---
title: "NCC1433 CRM Replacement Market Engagement"
ocid: "ocds-h6vhtk-04c8c5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04c8c5"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04c8c5.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04c8c5.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "NORTHUMBERLAND COUNTY COUNCIL"
published: "2024-12-17"
---

# NCC1433 CRM Replacement Market Engagement

Buyer: NORTHUMBERLAND COUNTY COUNCIL  
Current stage: Planning  
OCID: ocds-h6vhtk-04c8c5

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## Summary

Northumberland County Council is in the planning stage of a public procurement process titled "NCC1433 CRM Replacement Market Engagement." The council is seeking a strategic platform to enhance customer relations and automate processes, thereby improving efficiency and the quality of customer and staff interactions. This procurement falls under the services category, specifically focusing on Customer Relation Management (CRM) software development services (CPV code 72212445). The process is taking place in Morpeth, within the UKC21 region. Interested businesses are required to download, complete, and submit a Market Engagement document by Friday, 10th January 2025 at 12 Noon. Future notices related to this procurement are expected to be published by 10th February 2025.

This tender provides significant opportunities for businesses specialising in CRM software development and those aiming to offer innovative solutions in customer experience management. Companies poised to benefit include those with expertise in developing strategic platforms that enhance customer service and automate workflows, thereby driving business growth for both the supplier and the council. Small to medium-sized enterprises (SMEs) with a strong track record in public sector projects and service innovation are particularly well-suited to compete in this procurement process.

## Notice

Northumberland County Council is exploring the procurement of a strategic platform for providing a proactive customer experience, automating processes and providing workflow, all of which will improve our efficiency and the quality of the experience we can offer to our customers and staff. A Market Engagement document has been developed and is available for download, completion and return via the ProContract Tender Portal - www.procontract.due-north.com The submission date for return of the Market Engagement document is Friday 10th January 2025 at 12 Noon. Any queries relating to the Market Engagement Document are to be communicated via the ProContract Tender Portal - www.procontract.due-north.com

### Lot Information

Lot 1

Northumberland County Council is exploring the procurement of a strategic platform for providing a proactive customer experience, automating processes and providing workflow, all of which will improve our efficiency and the quality of the experience we can offer to our customers and staff. A Market Engagement document has been developed and is available for download, completion and return via the ProContract Tender Portal - www.procontract.due-north.com The submission date for return of the Market Engagement document is Friday 10th January 2025 at 12 Noon. Any queries relating to the Market Engagement Document are to be communicated via the ProContract Tender Portal - www.procontract.due-north.com

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/040614-2024 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Dec 2024 |
| Submission deadline | Not specified |
| Future notice date | 10 Feb 2025 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTHUMBERLAND COUNTY COUNCIL |
| Locality | MORPETH |
| Post town | Newcastle upon Tyne |
| Postcode | NE61 2EF |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC42 Northumberland |
| Local authority | Northumberland |
| Electoral ward | Morpeth Kirkhill |
| Westminster constituency | North Northumberland |
| Delivery location | TLC21 Northumberland |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48445000 - Customer Relation Management software package
- 72212445 - Customer Relation Management software development services

## Release History

- 17 Dec 2024 at 14:37 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/040614-2024

## Notice URLs

- http://www.northumberland.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04c8c5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04c8c5.json.