---
title: "Carer Support Services"
ocid: "ocds-h6vhtk-04c758"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04c758"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04c758.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04c758.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "LONDON BOROUGH OF HILLINGDON"
published: "2025-06-18"
---

# Carer Support Services

Buyer: LONDON BOROUGH OF HILLINGDON  
Current stage: Award  
OCID: ocds-h6vhtk-04c758

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04c758.json)

## Summary

The London Borough of Hillingdon has commenced a procurement process for "Carers Support Services for Adults and Young People" in the health and social work services category. This open procedure tender invites service providers to compete for a contractual opportunity valued at £520,000 per annum, amounting to a total of £4,160,000 over the potential eight-year term. The initial contract period is five years, with an optional extension of three years. Key dates include a tender deadline on 15th January 2025 and an award period starting on 22nd January 2025. The procurement aims to provide comprehensive support services for carers within the UKI74 region (Hillingdon), offering a holistic model to assist carers with information, advice, and various services tailored to diverse needs, which aligns with Hillingdon's joint carers’ strategy.

This tender presents significant growth opportunities for businesses specialising in health and social care services, particularly those experienced in managing complex, community-based support systems for carers. The contract requires the implementation of quality-centric solutions, with quality comprising 80% of the award criteria. Potential suppliers should have robust systems for providing various carer services and the capacity to maintain quality and non-discriminatory practices across diverse service offerings, including support for mental health, dementia, and young carers education. Businesses that can demonstrate expertise in these areas, along with competitive pricing strategies, will be well-positioned to gain from this opportunity in the public sector.

## Notice

The London Borough of Hillingdon awards the provision of carer support services in its capacity as the lead statutory organisation for the development and delivery of a joint carers' strategy following an open tender. The purpose of this Service is to provide support to all carers in Hillingdon. A wide range of support can contribute to preventing, reducing, or delaying the needs of carers from developing, thereby enabling them to continue in their caring role for longer. The Contract term will be for a 5 year plus optional 3 year extension. The value represents the full 8 years (PS519k/annum)

### Lot Information

Lot 1

The London Borough of Hillingdon awards for the provision of carer support services in its capacity as the lead statutory organisation for the development and delivery of a joint carers' strategy. The purpose of this Service is to provide support to all carers in Hillingdon. A wide range of support can contribute to preventing, reducing, or delaying the needs of carers from developing, thereby enabling them to continue in their caring role for longer. The Council requires the provision of a holistic model to enable carers to access information, advice and support. The Service Provider will develop, maintain and deliver a range of person-centered and co-ordinated Services for carers in Hillingdon. The Service Provider will be responsible for ensuring safe, high quality, non-discriminatory carer services appropriate to the diverse needs of the Borough. The support services are for adults and young carers in Hillingdon. The services include: * Information, advice and guidance, including specialist provision linked to dementia and adult mental health. * Maintenance of a carers' register. * Carers assessments, i.e., adult carers, parent carers & young carers. * Counselling and emotional support. * Peer support groups and signposting to other community-based groups, including faith groups. * Replacement care, i.e., home-based short breaks. * Carer engagement programme. * Training for carers (directly provided or facilitated), e.g., first aid, falls prevention, lasting power of attorney. * Work with schools to help identify, and provide support to, young carers. The Contract term is for a 5 plus optional 3 year extension. The value represent the full 8 years (PS519k/annum)

Options: There is an option to extend the contract by up to 3 years after the initial 5 year contract term.

Renewal: There is an option to extend the contract by a further 3 years (36 months)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/033337-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Jun 2025 |
| Submission deadline | 15 Jan 2025 |
| Future notice date | Not specified |
| Award date | 30 Apr 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £4,160,000 |
| Lots value | £4,160,000 |
| Awards value | Not specified |
| Contracts value | £4,152,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF HILLINGDON |
| Locality | UXBRIDGE |
| Post town | Southall |
| Postcode | UB8 1UW |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI7 Outer London - West and North West |
| ITL 3 | TLI74 Harrow and Hillingdon |
| Local authority | Hillingdon |
| Electoral ward | Uxbridge |
| Westminster constituency | Uxbridge and South Ruislip |
| Delivery location | TLI74 Harrow and Hillingdon |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CARERS TRUST HILLINGDON AND EALING |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services

## Release History

- 18 Jun 2025 at 13:11 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/033337-2025
- 11 Dec 2024 at 18:43 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/040012-2024

## Notice URLs

- http://www.hillingdon.gov.uk
- https://supplierlive.proactisp2p.com/Account/Login
- https://supplierlive.proactisp2p.com/Account/Login?cid=HILLINGDON

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04c758. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04c758.json.