---
title: "NHS Highland GP Desktop and Server support"
ocid: "ocds-h6vhtk-04c7cb"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04c7cb"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04c7cb.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04c7cb.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS HIGHLAND"
published: "2024-12-13"
---

# NHS Highland GP Desktop and Server support

Buyer: NHS HIGHLAND  
Current stage: Award  
OCID: ocds-h6vhtk-04c7cb

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04c7cb.json)

## Summary

The procurement process for the "NHS Highland GP Desktop and Server support" contract was conducted by NHS Highland, located in Inverness, UKM62. This tender falls under the IT services industry category, specifically focusing on consulting, software development, Internet, and support. The procurement stage is complete, with the contract awarded to Microtech Group Ltd on November 1, 2019. The procurement method used was a restricted procedure, and the process complied with the CELEX legal framework 32014L0024. NHS Highland planned for the contract to run for eight years, with options to terminate at the end of years one, five, six, and seven.

This tender offers significant opportunities for business growth, especially for companies specialising in IT support services. The awarded contract includes providing comprehensive desktop, server, and network support, coordinated through a helpdesk, server hardware maintenance, and optional out-of-hours and on-demand services. Businesses with capabilities in computer support, consultancy, helpdesk services, and data network support are particularly well-suited to compete in similar future opportunities. This contract exemplifies the need for proactive technical advice and support, presenting a valuable chance for IT service providers to establish and expand their presence within the public sector.

## Notice

NHS Highland Health Board wish to award a contract to one supplier to provide IT support services for the following. 1. IT Support services including Helpdesk, to general medical practices in NHS Highland 2. Server hardware maintenance services for NHS Highland Health Board (Non GP Sector). The contract will run for an eight year term with the option to terminate at end of years one, five, six and seven.

### Lot Information

Lot 1

NHS Highland Health Board wish to award a contract to one supplier to provide IT support services for the following. General Medical Practices' services. IT services are required for desktop, server and network support co-ordinated through a helpdesk to meet the requirements of a service level agreement. The supplier will be required to provide pro-active technical advice to NHS Highland regarding technical infrastructure and issues arising from use of the infrastructure and general medical practices' clinical systems. The helpdesk services should include the ability to act as a single helpdesk point for any computer issue including those not supported by this contract. Other orderable services: - Provision of a service to securely collect and dispose of IT equipment - Provision of desktop installation services - Provision of data verification services - Provision of warehousing and delivery services Managed Sector (Non GP) Services. Server Maintenance for NHS Highland's server estate (including handling warranty calls). Helpdesk cover for the logging of calls associated with the NHS Highland server estate. Optional items - Managed Sector (Non GP) Services. - Provision of out of hours cover to the NHS Highland server estate - Provision of an on-demand helpdesk service to complement the existing in house helpdesk system. - Provision of an on-demand desktop installation service to complement the existing in house provision. - Provision of an on-demand 1st/2nd line support service to complement the existing in house provision.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/040213-2024 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Dec 2024 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 1 Nov 2019 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £1,756,400 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS HIGHLAND |
| Locality | INVERNESS |
| Post town | Inverness |
| Postcode | IV2 3BW |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM2 Highlands and Islands |
| ITL 3 | TLM20 Highlands and Islands |
| Local authority | Highland |
| Electoral ward | Inverness South |
| Westminster constituency | Inverness, Skye and West Ross-shire |
| Delivery location | TLM62 Inverness and Nairn, Moray, and Badenoch and Strathspey |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MICROTECH GROUP |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support
- 72100000 - Hardware consultancy services
- 72253000 - Helpdesk and support services
- 72261000 - Software support services
- 72315100 - Data network support services
- 72600000 - Computer support and consultancy services

## Release History

- 13 Dec 2024 at 10:50 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/040213-2024

## Notice URLs

- http://www.nhshighland.scot.nhs.uk
- http://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00302
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000534680
- https://ted.europa.eu/udl?uri=TED:NOTICE:110708-2018:TEXT:EN:HTML

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04c7cb. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04c7cb.json.