---
title: "Tender for the provision of the Technology Enabled Care Service (TECS) in Herefordshire"
ocid: "ocds-h6vhtk-04be9e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04be9e"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04be9e.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04be9e.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "HEREFORDSHIRE COUNCIL"
published: "2025-04-22"
---

# Tender for the provision of the Technology Enabled Care Service (TECS) in Herefordshire

Buyer: HEREFORDSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-04be9e

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04be9e)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04be9e.json)

## Summary

The Technology Enabled Care Service (TECS) in Herefordshire aims to appoint a supplier to deliver services to residents across the county. Managed by Herefordshire Council and NHS Herefordshire and Worcestershire Integrated Care Board (ICB), the contract will run from 1st April 2025 to 31st March 2027, with possible extensions up to three additional years. The procurement falls under the "Health and social work services" category and is led through an open procurement method. The contract was awarded on 20th March 2025 to Nottingham Rehab Limited trading as NRS Healthcare, marking the process in the contract award stage. The services involve equipment sourcing, delivery, maintenance, and digital call monitoring, emphasizing a robust IT infrastructure with AI capabilities. The total contract value is £2,500,000 GBP.

This contract presents substantial opportunities for businesses specializing in health and social care services, specifically those adept in technology-enabled care solutions. Companies with developed IT infrastructures capable of supporting digital surveillance and logistics applications could greatly benefit from aligning with this procurement. It favours businesses that can integrate and innovate within the health sector, offering both standard and bespoke solutions. This tender could serve as a gateway for business growth through potential contract extensions and showcases for other regions' procurement needs, ultimately fostering partnerships within the health tech industry.

## Notice

Herefordshire Council and NHS Herefordshire and Worcestershire Integrated Care Board (ICB) are seeking to appoint an exemplary Supplier to deliver its Technology Enabled Care Service (TECS) to residents across the county. The Technology Enabled Care Service comprises the following main functions: 1) Sourcing and purchasing appropriate Equipment (core Standard Equipment and bespoke Special Equipment) 2) Delivery and installation 3) Collection, cleaning and recycling 4) Service, maintenance and repairs 5) Storage 6) Proactive and reactive Call Monitoring via a digital Alarm Receiving Centre The Supplier must have the appropriate IT infrastructure in place to successfully deliver this Service, including a fully operational digital Alarm Receiving Centre with AI based capabilities, multiple system and device interoperability and a seamless IT platform for online Equipment ordering and order tracking, records management and logistics planning. The service will commence on 1 April 2025 for a period of two years until 31 March 2027, with the option to extend for further periods up to three years.

### Lot Information

Lot 1

Herefordshire Council and NHS Herefordshire and Worcestershire Integrated Care Board (ICB) are seeking to appoint an exemplary Supplier to deliver its Technology Enabled Care Service (TECS) to residents across the county. The Technology Enabled Care Service comprises the following main functions: 1) Sourcing and purchasing appropriate Equipment (core Standard Equipment and bespoke Special Equipment) 2) Delivery and installation 3) Collection, cleaning and recycling 4) Service, maintenance and repairs 5) Storage 6) Proactive and reactive Call Monitoring via a digital Alarm Receiving Centre The Supplier must have the appropriate IT infrastructure in place to successfully deliver this Service, including a fully operational digital Alarm Receiving Centre with AI based capabilities, multiple system and device interoperability and a seamless IT platform for online Equipment ordering and order tracking, records management and logistics planning. The service will commence on 1 April 2025 for a period of two years until 31 March 2027, with the option to extend for further periods up to three years.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/016306-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Apr 2025 |
| Submission deadline | 29 Dec 2024 |
| Future notice date | Not specified |
| Award date | 20 Mar 2025 |
| Contract period | 18 Feb 2025 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,275,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £2,500,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HEREFORDSHIRE COUNCIL |
| Additional buyers | NHS HEREFORDSHIRE AND WORCESTERSHIRE INTEGRATED CARE BOARD (ICB) |
| Locality | HEREFORD |
| Post town | Hereford |
| Postcode | HR4 0LE |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG1 Herefordshire, Worcestershire and Warwickshire |
| ITL 3 | TLG11 Herefordshire, County of |
| Local authority | Herefordshire, County of |
| Electoral ward | Central |
| Westminster constituency | Hereford and South Herefordshire |
| Delivery location | TLG11 Herefordshire, County of |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NOTTINGHAM REHAB LIMITED (TRADING AS NRS HEALTHCARE |

## CPV Codes

### Divisions

- 33 - Medical equipments, pharmaceuticals and personal care products
- 85 - Health and social work services
- 98 - Other community, social and personal services

### Codes

- 33000000 - Medical equipments, pharmaceuticals and personal care products
- 85000000 - Health and social work services
- 98000000 - Other community, social and personal services

## Release History

- 22 Apr 2025 at 14:50 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/016306-2025
- 17 Dec 2024 at 17:12 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/040681-2024
- 25 Nov 2024 at 21:18 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/038091-2024

## Notice URLs

- https://herefordshireandworcestershire.icb.nhs.uk/
- https://procontract.due-north.com/Advert/Index?advertId=7143a0c6-6eab-ef11-8132-005056b64545
- https://www.herefordshire.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04be9e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04be9e.json.