocds-h6vhtk-04be51"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04be51"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04be51.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04be51.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "BIRMINGHAM CITY COUNCIL"
published: "2025-06-25"
---

# Provision of welfare benefit, debt and housing advice services

Buyer: BIRMINGHAM CITY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-04be51

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## Summary

Birmingham City Council has concluded a procurement process for the "Provision of welfare benefit, debt and housing advice services," focusing on offering face-to-face advice in community settings across Birmingham. This contract, valued at £2,000,000, covers the service category of community services (CPV code 75200000) and primarily involves third sector advice providers. The procurement was carried out using an open procedure and encompassed four distinct lots—North, South, East, and West & Central—with a contract period of three years and the possibility of a two-year extension. The procurement process commenced with tenders due by 8th January 2025, and the contracts were signed on 28th May 2025. These services were intended to be located in Community Library Hubs throughout Birmingham, enhancing access to welfare, debt, and housing advice.

This tender offers significant opportunities for small and medium enterprises (SMEs) in the advice service industry, particularly those specialising in the provision of face-to-face advisory services. Organisations such as Birmingham Citizens Advice Bureau Service and Birmingham Settlement were successful due to their alignment with the council's requirements for quality and social value, as well as their capacity to deliver comprehensive advisory solutions. Companies capable of integrating preventative advice mechanisms and digital first approaches will find this contract particularly advantageous. The spread of geographic lots ensures diverse service provision, opening pathways for various suppliers to engage with the council's strategic objectives of improving public health and financial outcomes in the community. Businesses with a collaborative ethos and the ability to work flexibly within community settings are ideally placed to benefit from such opportunities.

## Notice

The Council wishes to establish a Contract for the provision of welfare benefit, debt and housing advice services.This contract is for independent third sector advice providers to deliver services relating primarily to welfare benefits, debt and housing advice to the citizens of Birmingham via face-to-face advice services. These services will likely be collocated with the Council within Community Library Hubs. There will be flexibility to deal with brief enquiries as well as to provide more detailed casework that delivers sustained improved financial and other outcomes for citizens.The services have been divided into 4 Lots: Lot 1 - Face-to-Face Advice and Area Leadership Role - NorthLot 2 - Face-to-Face Advice and Area Leadership Role - SouthLot 3 - Face-to-Face Advice and Area Leadership Role - EastLot 4 - Face-to-Face Advice and Area Leadership Role - West and Central

### Lot Information

Face-to-Face Advice and Area Leadership Role - North

The Council wishes to use the overall resources available to:- Maximise the availability of face-to-face advice services to citizens via 'Community Library 'Hubs' and potentially at other community 'spokes' or other community events within the city. - Improve collaborative working at a local level between advice providers and the Council- Continue the local area leadership lead role for advice partners. - Develop a greater focus on preventative advice, digital first and self-serve options for citizens.- Contribute toward improved financial and public health outcomesFace-to-Face Advice and Area Leadership Role - North

Options: Provision to extend for up to an additional 2 years subject to requirements and satisfactory performance. A break clause will be within the contract throughout its duration to reflect the uncertain nature of the Public Health contribution to the overall contract funding.

Face-to-Face Advice and Area Leadership Role - South

The Council wishes to use the overall resources available to:- Maximise the availability of face-to-face advice services to citizens via 'Community Library 'Hubs' and potentially at other community 'spokes' or other community events within the city. - Improve collaborative working at a local level between advice providers and the Council- Continue the local area leadership lead role for advice partners. - Develop a greater focus on preventative advice, digital first and self-serve options for citizens.- Contribute toward improved financial and public health outcomesFace-to-Face Advice and Area Leadership Role - South

Options: Provision to extend for up to an additional 2 years subject to requirements and satisfactory performance. A break clause will be within the contract throughout its duration to reflect the uncertain nature of the Public Health contribution to the overall contract funding.

Face-to-Face Advice and Area Leadership Role - East

The Council wishes to use the overall resources available to:- Maximise the availability of face-to-face advice services to citizens via 'Community Library 'Hubs' and potentially at other community 'spokes' or other community events within the city. - Improve collaborative working at a local level between advice providers and the Council- Continue the local area leadership lead role for advice partners. - Develop a greater focus on preventative advice, digital first and self-serve options for citizens.- Contribute toward improved financial and public health outcomesFace-to-Face Advice and Area Leadership Role - East

Options: Provision to extend for up to an additional 2 years subject to requirements and satisfactory performance. A break clause will be within the contract throughout its duration to reflect the uncertain nature of the Public Health contribution to the overall contract funding.

Face-to-Face Advice and Area Leadership Role - West and Central

The Council wishes to use the overall resources available to:- Maximise the availability of face-to-face advice services to citizens via 'Community Library 'Hubs' and potentially at other community 'spokes' or other community events within the city. - Improve collaborative working at a local level between advice providers and the Council- Continue the local area leadership lead role for advice partners. - Develop a greater focus on preventative advice, digital first and self-serve options for citizens.- Contribute toward improved financial and public health outcomesFace-to-Face Advice and Area Leadership Role - West and Central

Options: Provision to extend for up to an additional 2 years subject to requirements and satisfactory performance. A break clause will be within the contract throughout its duration to reflect the uncertain nature of the Public Health contribution to the overall contract funding.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/035057-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Jun 2025 |
| Submission deadline | 8 Jan 2025 |
| Future notice date | Not specified |
| Award date | 27 May 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,000,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £546,312 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BIRMINGHAM CITY COUNCIL |
| Locality | BIRMINGHAM |
| Post town | Not specified |
| Postcode | N/A |
| Country | Not specified |
| ITL 1 | Not specified |
| ITL 2 | Not specified |
| ITL 3 | Not specified |
| Local authority | Not specified |
| Electoral ward | Not specified |
| Westminster constituency | Not specified |
| Delivery location | TLG31 Birmingham |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | BIRMINGHAM CITIZENS ADVICE BUREAU SERVICE; BIRMINGHAM SETTLEMENT |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services

### Codes

- 75200000 - Provision of services to the community

## Release History

- 25 Jun 2025 at 11:57 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/035057-2025
- 25 Nov 2024 at 11:05 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/037963-2024

## Notice URLs

- http://www.bcabs.org.uk
- http://www.birminghamsettlement.org.uk
- http://www.finditinbirmingham.com
- http://www.in-tendhost.co.uk/birminghamcc
- https://in-tendhost.co.uk/birminghamcc/
- https://in-tendhost.co.uk/birminghamccIf

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04be51. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04be51.json.