---
title: "Contact Centre Telephony Platform"
ocid: "ocds-h6vhtk-04c9fc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04c9fc"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04c9fc.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04c9fc.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "SOUTHAMPTON CITY COUNCIL"
published: "2024-12-20"
---

# Contact Centre Telephony Platform

Buyer: SOUTHAMPTON CITY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-04c9fc

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04c9fc)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04c9fc.json)

## Summary

Southampton City Council has awarded a contract for a Contact Centre Telephony Platform, classified under IT services: consulting, software development, Internet and support (CPV code 72000000). The procurement process, initiated as a tender, has completed and the contract was signed on 18th December 2024. This project involves the provision of a cloud-based Omni-channel contact centre and Workforce Management solution. The procurement method utilised was a limited procedure without prior publication of a call for competition, falling outside the directive's application scope. The total contract value is £548,818.20, and the delivery is set in the UKJ region (South East England). The contract was awarded to Content Guru Limited, a SME based in Berkshire, UK.

This tender offers significant growth opportunities for businesses specialising in cloud-based contact centre solutions and workforce management systems. Small to medium-sized enterprises (SMEs) with expertise in IT services are particularly well-suited to compete for such contracts. By securing these contracts, businesses can strengthen their portfolio by partnering with established regional authorities like Southampton City Council. Moreover, the focus on providing advanced digital solutions aligns with current market trends towards more integrated and efficient client service platforms.

## Notice

Provision of a cloud-based Omni-channel contact centre and Workforce Management solution

### Lot Information

Lot 1

Provision of a cloud-based Omni-channel contact centre and Workforce Management solution

### Procurement Information

This was a call off from the CCS RM1557.14 framework. SCC haven't previously issued a notice in relation to this.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/041129-2024 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Dec 2024 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 18 Dec 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £548,818 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOUTHAMPTON CITY COUNCIL |
| Locality | SOUTHAMPTON |
| Post town | Southampton |
| Postcode | SO14 7LR |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ32 Southampton |
| Local authority | Southampton |
| Electoral ward | Bargate |
| Westminster constituency | Southampton Itchen |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CONTENT GURU |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 20 Dec 2024 at 10:09 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/041129-2024

## Notice URLs

- https://www.southampton.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04c9fc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04c9fc.json.