--- title: "Patient Engagement Portal (PEP)" ocid: "ocds-h6vhtk-04cd2b" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04cd2b" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04cd2b.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04cd2b.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "HAMPSHIRE AND ISLE OF WIGHT HEALTHCARE NHS FOUNDATION TRUST" published: "2024-12-31" --- # Patient Engagement Portal (PEP) Buyer: HAMPSHIRE AND ISLE OF WIGHT HEALTHCARE NHS FOUNDATION TRUST Current stage: Planning OCID: ocds-h6vhtk-04cd2b [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04cd2b) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04cd2b.json) ## Summary The Hampshire and Isle of Wight Healthcare NHS Foundation Trust, based in Southampton, is initiating the procurement process for a Patient Engagement Portal (PEP) solution, categorized under software package and information systems (CPV: 48000000). This planned tender, listed under the "goods" category, will hold preliminary market engagement sessions virtually on 23rd, 24th and 28th January to assess potential solutions. The Trust is aiming to meet NHS England Digital maturity standards and requires a PEP that can interoperate with multiple electronic patient record solutions. Interested parties are encouraged to contact Helen Grieves, the Procurement Category Manager, to provide company details and confirm their solution meets the specified requirements. The total contract value is estimated at £800,000. This tender represents a significant opportunity for businesses in the healthcare IT sector, particularly those experienced with NHS Trusts. Companies offering mature, interoperable digital health solutions, especially those already in use within Mental Health or Community Trusts, are well-positioned to compete. The requirement for the PEP to integrate various patient records, manage appointments, care plans, clinical questionnaires, and facilitate communication between patients and clinical teams highlights the potential for businesses to showcase innovative and comprehensive solutions that can drive efficiency and patient engagement within the NHS framework. Leveraging such a contract can help businesses establish or deepen their presence in the public healthcare market, enhancing their portfolio and credibility. ## Notice Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides community mental, physical, and learning disability health services, as well as community hospitals and specialist inpatient units, for a population of 1.5 million people, with a staff base of 12,500. The Trust is looking for a Patient Engagement Portal (PEP) solution. The Trust has mature digital capabilities when working in partnership with suppliers and is working towards the completion of the NHS England Digital maturity standards of which a PEP is a key deliverable. The PEP solution must currently be being used within an existing NHS Trust (preferably a Mental Health / Community Trust). The ability to interoperate with multiple electronic patient record solutions is a key requirement for the PEP. The solution needs to meet the detailed below requirements. We are looking to hold preliminary market engagement sessions (virtually) across three days (23rd, 24th and 28th January) to understand solutions available within the market. If you have a solution that meets these requirements, please contact Helen Grieves, Procurement Category Manager on Helen.Grieves@southernhealth.nhs.uk and you will be provided a slot. Please ensure you provide the following information; * Full Company name and address. * Main and Secondary Contact name, title, email and office base addresses. * Details of which NHS organisations are using your solution, including the type of NHS trust they are. * Statement confirming that your solution is able to meet the above requirements. ### Lot Information Lot 1 Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides community mental, physical, and learning disability health services, as well as community hospitals and specialist inpatient units, for a population of 1.5 million people, with a staff base of 12,500. The Trust is looking for a Patient Engagement Portal (PEP) solution. The Trust has mature digital capabilities when working in partnership with suppliers and is working towards the completion of the NHS England Digital maturity standards of which a PEP is a key deliverable. The PEP solution must currently be being used within an existing NHS Trust (preferably a Mental Health / Community Trust). The ability to interoperate with multiple electronic patient record solutions is a key requirement for the PEP. The solution needs to meet the following requirements: * Appointments - see all future appointments including location and date, with the ability to link into a portal to view more detail. Ability for Patient to book, reschedule and cancel appointments via direct integration with the EPRs. It is crucial to adhere to the System Requirement Specification (SRS) provided by NHS England. * Care Plans and Assessments - for patients to be able to access their care plans and assessments via the Portal. * Clinical Questionnaires and Online Forms - The ability to create custom questionnaires and forms for the purpose of collecting clinical information linked to the Patient Record. * Clinical Record Access - Ability to access defined parts of the Clinical records e.g. Immunisations, Screening records. * Letters - Ability for Patients and Carers to view Patient letters * Messages/2 Way Communications - Two way initiated individual messaging between a patient and clinical teams with a record of the conversation recorded in the EPRs. * Notifications - The ability to send pre-defined notifications individually to patients or to defined cohorts of patients. Ability for portal administrators to automate task and alerts/notifications * Patient Profile - section of the Portal that allows Patients to manage their Portal account and change preferences e.g. Communication preferences, language, accessibility requirements. * Patient Resource and Education - The ability to provide links to advice and support both local and national. The ability to upload individual content for patients to use e.g. workbook for them to complete between appointments. * Proxy Access - The Portal must allow for Proxy access to be given so that records can be accessed on behalf of the Patient e.g. Carers. It must be possible to for patients to select which areas of the Portal to share with others e.g. carer or voluntary sector. * Reports and Dashboards - Ability to extract data and/or create in-built reports * NHS App - Ability to sign in to the Portal via the NHS App but there should also be the ability to sign in directly to Portal. Integration with NHS App to surface information from the Portal which currently includes Appointments, Letters, Forms and Results. To continue to meet the requirements of the Wayfinder programme to service data via the NHS App. * Patient Data - All patient data MUST be held in the EPR to maintain a full clinical record. We are looking to hold preliminary market engagement sessions (virtually) across three days (23rd, 24th and 28th January) to understand solutions available within the market. If you have a solution that meets these requirements, please contact Helen Grieves, Procurement Category Manager on Helen.Grieves@southernhealth.nhs.uk and you will be provided a slot. Please ensure you provide the following information; * Full Company name and address. * Main and Secondary Contact name, title, email and office base addresses. * Details of which NHS organisations are using your solution, including the type of NHS trust they are. * Statement confirming that your solution is able to meet the above requirements. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/041626-2024 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 31 Dec 2024 | | Submission deadline | Not specified | | Future notice date | 31 Dec 2024 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £800,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | HAMPSHIRE AND ISLE OF WIGHT HEALTHCARE NHS FOUNDATION TRUST | | Locality | SOUTHAMPTON | | Post town | Southampton | | Postcode | SO40 2RZ | | Country | England | | ITL 1 | TLJ South East (England) | | ITL 2 | TLJ3 Hampshire and Isle of Wight | | ITL 3 | TLJ36 Central Hampshire | | Local authority | New Forest | | Electoral ward | Ashurst, Bramshaw, Copythorne & Netley Marsh | | Westminster constituency | New Forest East | | Delivery location | TLJ3 Hampshire and Isle of Wight | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48000000 - Software package and information systems - 48100000 - Industry specific software package ## Release History - 31 Dec 2024 at 10:58 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/041626-2024 ## Notice URLs - https://health-family.force.com/s/Welcome - https://www.HIOWhealthcare.nhs.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04cd2b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04cd2b.json.