--- title: "Service Desk Telephone Support - Shared Technology Services" ocid: "ocds-h6vhtk-04be6e" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04be6e" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04be6e.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04be6e.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "LONDON BOROUGH OF BRENT" published: "2024-11-25" --- # Service Desk Telephone Support - Shared Technology Services Buyer: LONDON BOROUGH OF BRENT Current stage: Tender OCID: ocds-h6vhtk-04be6e [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04be6e) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04be6e.json) ## Summary The London Borough of Brent is seeking tenders via an Open procedure for "Service Desk Telephone Support - Shared Technology Services" within the IT services industry. This procurement process involves providing 24 x 7 x 365 telephone support starting from 1st April 2025, with an initial contract term of one year and an option for a one-year extension. The tender process is currently in the active tender stage with submission deadlines set for 30th December 2024. The scope includes supporting the council partners of Brent, Lewisham, and Southwark, with the London Borough of Brent acting as the lead council in this procurement. This public procurement falls under the general public services category and is managed electronically with submissions accepted in English. This tender presents a significant opportunity for businesses specialising in IT services, particularly those offering extensive experience in infrastructure management and first-line support capacity. SMEs and larger IT service firms with the capability to provide continuous, high-level remote support will find this a lucrative contract. Additionally, firms with expertise in supporting end-user devices and delivering comprehensive helpdesk solutions could leverage this procurement to expand their clientele across the three councils, enhancing their market presence and business growth in public sector IT services. ## Notice On behalf of Shared Technology Services, London Borough of Brent is seeking tenders via an Open procedure for Service Desk Telephone Support on 24 x 7 x 365 basis. It is mandatory for Shared Technology Services to have service desk telephone support on 24 x 7 x 365 basis. The anticipated delivery date will be 1st April 2025. The proposed contract term is 1 year, + 1 year extension. The requirement is to provide a first-line telephone support service for the three council partners (London Borough of Brent, London Borough of Lewisham and London Borough of Southwark) and the LGA to run alongside the STS onsite, UAT and central service desk teams. Shared Technology Services (STS) provides IT infrastructure management and support to three partner councils, namely the London Boroughs of Brent, Lewisham and Southwark. Additional supported services include networks, messaging and collaboration services, support for end-user devices such as laptops, tablets and mobile phones, as well as providing the service desk to resolve IT-related incidents and requests. The three partner councils that provide governance over STS are Brent, Lewisham and Southwark, as set out in the Inter Authority Agreement (IAA). Brent is the lead council in the respect that it is the employer for all officers within STS and also carries out procurements and contracts on behalf of STS. The services provided by STS include the procurement and management of IT related services for each of the three councils. The procurement is undertaken in accordance with the Procurement Protocols in the IAA. ### Lot Information Lot 1 On behalf of Shared Technology Services, London Borough of Brent is seeking tenders via an Open procedure for Service Desk Telephone Support on 24 x 7 x 365 basis. It is mandatory for Shared Technology Services to have service desk telephone support on 24 x 7 x 365 basis. The anticipated delivery date will be 1st April 2025. The proposed contract term is 1 year, + 1 year extension. The requirement is to provide a first-line telephone support service for the three council partners (London Borough of Brent, London Borough of Lewisham and London Borough of Southwark) and the LGA to run alongside the STS onsite, UAT and central service desk teams. Shared Technology Services (STS) provides IT infrastructure management and support to three partner councils, namely the London Boroughs of Brent, Lewisham and Southwark. Additional supported services include networks, messaging and collaboration services, support for end-user devices such as laptops, tablets and mobile phones, as well as providing the service desk to resolve IT-related incidents and requests. The three partner councils that provide governance over STS are Brent, Lewisham and Southwark, as set out in the Inter Authority Agreement (IAA). Brent is the lead council in the respect that it is the employer for all officers within STS and also carries out procurements and contracts on behalf of STS. The services provided by STS include the procurement and management of IT related services for each of the three councils. The procurement is undertaken in accordance with the Procurement Protocols in the IAA. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/038010-2024 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 25 Nov 2024 | | Submission deadline | 30 Dec 2024 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | LONDON BOROUGH OF BRENT | | Locality | WEMBLEY | | Post town | Harrow | | Postcode | HA9 0FJ | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI7 Outer London - West and North West | | ITL 3 | TLI72 Brent | | Local authority | Brent | | Electoral ward | Wembley Park | | Westminster constituency | Brent West | | Delivery location | Not specified | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 72000000 - IT services: consulting, software development, Internet and support - 79500000 - Office-support services ## Release History - 25 Nov 2024 at 13:59 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/038010-2024 ## Notice URLs - http://www.brent.gov.uk/ - https://procontract.due-north.com/Advert/Index?advertId=d5820261-1da7-ef11-8132-005056b64545 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04be6e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04be6e.json.