---
title: "An Alarm Recieving Centre (ARC)to replace existing Care Call System"
ocid: "ocds-h6vhtk-04c13a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04c13a"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04c13a.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04c13a.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "NORTH TYNESIDE COUNCIL"
published: "2024-11-29"
---

# An Alarm Recieving Centre (ARC)to replace existing Care Call System

Buyer: NORTH TYNESIDE COUNCIL  
Current stage: Tender  
OCID: ocds-h6vhtk-04c13a

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04c13a.json)

## Summary

North Tyneside Council is inviting bids for the replacement of its existing Care Call system with a new cloud-based Alarm Receiving Centre (ARC). This procurement process falls under the Information technology services industry category. The project aims to enhance service efficiency, connectivity and system resilience by upgrading to a modern, open API-enabled system. The procurement stage is currently active and tender submissions are due by 12:00 PM on 14 January 2025. The contract is expected to start the same day and will last for an initial term of 36 months with possible extensions up to 60 months. The location for this project is in Newcastle-Upon-Tyne, specifically in the UKC22 region.

This tender presents a significant opportunity for businesses specialising in information technology services, particularly those adept at developing resilient cloud-based systems. Companies experienced with open API functionalities and digital strategy implementations will find this contract highly suitable. Winning this tender could help businesses expand their portfolio within the public sector and establish a stronger presence in the North Tyneside region. The open procedure procurement method ensures a transparent and competitive bidding process, offering equal opportunities for well-qualified firms to participate.

## Notice

North Tyneside Councils objective is to replace the current on-premise Alarm Receiving Centre (ARC) Care Call system with a resilient cloud-based system. Our current system has been in operation since 2005. This change aligns with our digital strategy and aims to improve service efficiency, provide open API functionality, increase system resilience, enhance connectivity and expand functionality to improve the overall customer experience.

### Lot Information

Lot 1

North Tyneside Councils objective is to replace the current on-premise Alarm Receiving Centre (ARC) Care Call system with a resilient cloud-based system. Our current system has been in operation since 2005. This change aligns with our digital strategy and aims to improve service efficiency, provide open API functionality, increase system resilience, enhance connectivity and expand functionality to improve the overall customer experience. Additional information: Contract duration - Initial Term 36 months with 2 x 12 month extension options (TOTAL 60 months if extns taken)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/038636-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Nov 2024 |
| Submission deadline | 14 Jan 2025 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTH TYNESIDE COUNCIL |
| Locality | NEWCASTLE-UPON-TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE27 0BY |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | North Tyneside |
| Electoral ward | Shiremoor |
| Westminster constituency | Cramlington and Killingworth |
| Delivery location | TLC22 Tyneside |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 29 Nov 2024 at 15:12 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/038636-2024

## Notice URLs

- https://my.northtyneside.gov.uk/
- https://www.open-uk.org/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04c13a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04c13a.json.