---
title: "Merchant Acquiring Services, Equipment and Payment Gateway Service Agreement"
ocid: "ocds-h6vhtk-04c55a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04c55a"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04c55a.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04c55a.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "TRANSPORT FOR GREATER MANCHESTER"
published: "2024-12-06"
---

# Merchant Acquiring Services, Equipment and Payment Gateway Service Agreement

Buyer: TRANSPORT FOR GREATER MANCHESTER  
Current stage: Award  
OCID: ocds-h6vhtk-04c55a

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## Summary

Transport for Greater Manchester (TfGM) has completed the procurement process for their Merchant Acquiring Services, Equipment and Payment Gateway Service Agreement. This contract, initially awarded in August 2017, continued through amendments and was awarded to Barclays Bank PLC (trading as Barclaycard Payment Acceptance). The current agreement has been extended until 30th June 2027 to facilitate the transition to a new procurement phase expected to commence in 2025 using an Open Procedure. Key locations for the services include Travelshops, Ticket Vending Machines, and Platform Validators in Greater Manchester. The industry category for this procurement is Banking and Investment Services, under the CPV code 66100000.

This tender presents a significant opportunity for businesses involved in the provision of financial services and payment processing solutions. Companies with expertise in merchant acquiring services, payment gateways, and equipment provision could potentially benefit from this contract. The extended term allows for transitional arrangements, ensuring minimal disruption to consumer services while migrating to a new agreement. Therefore, businesses with capabilities to handle complex, regulated payment systems and a focus on maintaining high customer service standards would be well-suited to compete in this tender process.

## Notice

TfGM in August 2017, following a Call-Off against Crown Commercial Services RM3702 Merchant Acquiring Services Lot 3 (Merchant Acquiring Services, Equipment and Payment Gateway Services) awarded a contract (with amendment by variation forms dated 19 February 2019, 30 September 2020, 1 December 2021) to Barclays Bank PLC (Trading as Barclaycard Payment Acceptance) to provide TfGM with Merchant Acquiring Services, Equipment and Payment Gateway services to process bankcard transactions at Travelshops, Ticket Vending Machines, Platform Validators (Model 2 Transit contactless bankcard Pay as you Go), e-commerce and other payment channels. A Prior Information Notice (PIN) has been issued by TfGM in relation to the procurement of a Merchant Acquirer Service. This notice sets out the anticipated scope of the Merchant Acquirer service as a replacement to TfGMs current Merchant Acquiring Services Agreement and the proposed timing of the procurement. It is anticipated that the proposed procurement will follow the Open Procedure and issue of a call-for competition during 2025. A copy of this notice may be accessed on Contracts Finder by activating the following link: While TfGM are proposing to initiate procurement of a new Merchant Acquirer Agreement, it is considered necessary to extend the term of TfGM's current Merchant Acquiring Services, Equipment and Payment Gateway Service Agreement with Barclays Bank PLC (Trading as Barclaycard Payment Acceptance) agreement until 30th June 2027. This notice provides transparency around the reasons for this single source requirement. The decision to enter into a new contract with Barclays Bank PLC (Trading as Barclaycard Payment Acceptance) is necessary for the following reasons: * Although TfGM has initiated a procurement exercise for a Merchant Acquirer Agreement, any transitional arrangements that may be required in order to on-board the new service is likely to need to be progressed in tranches so as to minimise the impact on customer experience and service before, during and after transition to a new contract. Transitional arrangements will need to reflect that the services in question are complex and require the protection of consumer bankcard data and as a consequence are highly regulated. Maintaining the current Merchant Acquiring Services, Equipment and Payment Gateway Service Agreement until 30th June 2027 will enable Tenderers that are participating in the new Merchant Acquirer Service Agreement to consider a phased approach to the implementation of their services; * TfGM is committed to implement a Rail pilot scheme that is expected to require initiation before the current Merchant Acquiring Services Agreement expires and would require migration to the new Merchant Acquirer Agreement, once awarded. To minimise the impact on customer experience and service, TfGM proposes that its Rail pilot scheme in Greater Manchester continue to be supported by the current Merchant Acquiring Services, Equipment and Payment Gateway Service Agreement until the new Merchant Acquirer Service Agreement is in place from March 2027. A change in the supplier of this service at this stage would cause significant disruption and cannot be made for economic and technical reasons, as there is a significant risk of disruption to the operation of light rail, bus and Rail pilot services in Greater Manchester, including the risk of disrupting the customer experience and service to the travelling public.

### Lot Information

Lot 1

The services provided under the proposed contract include the provision of Merchant Acquiring Services, Equipment and Payment Gateway Services for further period of 2 years (following expiry of the option to extend the current agreement in February 2025) during which the procurement of a new Merchant Acquirer contract may be progressed and transitional arrangements to migrate to the new service may be executed.

### Procurement Information

Although the additional services were not included in the original procurement, a change in contractor without proper consideration of the transitional arrangements to a new contract and service has the potential to cause significant disruption and cannot be made for economic and technical reasons, as there is a significant risk of disruption to the customer experience and service for the travelling public in Greater Manchester, including customer purchasing and payments for fares and ticketing products. The proposed contract allows for continued operation of the current Merchant Acquiring Service provision during which the procurement of the new Merchant Services Agreement may be progressed, and transitional arrangements planned and executed.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/039478-2024 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Dec 2024 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 30 Sep 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £1,200,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TRANSPORT FOR GREATER MANCHESTER |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M1 3BG |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Piccadilly |
| Westminster constituency | Manchester Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BARCLAYS BANK |

## CPV Codes

### Divisions

- 66 - Financial and insurance services

### Codes

- 66100000 - Banking and investment services

## Release History

- 6 Dec 2024 at 15:33 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/039478-2024

## Notice URLs

- http://www.tfgm.com

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04c55a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04c55a.json.