---
title: "Direct Award of Contract to provide an Adults Social Care Case Management System"
ocid: "ocds-h6vhtk-04ce02"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04ce02"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04ce02.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04ce02.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "TORBAY COUNCIL"
published: "2025-07-22"
---

# Direct Award of Contract to provide an Adults Social Care Case Management System

Buyer: TORBAY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-04ce02

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## Summary

Torbay Council has announced the direct award of a contract for the provision of an Adults Social Care Case Management System, under the procurement category of software-related services. This procurement process, classified under the Common Procurement Vocabulary (CPV) code 72260000, is a service contract awarded without prior publication of a call for competition, due to technical reasons. The contract, awarded to Liquidlogic Limited, trading as ‘System C’, reflects a limited procurement method to maintain compatibility with the existing children's social care system. Located in the UKK42 region, Torbay Council will implement this system along with Torbay and South Devon NHS Foundation Trust, with key implementation activities commencing from July 2025.

This tender offers significant opportunities for businesses specialising in software-related services, particularly those experienced in case management systems and data migration services. Companies with expertise in implementing and maintaining compatible systems across different user bases can leverage this opportunity, benefiting from offering seamless integration and cost efficiencies. Businesses providing solutions that ensure efficiency and effectiveness in both operation and reporting capabilities stand well-poised to thrive under such procurement requirements. For those with existing experience working with regional or local authorities, particularly within the UK's social care domain, this contract represents an attractive prospect to expand their portfolio while contributing to public service delivery enhancements.

## Notice

Purchase of a hosted case management for Adults Social Care, plus support with implementation, and data migration, and the ongoing licencing and maintenance of the system. This is a direct award, following the publication of a Voluntary ex ante transparency (VEAT) notice (reference: 2025/S 000-000406 on 07th January 2025, and subsequent internal approval to directly award the contract from Torbay Council's Cabinet. The system will be used by Torbay Council and Torbay and South Devon NHS Foundation Trust. With regards to the Award criteria, the contract was a direct award. In the absence of a competition, consideration was given to both quality of the awarded supplier's system solution, as covered within the VEAT, and price, in terms of achieving best value for the Council in using the same solution for Adults Social Care Case Management System provision, as it currently uses for its Children's provision.

### Lot Information

Lot 1

Purchase of a hosted case management for Adults Social Care, plus support with implementation, and data migration, and the ongoing licencing and maintenance of the system. This is a direct award, following the publication of a Voluntary ex ante transparency (VEAT) notice (reference: 2025/S 000-000406 on 07th January 2025, and subsequent internal approval to directly award the contract from Torbay Council's Cabinet. The system will be used by Torbay Council and Torbay and South Devon NHS Foundation Trust. With regards to the Award criteria, the contract was a direct award. In the absence of a competition, consideration was given to both quality of the awarded supplier's system solution, as covered within the VEAT, and price, in terms of achieving best value for the Council in using the same solution for Adults Social Care Case Management System provision, as it currently uses for its Children's provision.

Options: There will be an option to extend the on-going licensing and maintenance of the system beyond the initial term. The system will be used by Torbay Council and Torbay and South Devon NHS Foundation Trust. If in the future, devolved responsibility for delivery of Adult Social Care in Torbay moves from Torbay and South Devon NHS Foundation Trust, the replacement organisation will also use the system.

### Procurement Information

Torbay Council has direct awarded a contract for provision of its new Adults Services' Case Management System (CMS), to the incumbent supplier of its Children's Services' System. Award is made on the grounds that the works, supplies or services can only be provided by a particular economic operator due to an absence of competition for technical reasons. The Council undertook a further competition from Lot 3c of CCS' RM3821 Data & Application Solutions Framework for a supplier for supply & ongoing maintenance of a children's social care CMS. It allowed for the contract to be modified to include future provision of an adult social care CMS, as the 2 systems are required to be compatible with one another. The adult social care CMS was required after the Children's contract was awarded. But due to unforeseen circumstances, including impact of COVID on social care resources there was a significant delay in putting a new system in place. Due to this and increases in the cost of the contract from the previously estimate, the Council considers that it is no longer appropriate to modify the existing contract. However, a compatible system across children's & adult's social care remains. Whilst there are alternative suppliers of CMS's, appointment of a different supplier will result in receiving a solution incompatible with the current children's CMS. The differences in how the systems function will result in additional costs (to make each compatible with one another), difficulties in implementing a new system and the ongoing operation / maintenance of both, which will not deliver best value. This direct award will deliver the following benefits to Council, the system's end users & the public purse: Seamless and more cost-effective integration with the current Children's CMS (Liquid Logic) by utilising the same solution, and cost savings and efficiencies in hosting arrangements by utilising the same supplier. Efficiencies, consistency & effectiveness in reporting capabilities by utilising the same solution and in contract management by having the same supplier for both CMS. More efficient migration of data as, the same system used to be operated across both children's & adult social care, meaning the Council's IT team have experience of migrating data from the old system to the new. The Council will begin implementation planning and data migration from its current system, from July 2025 onwards

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/042123-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large, SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Jul 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 18 Dec 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TORBAY COUNCIL |
| Locality | TORQUAY |
| Post town | Torquay |
| Postcode | TQ1 3DR |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK4 Devon |
| ITL 3 | TLK42 Torbay |
| Local authority | Torbay |
| Electoral ward | Tormohun |
| Westminster constituency | Torbay |
| Delivery location | TLK42 Torbay |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | LIQUIDLOGIC; LIQUIDLOGIC LIMITED TRADING AS ‘SYSTEM C |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48445000 - Customer Relation Management software package
- 48611000 - Database software package
- 72260000 - Software-related services
- 72261000 - Software support services
- 72268000 - Software supply services

## Release History

- 22 Jul 2025 at 14:59 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/042123-2025
- 22 Jul 2025 at 14:42 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/042107-2025
- 7 Jan 2025 at 16:45 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/000406-2025

## Notice URLs

- http://www.torbay.gov.uk/
- https://ted.europa.eu/udl?uri=TED:NOTICE:469495-2019:TEXT:EN:HTML

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04ce02. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04ce02.json.