---
title: "NHS Devon - Audiology Specialist Services - Eastern Locality"
ocid: "ocds-h6vhtk-04be9b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04be9b"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04be9b.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04be9b.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS DEVON INTEGRATED CARE BOARD"
published: "2025-01-24"
---

# NHS Devon - Audiology Specialist Services - Eastern Locality

Buyer: NHS DEVON INTEGRATED CARE BOARD  
Current stage: Award  
OCID: ocds-h6vhtk-04be9b

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## Summary

NHS Devon Integrated Care Board is set to award a contract for the Specialist Audiology Service for the Eastern Locality of Devon. The procurement aims to provide comprehensive audiology services for adults and children with hearing and communication difficulties, spanning from assessment and treatment to rehabilitation. This contract, with a value of £9,760,312, will commence on 1st April 2025 and run until 31st March 2030. It is currently in the award stage after the procurement process was completed in January 2025. Representations by providers can be made until midnight on 5th February 2025. The service will be provided by Royal Devon University Healthcare NHS Foundation Trust in compliance with the NHS Devon’s procurement policy and the Provider Selection Regime (PSR) Regulations 2023.

This tender presents significant opportunities for businesses specialising in audiology and associated healthcare services. Companies with strong capabilities in quality and innovation, value for money, social value, integration, collaboration, service sustainability, and efforts to improve access and reduce health inequalities stand to benefit. Businesses can leverage this opportunity to establish or expand their presence in the healthcare sector, particularly in the South West UK region. The contract offers a stable five-year engagement, promising continuous work and the potential to develop innovative solutions tailored to the diverse needs of the patient population. The commitment to collaboration suggests potential partnerships with other healthcare providers and stakeholders, enhancing the service offering and overall impact.

## Notice

The specialised audiology service is a comprehensive specialised service for adults and children experiencing hearing and communication difficulties who would benefit from assessment, treatment and rehabilitation. The ICB commissioned specialist services will accept referrals direct from health professionals in the community via DRSS and hospitals for all aspects of hearing care for adults for whom the standard community service (over 55 Routine Adult Hearing Aid Service) is not suitable, and children. This will range from babies of a few days old and their families to the elderly. The service includes diagnosis of, quantification of degree, and rehabilitation of hearing loss, tinnitus or balance impairment. It also includes provision of supporting services for patients who may be considering or have bone anchored hearing aids and cochlear implants in addition to providing audiological support to ENT inpatient and outpatient services, as commissioned by those service providers. NHS Devon intends to contract for the Services using the latest version of the NHS Standard Contract. The contract term will be for a duration of 5 years and will commence on 1st April 2025. The total contract value is PS9,760,312. This notice is placed to set out NHS Devon's (the Commissioner's) intention to award a contract under the Competitive Process of the Provider Selection Regime (PSR). This is an existing service being awarded to a new provider. This procurement has been carried out by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioner.

### Lot Information

Lot 1

The aim of the specialised audiology service was to commission a comprehensive specialised service for adults and children experiencing hearing and communication difficulties who would benefit from assessment, treatment and rehabilitation. The ICB commissioned specialist services will accept referrals direct from health professionals in the community via DRSS and hospitals for all aspects of hearing care for adults for whom the standard community service (over 55 Routine Adult Hearing Aid Service) is not suitable, and children. This will range from babies of a few days old and their families to the elderly. The service includes diagnosis of, quantification of degree, and rehabilitation of hearing loss, tinnitus or balance impairment. It also includes provision of supporting services for patients who may be considering or have bone anchored hearing aids and cochlear implants in addition to providing audiological support to ENT inpatient and outpatient services, as commissioned by those service providers. The service will also be expected to work closely with ENT and other specialist services to establish care pathways that maximize quality while reducing reliance on medically qualified staff, for example in the glue ear pathway for children. Where agreed, such pathways will be included in this specification and a contract variation order completed. It is expected that care pathways will be unified across the ICB regardless of different service providers. The vision for people with hearing problems is for them to receive high quality, efficient services, with short waiting times and high responsiveness to the needs of local communities, free at the point of access. Key principles of the service is to: * Improve public health and occupational health focus on hearing loss; * Reduce prevalence of avoidable permanent hearing loss; * Encourage early identification, diagnosis and management of hearing loss through improved service user and professional education; * Provide person-centred care, and respond to information and psychosocial needs, including for the effect on partners (and family) of living with poor hearing; * Support communication needs by providing timely signposting to lip reading classes and assistive technologies and other rehabilitation services; * Promote inclusion and participation of people who are deaf or hard of hearing; * Compliance with clinical guidance and good practice; * Improve the service through research and development and the adoption of new evidence based technologies and practices. NHS Devon intends to contract for the Services using the latest version of the NHS Standard Contract. The contract term will be for a duration of 5 years and will commence on 1st April 2025. The service will be provided between 1st April 2025 and 31st March 2030. The total contract value is PS9,760,312. This notice is placed to set out NHS Devon's (the Commissioner's) intention to award a contract under the Competitive Process of the Provider Selection Regime (PSR). This is an existing service being awarded to a new provider. This procurement has been carried out by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioner.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/002526-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Jan 2025 |
| Submission deadline | 3 Jan 2025 |
| Future notice date | Not specified |
| Award date | 24 Jan 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £10,003,755 |
| Lots value | £10,003,755 |
| Awards value | Not specified |
| Contracts value | £9,760,312 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS DEVON INTEGRATED CARE BOARD |
| Locality | DEVON |
| Post town | Exeter |
| Postcode | EX2 5AZ |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK4 Devon |
| ITL 3 | TLK43 Devon CC |
| Local authority | Exeter |
| Electoral ward | Priory |
| Westminster constituency | Exeter |
| Delivery location | TLK4 Devon |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ROYAL DEVON UNIVERSITY HEALTHCARE NHS FOUNDATION TRUST |

## CPV Codes

### Divisions

- 33 - Medical equipments, pharmaceuticals and personal care products
- 85 - Health and social work services

### Codes

- 33185000 - Hearing aids
- 85121240 - ENT or audiologist services

## Release History

- 24 Jan 2025 at 12:41 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/002526-2025
- 25 Nov 2024 at 17:42 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/038084-2024

## Notice URLs

- https://atamis-1928.my.site.com/s/Welcome
- https://onedevon.org.uk/
- https://www.royaldevon.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04be9b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04be9b.json.