---
title: "SPS-02244 Provision of Microsoft Service Support"
ocid: "ocds-h6vhtk-04cdfa"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04cdfa"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04cdfa.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04cdfa.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "SCOTTISH PRISON SERVICE"
published: "2025-01-07"
---

# SPS-02244 Provision of Microsoft Service Support

Buyer: SCOTTISH PRISON SERVICE  
Current stage: Planning  
OCID: ocds-h6vhtk-04cdfa

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## Summary

The Scottish Prison Service (SPS) is currently in the planning stage for the procurement process titled "SPS-02244 Provision of Microsoft Service Support," scheduled to progress with further details available from 13 January 2025. This tender, catering to the IT services sector, particularly consulting, software development, Internet, and support, will cover an array of services including 24/7 technical support, escalation management, IT health assessments, account management, and optional technical training. The procurement is situated in the region of UKM (United Kingdom) with SPS located at One Lochside, 1 Lochside Avenue, Edinburgh, EH12 9DJ. At this stage, interested parties should express their interest in the project as the procurement route has not yet been established.

This tender presents a significant business growth opportunity, especially for IT service providers with expertise in Microsoft technologies and support services. Businesses that offer robust technical support, escalation management, and comprehensive IT health assessments, as well as those capable of providing training solutions, would be well-suited to participate. Engaging in this procurement allows businesses to potentially secure a long-term support contract with a national agency, enhancing their portfolio and visibility within the public sector.

## Notice

The SPS require the provision of support for its MS based portfolio. This shall include but is not limited to the following: -Technical Support - Organisation wide 24/7 problem resolution support - As needed without limit on hours spent resolving or number of incidents. -Backoff and escalation to Microsoft for Critical / escalated incidents if the bidder is unable to resolve. -Escalation Management - Named resource assigned for critical issues. -IT health - On Demand assessments and Operational Surveys, including setup and configuration services (Numbers/costs to be detailed in tender) -Account Management - Designated Customer Success Account Manager -Optional Technical Training - On demand Videos, hands on labs, learning paths and expert led webcasts. (Numbers/costs to be detailed in tender)

### Lot Information

Lot 1

The purpose of this Prior Information Notice (PIN) is to determine interest within the marketplace for this project. Those who are interested in this PIN should contact the SPS representative detailed in this PIN in the first instance to discuss the scope further. The SPS are currently developing a strategy for this project, meaning that the procurement route has not yet been determined. Further details will be provided in due course after a decision has been reached.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/000391-2025 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Jan 2025 |
| Submission deadline | Not specified |
| Future notice date | 13 Jan 2025 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTTISH PRISON SERVICE |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH12 9DJ |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Drum Brae/Gyle |
| Westminster constituency | Edinburgh West |
| Delivery location | TLM Scotland |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 7 Jan 2025 at 16:03 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/000391-2025

## Notice URLs

- http://www.sps.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000784581
- https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=784581
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00384

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04cdfa. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04cdfa.json.