---
title: "Provision of tickets to London's key attractions and other activities to be sold via TfL's Visitor Centres"
ocid: "ocds-h6vhtk-04c189"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04c189"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04c189.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04c189.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "TRANSPORT FOR LONDON"
published: "2024-12-02"
---

# Provision of tickets to London's key attractions and other activities to be sold via TfL's Visitor Centres

Buyer: TRANSPORT FOR LONDON  
Current stage: Tender  
OCID: ocds-h6vhtk-04c189

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## Summary

Transport for London (TfL) is currently in the tender stage for a procurement process titled "Provision of tickets to London's key attractions and other activities to be sold via TfL's Visitor Centres." The tender is categorized under the Travel agency, tour operator, and tourist assistance services, and the procurement stage is active. The procurement process involves a two-year contract with an option to extend by an additional year (one year + one year), allowing for a potential total of four years. The deadline for tender submissions is 16th January 2025, and the services are to be provided primarily in the UK. Interested parties must register with Ariba, and communication should be directed to TfL via the specified contact emails. The legal basis for the tender complies with directive 2014/23/EU (CELEX). The submission method requires written proposals in English.

This tender represents significant opportunities for businesses specialising in ticketing services for tourist attractions and related activities. Companies that can offer a diverse range of ticket options, robust vending systems, and provide ongoing marketing and technical support will be well-suited to compete. The successful bidders will work closely with TfL to optimise product offerings and revenue, making it an attractive proposition for firms looking to expand their market presence within London’s tourism sector. This contract can benefit businesses by providing a steady demand for ticket sales through TfL’s visitor centres, despite the variable nature of operating hours and footfall. Potential bidders should anticipate and plan for these variations in their proposals.

## Notice

TfL is seeking to deliver up to four (4) contracts for the provision of tickets to London's key attractions and other activities to be sold via TfL's visitor centres. The contract(s) shall be for a duration of two (2) years with an option to extend for up to a further one (1) plus one (1) year. The Service Provider will be required to perform the following services: Offering: Supply TfL with a comprehensive range of tickets options for agreed services ensuring alignment with market demand and customer preference; Provide TfL with access to the systems, equipment, programmes or websites used in the vending and customer payment of their tickets; Ensure real-time availability of products and services via the vendors ticketing system/portal; and Technical support and maintenance for any equipment and/or systems (such as ticketing machines, QR codes, handheld devices, portals, web) provided by the Service Provider. Marketing and product training: Supply of marketing materials, product descriptions and updates to ensure accurate and appealing promotions of tours and attractions; and Training sessions and resources to be provided to TfL staff to equip them with knowledge to sell tickets effectively and respond appropriately to customer queries, such as refund policies, availability etc. Collaboration and revenue generation: Work collaboratively with TfL to identify opportunities to improve product offerings, enhancing sales and optimising revenue; and Create strategies to enhance sales creating a mutual benefit to both the Service Provider and TfL. TfL visitor centres operate at TfL's discretion. TfL cannot guarantee specific ticket sales volumes or consistent operating hours. This is due to the fact that the visitor centres may experience changes in opening hours, closures, or variations in footfall that could affect sales performance, and as such TfL does not guarantee any minimum sales volumes or revenue under this contract. Bidders must account for this when submitting proposals.

### Lot Information

Lot 1

See short description above. Additional information: The contract(s) shall be for a duration of two (2) years with an option to extend for up to a further one (1) plus one (1) year.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/038777-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Dec 2024 |
| Submission deadline | 16 Jan 2025 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TRANSPORT FOR LONDON |
| Locality | LONDON |
| Post town | East London |
| Postcode | E20 1JN |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford Olympic Park |
| Westminster constituency | Stratford and Bow |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 55 - Hotel, restaurant and retail trade services
- 63 - Supporting and auxiliary transport services; travel agencies services

### Codes

- 55900000 - Retail trade services
- 63500000 - Travel agency, tour operator and tourist assistance services

## Release History

- 2 Dec 2024 at 14:46 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/038777-2024

## Notice URLs

- http://www.tfl.gov.uk
- https://s1-eu.ariba.com/Sourcing/Main/aw?awh=r&awssk=bCqDkf34tZMP2M9u&realm=TfL&dard=1
- https://service.ariba.com/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04c189. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04c189.json.