---
title: "End User Services"
ocid: "ocds-h6vhtk-04c29e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04c29e"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04c29e.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04c29e.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "CROYDON COUNCIL"
published: "2024-12-05"
---

# End User Services

Buyer: CROYDON COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-04c29e

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## Summary

The London Borough of Croydon has awarded a contract to Little Fish (UK) Limited for End User Services within the IT services industry, specifically in consulting, software development, Internet, and support. The procurement process, which has now reached the award stage, invited bids in January 2024 and concluded with the contract being signed on 13th November 2024. Covering various sites across Croydon, this procurement is part of the Crown Commercial Services RM6100 Technology Services 3 framework, focusing on operational services such as service desk management, device management, and technical support. The contract will commence on 16th March 2025 and last for 60 months without extensions.

This tender presents substantial opportunities for businesses within the IT services sector, particularly those adept at managing service desks, devices, and providing technical support. Companies that can deliver hybrid service models encompassing both outsourced and in-house services will find the most alignment with the requirements. Given the emphasis on agility and efficiency improvements for Croydon Council's ICT priorities, businesses that offer innovative and flexible IT solutions stand to benefit significantly from such contracts, supporting their growth and expansion within the public sector.

## Notice

The London Borough of Croydon is seeking a supplier for End User Services. All suppliers listed under Lot 3a (End User Services) and Lot 3c (Technical Management) on the Crown Commercial Services (CCS) Technology Services 3 Framework were invited to tender for this service. The objective is to establish a hybrid service model that combines both outsourced and in-house services.

### Lot Information

Lot 1

The Council has invited all suppliers listed on the Crown Commercial Services framework RM6100 Technology Services 3 - Lot 3a (Operational Services - End User Services) and Lot 3c (Operational Services - Technical Management) to submit tenders for this service. Invitations to Tender were sent through the Council's e-tendering portal to all 93 companies listed in both Lots of the framework. Bidders were given 34 days to respond to the invitation. The outsourced services include: - Service Desk Management - Device Management - Technical Support This contract aims to support the Council's ICT priorities and deliver a modern ICT service for users. The goal is to facilitate quick changes that improve the agility and efficiency of the Council. This notice indicates the intention to award a contract based on the Crown Commercial Services RM6100 Technology Services 3 framework agreement, following a competitive process. The contract will last for 60 months, starting on the 16th of March 2025. with no allowable extensions.

### Procurement Information

This is a further competition on Crown Commercial Services framework RM6100 Technology Services 3 - Lot 3a (Operational Services - End User Services) and 3c (Operational Services - Technical Management). The requirement for prior publication of a tender notice under PCR 2015 does not apply to this award.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/039265-2024 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Dec 2024 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 13 Nov 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £3,679,242 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROYDON COUNCIL |
| Locality | CROYDON |
| Post town | Croydon |
| Postcode | CR0 1EA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI6 Outer London - South |
| ITL 3 | TLI62 Croydon |
| Local authority | Croydon |
| Electoral ward | Fairfield |
| Westminster constituency | Croydon West |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | LITTLE FISH (UK |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 5 Dec 2024 at 14:54 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/039265-2024

## Notice URLs

- http://www.croydon.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04c29e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04c29e.json.