---
title: "Language and Interpretation and Translation Service"
ocid: "ocds-h6vhtk-04c906"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04c906"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04c906.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04c906.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "WESTMORLAND AND FURNESS COUNCIL"
published: "2024-12-18"
---

# Language and Interpretation and Translation Service

Buyer: WESTMORLAND AND FURNESS COUNCIL  
Current stage: Tender  
OCID: ocds-h6vhtk-04c906

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## Summary

Westmorland and Furness Council is seeking to procure a Language Interpretation and Translation Service to support individuals whose language of choice is not English. This tender falls under the 'Health and social work services' category and is being conducted through an open procedure. The Council, located in Kendal, UK (region UKD), aims to meet its public sector equality duty under the Equality Act 2010 through this service. The tender process is active, with key dates including the closure of the tender period on 24 January 2025 at 10:00 AM and the award period commencing later that same day. The contract will initially run for 24 months, with an option for two additional 12-month extensions.

This tender presents a valuable opportunity for businesses specialising in language interpretation and translation, especially those with capabilities in providing timely, cost-effective, and localised services. The Council prioritises providers who can offer innovative solutions such as telephone and video conferencing options, thus minimising travel costs and delays. Additionally, businesses that can recruit local interpreters, particularly from diverse communities including refugees and asylum seekers, will find this tender particularly conducive to growth. The procurement offers a platform for businesses to showcase their capability in supporting public sector equality and effective communication, thereby expanding their footprint in the public services sector.

## Notice

Westmorland and Furness Council (hereafter referred to as the Council) is committed to ensuring members of the public can access its services. The Council requires a Language Interpretation and Translation Service to be made available for all Council officers in their support of individuals whose language of choice is not English. This service specification is a key schedule of the contract between Provider and Council, setting out the key responsibilities and expectations of the Provider in delivering a Language Interpretation and Translation Service (the Service) on the Council's behalf. Statutory Duty As part of its public sector equality duty under the Equality Act 2010, the Council must remove or minimise disadvantages faced by people due to their protected characteristics. Thus, in order to support non-English-speaking customers, the Council has a duty to make interpretation and translation services available to them.

### Lot Information

Lot 1

Westmorland and Furness Council (hereafter referred to as the Council) is committed to The Council requires a Language Interpretation and Translation Service to be made available for all Council officers in their support of individuals whose language of choice is not English. This service specification is a key schedule of the contract between Provider and Council, setting out the key responsibilities and expectations of the Provider in delivering a Language Interpretation and Translation Service (the Service) on the Council's behalf. As part of its public sector equality duty under the Equality Act 2010, the Council must remove or minimise disadvantages faced by people due to their protected characteristics. Thus, in order to support non-English-speaking customers, the Council has a duty to make interpretation and translation services available to them. The Service supports individuals who require a language interpreter or translator to communicate with Council officers and partner agencies.The Service supports the Council meet its public sector equality duty by removing or minimising disadvantages faced by people whose language of choice is not English. Service Objectives Objective 1 - Provide timely support to Service Users. An interpreter or translator, as appropriate, is assigned by the Provider to support a Service User within an acceptable timeframe of receiving an Order from a Council officer; and the Provider works in collaboration with the requesting Council officer to minimise the delay in fulfilling the assignment. Objective 2 - Support effective communication with the Service User. The Service User believes they managed to get their needs and views across to, or understand what is expected of them by, the Council or partner agencies, with the support of the assigned interpreter and/or translator. Objective 3 - Provide cost-effective support to Service Users. The Provider minimises the cost of providing the Service by offering telephone and video conferencing options to Council officers and Service Users and, where face-to-face interpretation is necessary, minimising the travel required. Objective 4 - Provide added value by recruiting local freelancers. Demographic data shows Westmorland and Furness to be predominantly White British, and recruitment of local interpreters has proven challenging. In recent years, the region is becoming more diverse as refugees and asylum seekers have been supported by the Council through a resettlement scheme. The Council wishes to work with the Provider to actively promote the recruitment of translators and interpreters from these local communities. Objective 5 - Meet contract management and financial reporting requirements. The Provider demonstrates transparency, accuracy and timeliness in sharing Service performance inform

Renewal: The contract will run for the initial term of 24months with 12+12 possible extension

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/040729-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Dec 2024 |
| Submission deadline | 24 Jan 2025 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WESTMORLAND AND FURNESS COUNCIL |
| Locality | KENDAL |
| Post town | Lancaster |
| Postcode | LA9 4DQ |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD1 Cumbria |
| ITL 3 | TLD14 Westmorland and Furness |
| Local authority | Westmorland and Furness |
| Electoral ward | Kendal Strickland and Fell |
| Westminster constituency | Westmorland and Lonsdale |
| Delivery location | TLD North West (England) |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services

## Release History

- 18 Dec 2024 at 11:05 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/040729-2024

## Notice URLs

- http://www.the-chest.gov.uk
- https://www.westmorlandandfurness.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04c906. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04c906.json.