---
title: "IT Software to Support the Management of Unplanned Disruption on Scotland's Rail Network"
ocid: "ocds-h6vhtk-04c07c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04c07c"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04c07c.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04c07c.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "SCOTRAIL TRAINS LIMITED ."
published: "2026-01-07"
---

# IT Software to Support the Management of Unplanned Disruption on Scotland's Rail Network

Buyer: SCOTRAIL TRAINS LIMITED .  
Current stage: Award  
OCID: ocds-h6vhtk-04c07c

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## Summary

ScotRail Trains Limited has completed a procurement process for an IT software package designed to manage unplanned disruptions on Scotland's rail network. The contract has been awarded to Nexus Alpha Ltd, based in the United Kingdom, under a limited procurement method, allowing a direct award without prior competition due to the unique technical requirements of the software. This system is crucial for the daily operations of ScotRail, providing functionalities such as generating disruption messages, updating route incident information, and communicating changes through third-party railway systems. The solution also includes a mobile application for staff and a real-time customer interface. This contract was signed on 22 December 2025 and is expected to run for five years, contributing significantly to the rail service's operational efficiency and customer satisfaction.

This tender presents a significant opportunity for businesses specialising in industry-specific software development, particularly those experienced in transport logistics and digital communication platforms. With the award to Nexus Alpha Ltd, a small to medium-sized enterprise, this contract demonstrates the potential for specialised companies to secure substantial, high-impact contracts. Businesses with capabilities in developing complex operational software with integrated real-time communication systems and mobile solutions would find similar opportunities in sectors requiring bespoke technological solutions. Furthermore, the five-year duration of the contract offers a stable partnership, paving the way for collaborative innovation and potential future expansions in service offerings.

## Notice

ScotRail are awarding this contract for IT software and services which support the management of train services during times of unplanned disruption on Scotland's rail network. It is a critical system in supporting daily operations. A summary of the core functionality of the system is as follows: - The ability to generate and update line of route disruption messages and distribute these messages to a pre-defined list of recipients -The ability to view route disruption incidents being experienced by other rail operators on Scotland's rail network -The ability to configure the system to automatically identify all stations and journeys affected by an incident which causes unplanned disruption - The ability to automatically update 3rd party rail industry systems and journey planners to reflect changes to services as a consequence of unplanned disruption - A mobile app for the use of frontline staff which will provide real-time advice of disruption incidents; frontline staff will have the ability to filter notifications specific to their business area - A customer facing real-time view of how ScotRail train services are performing; customers will have the ability to receive alerts when services are disrupted on the line of route which they use

### Lot Information

Lot 1

ScotRail is awarding this contract for IT software and services which support the management of train services during times of unplanned disruption on Scotland's rail network. It is a critical system in supporting daily operations. A summary of the core functionality of the system is as follows: - The ability to generate and update line of route disruption messages and distribute these messages to a pre-defined list of recipients -The ability to view route disruption incidents being experienced by other rail operators on Scotland's rail network -The ability to configure the system to automatically identify all stations and journeys affected by an incident which causes unplanned disruption - The ability to automatically update 3rd party rail industry systems and journey planners to reflect changes to services as a consequence of unplanned disruption - A mobile app for the use of frontline staff which will provide real-time advice of disruption incidents; frontline staff will have the ability to filter notifications specific to their business area - A customer facing real-time view of how ScotRail train services are performing; customers will have the ability to receive alerts when services are disrupted on the line of route which they use

### Procurement Information

On the basis of The Utilities Contracts (Scotland) Regulations 2016 in accordance with regulation 48.(1)(c)(ii) a utility may award a contract following a negotiated procedure without prior publication of a call for competition where the works, supplies or services can be supplied only by a particular economic operator due to competition being absent for technical reasons. This disruption management software is a critical system in supporting ScotRail's daily operation. It is an industry specific system with specific technical functionality which is unique to the supplier Nexus Alpha. Specifically, the software allows ScotRail to view line of route disruption for the other Train Operating Companies who operate within Scotland. This is critical for consistency of messaging and updating customers at ScotRail stations; it allows ScotRail to automatically identify stations and journeys impacted by disruption; the system can update 3rd party industry systems and journey planners to reflect changes to services as a consequence of unplanned disruption, keeping our customers and employees informed. ScotRail is not aware of any other system available on the market that can provide this functionality. Therefore, ScotRail are awarding this contract to Nexus Alpha for a period of 5 years.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/000882-2026 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Jan 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 1 Nov 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTRAIL TRAINS LIMITED . |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G2 6HQ |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow North |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NEXUS ALPHA |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48100000 - Industry specific software package

## Release History

- 7 Jan 2026 at 08:45 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/000882-2026
- 27 Nov 2024 at 14:45 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/038323-2024

## Notice URLs

- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000784046
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA30589
- https://www.scotrail.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04c07c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04c07c.json.