---
title: "Crown Duty Management System - Support and Maintenance"
ocid: "ocds-h6vhtk-04c8fe"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04c8fe"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04c8fe.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04c8fe.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "CHESHIRE CONSTABULARY ON BEHALF OF THE POLICE AND CRIME COMMISSIONER FOR CHESHIRE"
published: "2025-01-31"
---

# Crown Duty Management System - Support and Maintenance

Buyer: CHESHIRE CONSTABULARY ON BEHALF OF THE POLICE AND CRIME COMMISSIONER FOR CHESHIRE  
Current stage: Award  
OCID: ocds-h6vhtk-04c8fe

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## Summary

Cheshire Constabulary, on behalf of the Police and Crime Commissioner for Cheshire, has awarded a contract for the support and maintenance of the Crown Duty Management System (DMS). The contract, valued at £441,311, was signed on 30 January 2025 and is set to run from 1 February 2025 to 31 January 2028, with an option to extend for up to an additional four years in two increments of two years each. The Crown DMS is a critical system used for staff attendance recording and resource management within the Business Services function. Located in Winsford, Cheshire, the procurement falls under the industry category of software support services, employing a limited procurement method due to technical reasons that preclude competition. The process observed the F15: Voluntary ex ante transparency (VEAT) notice, initiating a standstill period on 18 December 2024.

This tender presents significant opportunities for businesses specialising in software support services, particularly those with capabilities in managing and maintaining complex systems such as the Crown DMS. The awarded contract emphasizes the importance of technical expertise and previous investment in system configuration, making it suitable for firms with a proven record of handling similar sophisticated projects. Such an award can bolster a company's portfolio, enhance its credibility, and open avenues for future contracts within the public sector, specifically in areas requiring detailed operational planning and resource deployment solutions.

## Notice

This is a Contract Award Notice Crown DMS is a core system that forms part of the Business Services function. The system is used to record staff attendance and is critical for the Resource Management department to manage planning and deployment of resources. The Crown DMS can only be supported and maintained by Crown as it is their system. The support and maintenance contract is for a period of 3 years (01/02/25 to 31/01/28) plus option to extend for 2+2 years (total 7years). A F15: Voluntary ex ante transparency notice, 024/S 000-040715 was published on 18 December 2024 observing a standstill period.

### Lot Information

Lot 1

This is a contract award notice. Crown DMS is a core system that forms part of the Business Services function. The system is used to record staff attendance and is critical for the Resource Management department to manage planning and deployment of resources. The Crown DMS can only be supported and maintained by Crown as it is their system. The support and maintenance contract is for a period of 3 years (01/02/25 to 31/01/28) plus option to extend for 2+2 years (total 7years). A F15: Voluntary ex ante transparency notice, 024/S 000-040715 was published on 18 December 2024 observing a standstill period. Additional information: The value shown is for an initial 3 year period plus optional extension periods of 2 x 2 years.

### Procurement Information

Crown is the developer and proprietor of the Licences and Support and a contract for support and maintenance can only be supplied by them. The system was originally procured as part of a larger contract, which was subject to an above threshold tender process. Due to changes required in hosting location as part of the move to an on-premise solution, support and maintenance is being sourced directly. Although there are other systems available that provide time recording capabilities, Crown DMS provides us with the capability for our complex operational planning and deployment of resources and builds on the heavy investment already made in the configuration of the Crown DMS so it meets our needs. If we were to move to a new system, it would require significant funding and re-investment to meet these requirements and capabilities, as well as a long period of implementation and dual running of Crown DMS and an alternative DMS. A F15: Voluntary ex ante transparency notice, 024/S 000-040715 was published on 18 December 2024 observing a standstill period.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/003362-2025 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large, SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Jan 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 16 Dec 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £441,311 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CHESHIRE CONSTABULARY ON BEHALF OF THE POLICE AND CRIME COMMISSIONER FOR CHESHIRE |
| Locality | WINSFORD, CHESHIRE |
| Post town | Crewe |
| Postcode | CW7 2UA |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD6 Cheshire |
| ITL 3 | TLD63 Cheshire West and Chester |
| Local authority | Cheshire West and Chester |
| Electoral ward | Winsford Over & Verdin |
| Westminster constituency | Mid Cheshire |
| Delivery location | TLD6 Cheshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CROWN COMPUTING |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72261000 - Software support services

## Release History

- 31 Jan 2025 at 16:16 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/003362-2025
- 18 Dec 2024 at 10:16 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/040715-2024

## Notice URLs

- http://www.cheshire.police.uk
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/33132

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04c8fe. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04c8fe.json.