---
title: "First Group Service Desk Managed Service Procurement Tender"
ocid: "ocds-h6vhtk-04c256"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04c256"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04c256.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04c256.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "FIRSTGROUP HOLDINGS LIMITED"
published: "2024-12-04"
---

# First Group Service Desk Managed Service Procurement Tender

Buyer: FIRSTGROUP HOLDINGS LIMITED  
Current stage: Tender  
OCID: ocds-h6vhtk-04c256

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## Summary

FIRSTGROUP HOLDINGS LIMITED, headquartered in London, UK, has initiated the "First Group Service Desk Managed Service Procurement Tender" currently in the tender stage. This procurement falls under the transport services category (CPV 60000000), specifically focusing on integrating various IT Service Desk services across FirstGroup. The tender aims to deploy a unified IT service management toolset to achieve efficiency and year-on-year cost savings over a 36-month contract period. Businesses interested must submit their applications by 13th January 2025 at 15:00 GMT through the restricted procedure method, with submissions accepted in English.

This tender presents a significant opportunity for IT service providers specializing in comprehensive service desk solutions. It is particularly suited for businesses experienced in incident management, IT service request fulfilment, and major incident management, capable of implementing FirstGroup's policies and processes. With the focus on delivering cost efficiencies and high service standards, companies with a proven track record in managing complex IT environments and service integration will find this an advantageous prospect for growth and long-term engagement.

## Notice

The proposed solution seeks to integrate Service Desk services more closely with one Service Desk team who will be the single point of contact for FirstGroup staff, internal support groups and other suppliers. Our solution will also deploy a common IT Service management toolset across the Group, across existing third-party services and in house teams; and at the same time provide cost efficiencies that generate year-on-year cost savings.

### Lot Information

Lot 1

The proposed solution seeks to integrate Service Desk services more closely with one Service Desk team who will be the single point of contact for FirstGroup staff, internal support groups and other suppliers. Our solution will also deploy a common IT Service management toolset across the Group, across existing third-party services and in house teams; and at the same time provide cost efficiencies that generate year-on-year cost savings. The single Service Desk provider and team will own and manage all FirstGroup contacts, incidents, IT service requests and enquiries from initial identification, with the aim to restore user services as quickly as possible. This includes regular communication with FirstGroup staff and suppliers as necessary to ensure the speedy resolution of issues. The single Service Desk provider will own all incidents throughout their lifecycle. This includes, but is not limited to, the following service aspects: - Incident, Change, Problem and Knowledge Management - IT Service Request Fulfilment and Management - IT Access Management - Major Incident Management - All tasks and actions based on and enacted according to FirstGroup's Policies and Processes. Duration of contract: 36 months

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/039135-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Dec 2024 |
| Submission deadline | 13 Jan 2025 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FIRSTGROUP HOLDINGS LIMITED |
| Locality | LONDON |
| Post town | West London |
| Postcode | W2 1AF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | Hyde Park |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 60 - Transport services (excl. Waste transport)

### Codes

- 60000000 - Transport services (excl. Waste transport)

## Release History

- 4 Dec 2024 at 17:33 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/039135-2024

## Notice URLs

- http://redirect.transaxions.com/events/9KAoB
- http://www.firstgroupplc.com

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04c256. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04c256.json.