---
title: "Income Management System"
ocid: "ocds-h6vhtk-04c5c2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04c5c2"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04c5c2.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04c5c2.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "GENTOO GROUP"
published: "2024-12-09"
---

# Income Management System

Buyer: GENTOO GROUP  
Current stage: Award  
OCID: ocds-h6vhtk-04c5c2

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## Summary

The Gentoo Group, a housing association based in Sunderland, United Kingdom, has completed the procurement process for an 'Income Management System' under the industry category of IT services, consulting, software development, Internet, and support. The contract was awarded to Voicescape Limited in November 2024, with the implementation and go-live date estimated for 1st April 2025. This procurement was carried out through a limited procedure without prior publication, utilising the G-Cloud 13 Call-Off Contract, which allows public sector customers to buy cloud-based computing services. The procurement included a 12-month contract extension option and involved a direct award rationale, falling outside the scope of the usual directive.

This tender presents substantial opportunities for businesses specialising in IT services and software development. The awarded contract, valued at £425,000, emphasises the need for robust and innovative technology solutions to manage income and arrears, providing an excellent growth opportunity for small to medium enterprises (SMEs) like Voicescape Limited. Companies with expertise in cloud-based systems, financial management software, and associated support services would be well-suited to compete in similar future tenders and collaborations with housing associations or public sector organisations looking to enhance their digital infrastructure.

## Notice

Income arrears Management system

### Lot Information

Lot 1

Income Management System Procured via Direct Award option following the 6 stages - GCloud 13 Contract award November 2024. Implementation and Go-live 1st April 2025 (estimated) License Agreement to commence on the 1st April 2025

Options: 1 x 12 month contract extensions available

### Procurement Information

Direct Award utilising the G-Cloud 13 Call-Off Contract. GGloud is An online catalogue where public sector customers can buy cloud-based computing services such as hosting, software and cloud support.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/039646-2024 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Dec 2024 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 8 Nov 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £425,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GENTOO GROUP |
| Locality | SUNDERLAND |
| Post town | Sunderland |
| Postcode | SR3 3XR |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC44 Sunderland |
| Local authority | Sunderland |
| Electoral ward | Doxford |
| Westminster constituency | Houghton and Sunderland South |
| Delivery location | TLC2 Northumberland, and Tyne and Wear |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VOICESCAPE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 9 Dec 2024 at 15:34 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/039646-2024

## Notice URLs

- https://www.gentoogroup.com/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04c5c2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04c5c2.json.