---
title: "Whistleblowing Hotline Service"
ocid: "ocds-h6vhtk-04ce14"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04ce14"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04ce14.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04ce14.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "THE CITY OF EDINBURGH COUNCIL"
published: "2025-09-10"
---

# Whistleblowing Hotline Service

Buyer: THE CITY OF EDINBURGH COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-04ce14

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## Summary

The City of Edinburgh Council has awarded a contract for a Whistleblowing Hotline Service, with Safecall as the supplier. This procurement falls under the services category, specifically within investigation services. The contract, valued at £535,000, was signed on 25th August 2025 and is set to commence in September 2025, running for three years with an option to extend by two additional one-year periods if required. The procurement followed an open procedure, which is a widely recognised method in public sector procurement to ensure fairness and transparency. The scope of the contract includes providing an independent whistleblowing hotline, investigation oversight, and additional consultancy services specifically designed for the City of Edinburgh Council's needs. Located in Edinburgh, this project highlights the Council’s proactive approach to governance and internal accountability.

This contract presents significant business growth opportunities for enterprises specialising in call centre services, investigation services, and general management consultancy. The Council’s emphasis on quality and price in the awarding criteria advises that businesses with a strong portfolio in these sectors and competitive pricing strategies are well-suited to participate in such tenders. Small and medium-sized enterprises (SMEs), as demonstrated by the selection of Safecall, have considerable prospects in winning contracts due to the open nature of the procurement process and the Council’s commitment to engaging a diverse range of suppliers. This tender encourages innovation and offers a platform for businesses to showcase their capabilities in delivering critical support services for public sector entities.

## Notice

The City of Edinburgh Council (the "Council") awarded a Contract for a Whistleblowing Hotline Service. The Council's appointed a single whistleblowing solutions Contractor to provide an independent whistleblowing hotline service, oversight of investigations, carry out investigations into major disclosures and provide critical friend services on investigations carried out internally. It is expected that the new Contract shall operate from September 2025 for a period of three years with the option (at the Council's discretion) to extend for a further two 12-months periods.

### Lot Information

Lot 1

Contract for a single whistleblowing solutions Contractor to provide an independent whistleblowing hotline service, oversight of investigations, carry out investigations into major disclosures and provide critical friend services on investigations carried out internally. Please refer to Specification for details in full. Additional information: This is a Contract Award Notice.

Renewal: This is a three year contract with the option to extend for up to a further two 12-months periods at the sole discretion of the Council.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/055467-2025 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Sep 2025 |
| Submission deadline | 14 Jul 2025 |
| Future notice date | 1 Feb 2025 |
| Award date | 24 Aug 2025 |
| Contract period | Not specified |
| Recurrence | Early 2030 |

## Values

| Field | Value |
| --- | --- |
| Tender value | £170,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £535,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE CITY OF EDINBURGH COUNCIL |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH8 8BG |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | City Centre |
| Westminster constituency | Edinburgh East and Musselburgh |
| Delivery location | TLM75 City of Edinburgh |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SAFECALL |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79411000 - General management consultancy services
- 79512000 - Call centre
- 79720000 - Investigation services

## Release History

- 10 Sep 2025 at 14:18 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/055467-2025
- 13 Jun 2025 at 12:25 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/032272-2025
- 8 Jan 2025 at 09:49 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/000441-2025

## Notice URLs

- http://www.edinburgh.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000801648
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00290
- https://www.publictendersscotland.publiccontractsscotland.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04ce14. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04ce14.json.