---
title: "CRM Loyalty Platform"
ocid: "ocds-h6vhtk-04cc55"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04cc55"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04cc55.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04cc55.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "SSE SERVICES PLC"
published: "2024-12-20"
---

# CRM Loyalty Platform

Buyer: SSE SERVICES PLC  
Current stage: Tender  
OCID: ocds-h6vhtk-04cc55

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04cc55)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04cc55.json)

## Summary

SSE Services PLC, based in Reading, United Kingdom, has initiated a tender process for a CRM Loyalty Platform, classified under programming services of packaged software products (CPV code: 72210000). The contract value is approximately £2,000,000. The procurement is currently in the Tender stage, with a submission deadline of 24th January 2025. The contract involves a comprehensive loyalty platform with advanced technology, user-friendly websites, and expert consultancy services to maximise customer engagement. The selected vendor will operate within the UK and must deliver the services over an initial period of three years, with an option to extend for an additional two years.

This tender presents significant growth opportunities for businesses specialising in CRM systems, loyalty platforms, and consultancy services. SMEs and established companies with substantial buying power to procure offers and content, alongside cutting-edge technological capabilities, are well-suited to compete. The procurement method involves a negotiated procedure with a prior call for competition, suggesting a selective and competitive process where the most innovative and comprehensive solutions will likely be rewarded. Interested businesses should prepare written submissions in English to meet the stringent selection criteria set forth by SSE Services PLC.

## Notice

We are seeking a new vendor to provide a comprehensive loyalty platform that includes cutting-edge technology and user-friendly websites. Additionally, we require a partner that can offer expert loyalty consultancy services to aid in maximizing customer engagement and satisfaction. Furthermore, the ideal vendor should have substantial buying power to procure offers and content that will provide tangible value to our customers, thereby enhancing their overall experience and loyalty to our brand

### Lot Information

Lot 1

We are seeking a new vendor to provide a comprehensive loyalty platform that includes cutting-edge technology and user-friendly websites. Additionally, we require a partner that can offer expert loyalty consultancy services to aid in maximizing customer engagement and satisfaction. Furthermore, the ideal vendor should have substantial buying power to procure offers and content that will provide tangible value to our customers, thereby enhancing their overall experience and loyalty to our brand

Options: 3 years plus 2 with the option to extend

Renewal: 3 years plus 2 with the option to extend

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/041272-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Negotiated procedure with prior call for competition |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Dec 2024 |
| Submission deadline | 24 Jan 2025 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,000,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SSE SERVICES PLC |
| Locality | READING |
| Post town | Reading |
| Postcode | RG1 3JH |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ16 Berkshire West |
| Local authority | Reading |
| Electoral ward | Thames |
| Westminster constituency | Reading Central |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72210000 - Programming services of packaged software products

## Release History

- 20 Dec 2024 at 16:06 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/041272-2024

## Notice URLs

- http://www.sse.com

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04cc55. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04cc55.json.