---
title: "Provision of Crisis Prevention Services"
ocid: "ocds-h6vhtk-04be97"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04be97"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04be97.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04be97.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NORTH EAST LONDON NHS FOUNDATION TRUST"
published: "2025-06-19"
---

# Provision of Crisis Prevention Services

Buyer: NORTH EAST LONDON NHS FOUNDATION TRUST  
Current stage: Award  
OCID: ocds-h6vhtk-04be97

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## Summary

The North East London NHS Foundation Trust is spearheading an initiative focused on mental health crisis prevention services, chiefly aimed at Barking and Dagenham. The service is non-clinical and community-oriented, targeting individuals experiencing self-defined mental health distress without needing urgent medical intervention. The procurement process, which involves an open procedure, has transitioned from planning to the tendering stage, engaging prospective suppliers. This process reflects the priorities outlined in the NHS Long-Term Plan and the Joint Forward Plan. The critical service aims include reducing the pressure on emergency departments and psychiatric services by offering immediate, community-based support. Key deadlines include a submission end date of 17th March 2025. The initiative aligns with both socio-economic and demographic needs of the area, aiming to improve the mental health pathway of Barking and Dagenham residents.

The tender presents excellent opportunities for third-sector organisations, especially those adept at providing community services with cultural sensitivity. Companies specialising in peer support programs, outreach work, and non-clinical crisis prevention will have the advantage in competing for this contract. The focus on tackling health inequalities and promoting mental well-being signals a call for enterprises ready to innovate in the community health sector. Additionally, the contract will value partnerships with local voluntary and community service enterprises (VCSEs) to foster integrated care systems. Businesses that can demonstrate capabilities in delivering scalable, empathetic support services across diverse communities—especially those underrepresented in existing services, such as BAME groups—will be well-suited to compete and thrive from this opportunity, enabling growth and expansion in this essential healthcare field.

## Notice

This specification outlines the development of a Mental Health Crisis Prevention Service in Barking and Dagenham, a third sector-led service providing non-clinical, community-based mental health support. The service will focus on supporting those experiencing self-defined mental health distress who do not require immediate medical attention. It will offer timely interventions aimed at preventing escalation to statutory services like psychiatric liaison or emergency departments. This initiative aligns with local needs, addressing the unique demographic and socio-economic factors of Barking and Dagenham.

The primary aims of the Barking and Dagenham Mental Health Crisis Prevention Service are to:
* Provide immediate, non-clinical support for individuals, preventing escalation to statutory services like emergency departments and psychiatric liaison teams.
* Reduce pressure on emergency services by offering safe, non-medical support
* Address mental health inequalities by providing targeted support to underserved and underrepresented groups in Barking and Dagenham, and address stigma around Mental Health.
* Enhance community resilience by offering practical support and linking individuals to appropriate local services, thereby reducing social isolation and promoting long-term mental wellbeing.
* Collaborate with local VCSEs and statutory services to ensure an integrated care pathway, allowing smooth transitions between community and clinical services where needed.

### Lot Information

Lot 1

The primary aims of the Barking and Dagenham Mental Health Crisis Prevention Service are to:
* Provide immediate, non-clinical support for individuals, preventing escalation to statutory services like emergency departments and psychiatric liaison teams.
* Reduce pressure on emergency services by offering safe, non-medical support
* Address mental health inequalities by providing targeted support to underserved and underrepresented groups in Barking and Dagenham, and address stigma around Mental Health.
* Enhance community resilience by offering practical support and linking individuals to appropriate local services, thereby reducing social isolation and promoting long-term mental wellbeing.
* Collaborate with local VCSEs and statutory services to ensure an integrated care pathway, allowing smooth transitions between community and clinical services where needed.

Strategic Context
This service supports the objectives of the North East London Integrated Care Board (ICB) and aligns with the Barking and Dagenham Adults Mental Health Needs Assessment, which emphasizes mental health as a key priority. The NHS Long-Term Plan and the North East London Joint Forward Plan highlight the importance of non-clinical, community-based crisis services that reduce the pressure on statutory services, emergency departments, and inpatient facilities. The B&D Crisis Prevention Service will serve as a critical component of Barking and Dagenham's mental health crisis pathway, complementing existing services.

Service Model
Access and Referral Pathways

Hours of Operation: Demand of service will be flexible and include weekends/out of hours and Bank Holidays this will be monitored closely and dependent on change to local needs and demands. 

The service will be expected to have the core hours shown below; dependant on usage and volumes of the service provision, it is expected that the Provider will highlight the uptake of demand to the Trust as part of the monitoring of the contract lifecycle and the contracting authority to review further flexible operating hours to meet the local residents' requirements. 
Initial Core Hours
Every Friday 17:30-22:30 (It will be expected that the last residents will arrive at 22:00 to prepare for closing) 
Saturday, Sunday and Bank Holidays - 10:00 - 16:00

The provider will be expected to conduct outreach work during the days of Monday - Thursday to engage with the local population to ensure those who do not present or have barriers to accessing services can then be supported to access services. 

Outreach Teams: Users of service unable to travel or leave their home. 
Locations: The provider will be responsible for sourcing an accessible venue initially which shall be available easy to access via public transport, including those with specialist needs, physical disabilities and sensory needs. 
It is expected, the initial hub will be in place for 3 months after which, upon discussion with the contracting authority, the service will become mobile across various venues in Barking and Dagenham to continue the commitment to outreach and engagement for the Crisis Preventative space. All venues should have the following considerations:
* Health and Safety at Work Act 1974: This is the primary piece of legislation covering occupational health and safety in the UK. It sets out the general duties of employers, employees, and self-employed individuals to ensure health and safety at work.
* Management of Health and Safety at Work Regulations 1999: These regulations require employers to carry out risk assessments, make arrangements to implement necessary measures, appoint competent people, and arrange for appropriate information and training.
* Fire Safety (England) Regulations 2005: These regulations require the responsible person to carry out a fire risk assessment and implement appropriate fire safety measures.
* Control of Substances Hazardous to Health Regulations 2002 (COSHH)
The awarded provider will have access to the Contracting Authority's associated services for signposting and referrals, this is to ensure the outsourced workforce is aware and is continuously promoting services to assist with crisis prevention. 

The provider will be expected to work with the associated teams within NELFT which shall include NELFT's Barking and Dagenham Adults Mental Health Service . The provider may be expected to attend various meetings and forums during the development of the Crisis Preventative offer, this shall form as part of service delivery and will be presented to the provider within the contract management meetings to agree. 

Service Delivery
Support: The service will provide a safe, non-stigmatising environment for immediate emotional support. The core interventions include:

Peer Support: Trained individuals with lived experience will offer non-clinical, empathetic support.
Practical Support: Assistance with housing, financial, and employment-related issues that may be exacerbating the distress.

Outreach and Culturally Sensitive Support: Proactive outreach to BAME communities and individuals facing deprivation, ensuring communication in culturally appropriate ways through partnerships with local VCSEs.

Safe and welcoming environment: Developing a non-clinical and relaxing atmosphere for all sensory aspects of the space. This might include a sensory calming smell, colourful walls, comfortable furniture, non-claustrophobic and feeling close to nature.

Staffing
The Service will be staffed by a combination of:
* Peer Support Workers from diverse backgrounds, trained in crisis management.
* Volunteers, particularly from local communities, including those with multilingual capabilities to support non-English speakers.

Particular care will be taken to encourage applications from people with local connection to the area, and who represent the diverse communities of Barking and Dagenham. 
The provider will be expected to adhere to the requirements of London Living Wage for the assigned workforce. 

Overall, the post holder will provide support and recovery guidance to individuals experiencing common and severe mental health problems, using their own life experience of mental distress or as a carer and recovery as a template.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/033692-2025 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Jun 2025 |
| Submission deadline | 17 Mar 2025 |
| Future notice date | Not specified |
| Award date | 17 Jun 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,000,000 |
| Lots value | £1,000,000 |
| Awards value | Not specified |
| Contracts value | £955,931 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTH EAST LONDON NHS FOUNDATION TRUST |
| Locality | ESSEX |
| Post town | Romford |
| Postcode | RM13 8GQ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI5 Outer London - East and North East |
| ITL 3 | TLI52 Barking & Dagenham and Havering |
| Local authority | Havering |
| Electoral ward | Rainham & Wennington |
| Westminster constituency | Dagenham and Rainham |
| Delivery location | TLI52 Barking & Dagenham and Havering |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | LIFELINE COMMUNITY PROJECTS |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services
- 98 - Other community, social and personal services

### Codes

- 75200000 - Provision of services to the community
- 98000000 - Other community, social and personal services

## Release History

- 19 Jun 2025 at 12:07 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/033692-2025
- 14 Feb 2025 at 14:51 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/005187-2025
- 25 Nov 2024 at 17:11 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/038076-2024

## Notice URLs

- http://lifelineprojects.co.uk
- https://health-family.force.com/s/Welcome
- https://www.nelft.nhs.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04be97. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04be97.json.