---
title: "QUB/2669/24 Provision of University Switchboard Management Service"
ocid: "ocds-h6vhtk-04c82b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04c82b"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04c82b.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04c82b.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "QUEEN'S UNIVERSITY BELFAST"
published: "2025-03-25"
---

# QUB/2669/24 Provision of University Switchboard Management Service

Buyer: QUEEN'S UNIVERSITY BELFAST  
Current stage: Award  
OCID: ocds-h6vhtk-04c82b

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## Summary

Queen's University Belfast is initiating a public procurement process for the provision of University Switchboard Management Service, classified under the industry category of "Telephone switchboard services" (CPV: 64214200). This tender, identified as QUB/2669/24, follows an open procedure and is currently in the active stage. The procurement method is an open procedure, and electronic submissions are accepted until 14th January 2025, 16:00. The service delivery location is Queen's University Belfast in the UKN06 region. The contract will initially be for three years, with an option to extend for an additional 24 months, subject to satisfactory annual reviews.

This tender presents substantial business growth opportunities, particularly for companies specialising in telecommunication and customer service solutions. Suitable businesses for this contract would include small and medium enterprises (SMEs) with expertise in offering integrated switchboard management services. The winning bidder will gain the opportunity to work with a prestigious educational institution, which can enhance their portfolio and credibility in the sector. Suppliers are expected to have qualified staff, and the tender documentation provides further details on suitability criteria. Given the contract’s value of £450,000 and its potential extension, businesses can benefit from both a stable revenue stream and potential long-term partnership with Queen's University Belfast.

## Notice

This contract is for the provision of a University Switchboard Management Service.

### Lot Information

Lot 1

This contract is for the provision of a University Switchboard Management Service.

Options: Contract shall be for a period of 3 years, with options to extend its duration by up to a further 24 months

Renewal: The contract shall be for a period of 3 years, subject to satisfactory annual review, with the option to extend the contract by up to a further 24 months.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/011100-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Mar 2025 |
| Submission deadline | 14 Jan 2025 |
| Future notice date | Not specified |
| Award date | 28 Feb 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £450,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | QUEEN'S UNIVERSITY BELFAST |
| Locality | BELFAST |
| Post town | Northern Ireland |
| Postcode | BT7 1NN |
| Country | Northern Ireland |
| ITL 1 | TLN Northern Ireland |
| ITL 2 | TLN0 Northern Ireland |
| ITL 3 | TLN06 Belfast |
| Local authority | Belfast |
| Electoral ward | Central |
| Westminster constituency | Belfast South and Mid Down |
| Delivery location | TLN06 Belfast |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CALLITECH LIMITED T/A MONEYPENNY |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64214200 - Telephone switchboard services

## Release History

- 25 Mar 2025 at 12:24 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/011100-2025
- 13 Dec 2024 at 19:11 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/040352-2024

## Notice URLs

- https://in-tendhost.co.uk/queensuniversitybelfast/aspx/Home
- https://www.qub.ac.uk/
- https://www.qub.ac.uk/directorates/FinanceDirectorate/visitors/procurement/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04c82b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04c82b.json.