---
title: "PKC12376 Customer Services Platform"
ocid: "ocds-h6vhtk-04c20c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04c20c"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04c20c.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04c20c.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "PERTH & KINROSS COUNCIL"
published: "2024-12-04"
---

# PKC12376 Customer Services Platform

Buyer: PERTH & KINROSS COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-04c20c

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04c20c.json)

## Summary

Perth & Kinross Council has completed the procurement process for a Customer Services Platform under the legal basis of Directive 2014/24/EU. This project, titled "PKC12376 Customer Services Platform," falls under the industry category of "Software package and information systems" (CPV: 48000000) and is located in the UK region UKM77. The procurement was conducted through a limited method without prior publication of a call for competition, justified by the sole capability of Granicus Firmstep Limited to provide the necessary system due to technical reasons. The contract, valued at £256,680.43, was signed on 29 November 2024, and the award was officially dated 4 December 2024.

This tender presents significant opportunities for businesses specialising in software solutions and information systems to engage with local government projects. Although the procurement process in this instance utilised a limited method and was awarded to Granicus Firmstep Limited, organisations with unique technical capabilities and solutions may find similar future opportunities. Businesses that can deliver specialised, technically intricate systems that align with the needs of regional authorities like Perth & Kinross Council are well-positioned to capitalize on such contracts to drive business growth.

## Notice

Provision of a Customer Services Platform.

### Lot Information

Lot 1

Procurement of a Customer Services Platform for managing customer services and interactions efficiently.

### Procurement Information

System used in Council for a number of years and can only be provided by single supplier.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/038993-2024 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Dec 2024 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 29 Nov 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £256,680 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PERTH & KINROSS COUNCIL |
| Locality | PERTH |
| Post town | Perth |
| Postcode | PH1 5PH |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM0 Eastern Scotland |
| ITL 3 | TLM02 Perth and Kinross, and Stirling |
| Local authority | Perth and Kinross |
| Electoral ward | Perth City Centre |
| Westminster constituency | Perth and Kinross-shire |
| Delivery location | TLM77 Perth and Kinross, and Stirling |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GRANICUS FIRMSTEP |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 4 Dec 2024 at 09:25 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/038993-2024

## Notice URLs

- http://www.pkc.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000784885
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00372

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04c20c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04c20c.json.