---
title: "Agency Workers 071-2024 Provision of Front of House (FOH), Back of House (BOH) & Kitchen (Chefs & preparation) Agency Workers for Manchester Central Convention Complex Limited"
ocid: "ocds-h6vhtk-04c755"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04c755"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04c755.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04c755.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "MANCHESTER CITY COUNCIL"
published: "2025-04-10"
---

# Agency Workers 071-2024 Provision of Front of House (FOH), Back of House (BOH) & Kitchen (Chefs & preparation) Agency Workers for Manchester Central Convention Complex Limited

Buyer: MANCHESTER CITY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-04c755

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## Summary

Manchester City Council is seeking suppliers for the provision of agency workers for the Manchester Central Convention Complex. This procurement, titled "Agency Workers 071-2024 (FOH), (BOH) & Kitchen," falls under the services category and has an industry classification of "Supply services of personnel including temporary staff." The locations covered by this tender are within the UKD3 region. This process is in the active tender stage, with the tender period ending on 24th January 2025. The contract period will commence on 1st April 2025 and will be for two years, with an option to extend by an additional year. The estimated contract value is £1.4 million, focusing on quality and sustainability with fixed pricing and no cost weighting.

This tender presents significant opportunities for businesses in the recruitment and staffing industry, particularly those experienced in providing hospitality services. The contract requires the provision of over 350 workers at any time across multiple locations, including transportation and all associated costs. Companies that can ensure their staff are well-trained in health and safety, food hygiene, customer service, and allergens will be well-suited for this contract. Small and medium-sized enterprises (SMEs) are encouraged to participate, as 19 out of the 28 submitted bids were from SMEs, demonstrating a competitive landscape. The focus on the National Living Wage and Real Living Wage ensures that both the workforce is treated fairly and that consistent service quality is maintained, providing a stable and ethical business environment for suppliers.

## Notice

Manchester Central is currently looking for suppliers to provide agency workers for a range of Event Hospitality Services across multiple locations. Transportation to some locations will be required and must be provided by the supplier as well as all associated costs to be covered by the supplier at no charge to Manchester Central. At any one time, Manchester Central may require more than 350 workers. The agency staff may be provided by several different suppliers The successful suppliers will provide competent Members of Staff, who have received the minimum training as follows, with proof of mandatory training being provided for all staff supplied to the venue: - Basic Health and Safety Training, including manual handling, as well as training which is sufficient and commensurate with the work involved. - For all FOH staff Food Hygiene Level 2 - For all food handling roles Food Hygiene and Safety Level 2 - For all FOH staff customer service training - Allergen training - https://allergytraining.food.gov.uk/ - Venue induction Prior to commencement of work with Manchester Central all agency staff will be expected to undergo a Manchester Central site induction which covers site specific Health and Safety and operational matters which lasts no longer than 30 minutes. This will typically take the form of an induction video and is expected to be undertaken by the agency at their premises prior to staff being deployed on site. For clarity induction time is not chargeable to the Company. Manchester Central will reserve the right to audit twice yearly. The Contract will be for a period of two (2) years from the commencement date of services with a Manchester Central only option to extend for a further period of twelve months. The contract value for 2 years is estimated at PS1.4 million Manchester Central is committed to ensuring that all agency workers receive the National Living Wage and then the Real Living Wage once trained as an hourly rate of pay. As such the Company has fixed the rates that agency providers are required to pay to their staff (as a minimum rate of pay) and has hence fixed the rates it will pay agencies for the provision of services under this tender. The proposed rates (being the current rates of pay and chargeable rates) are set out in Appendix 2 along with the mechanism for uplifting annually in line with increases to the National Living Wage and the Real Living Wage. Untrained workers (see criteria for trained workers below) and trained workers must be paid the National Living Wage or Real Living Wage irrespective of age and the chargeable rates for such untrained workers are also set out in Appendix 2 along with the future pricing mechanism. For clarity if the contract is extended the pricing mechanism shall continue as per the initial two years. This tender is therefore quality and sustainability focused as prices payable are fixed.

### Lot Information

Lot 1

Manchester Central is currently looking for suppliers to provide agency workers for a range of Event Hospitality Services across multiple locations. Transportation to some locations will be required and must be provided by the supplier as well as all associated costs to be covered by the supplier at no charge to Manchester Central. At any one time, Manchester Central may require more than 350 workers. The agency staff may be provided by several different suppliers The successful suppliers will provide competent Members of Staff, who have received the minimum training as follows, with proof of mandatory training being provided for all staff supplied to the venue: - Basic Health and Safety Training, including manual handling, as well as training which is sufficient and commensurate with the work involved. - For all FOH staff Food Hygiene Level 2 - For all food handling roles Food Hygiene and Safety Level 2 - For all FOH staff customer service training - Allergen training - https://allergytraining.food.gov.uk/ - Venue induction Prior to commencement of work with Manchester Central all agency staff will be expected to undergo a Manchester Central site induction which covers site specific Health and Safety and operational matters which lasts no longer than 30 minutes. This will typically take the form of an induction video and is expected to be undertaken by the agency at their premises prior to staff being deployed on site. For clarity induction time is not chargeable to the Company. Manchester Central will reserve the right to audit twice yearly. The Contract will be for a period of two (2) years from the commencement date of services with a Manchester Central only option to extend for a further period of twelve months. The contract value for 2 years is estimated at PS1.4 million Manchester Central is committed to ensuring that all agency workers receive the National Living Wage and then the Real Living Wage once trained as an hourly rate of pay. As such the Company has fixed the rates that agency providers are required to pay to their staff (as a minimum rate of pay) and has hence fixed the rates it will pay agencies for the provision of services under this tender. The proposed rates (being the current rates of pay and chargeable rates) are set out in Appendix 2 along with the mechanism for uplifting annually in line with increases to the National Living Wage and the Real Living Wage. Untrained workers (see criteria for trained workers below) and trained workers must be paid the National Living Wage or Real Living Wage irrespective of age and the chargeable rates for such untrained workers are also set out in Appendix 2 along with the future pricing mechanism. For clarity if the contract is extended the pricing mechanism shall continue as per the initial two years. This tender is therefore quality and sustainability focused as prices payable are fixed. Additional information: This tender has fixed pricing and therefore no weighting was applied to costs/price

Renewal: The Contract period will be for two (2) years with the option to extend for up to an additional one (1) year. (Manchester Central only option)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/014351-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large, SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Apr 2025 |
| Submission deadline | 24 Jan 2025 |
| Future notice date | Not specified |
| Award date | 13 Mar 2025 |
| Contract period | 31 Mar 2025 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,400,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £1,400,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MANCHESTER CITY COUNCIL |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M2 3GX |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Deansgate |
| Westminster constituency | Manchester Central |
| Delivery location | TLD3 Greater Manchester |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 5 |
| Supplier names | ARC HOSPITALITY RECRUITMENT SOLUTIONS; BERKELEY SCOTT; MSSHOSP LIMITED T/A MINT PEOPLE; SYFT ONLINE LIMITED T/A INDEED FLEX; VERVE PEOPLE LIMITED C/O INTERACTION RECRUITMENT |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79620000 - Supply services of personnel including temporary staff

## Release History

- 10 Apr 2025 at 14:19 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/014351-2025
- 11 Dec 2024 at 17:44 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/040008-2024

## Notice URLs

- http://www.manchester.gov.uk
- https://allergytraining.food.gov.uk/
- https://procontract.due-north.com

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04c755. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04c755.json.