---
title: "Marketing Suite (TPR Comms management platform)"
ocid: "ocds-h6vhtk-04ce18"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04ce18"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04ce18.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04ce18.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "THE PENSIONS REGULATOR"
published: "2025-10-20"
---

# Marketing Suite (TPR Comms management platform)

Buyer: THE PENSIONS REGULATOR  
Current stage: Award  
OCID: ocds-h6vhtk-04ce18

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04ce18.json)

## Summary

The Pensions Regulator, located in Brighton, United Kingdom, recently completed a procurement process for a new marketing suite intended to enhance their communications management platform. This procurement process falls under the category of software package and information systems, within the broader goods sector. The contract, awarded on 15th October 2025, is for an active status marketing suite to replace the existing system, focusing on email, whitemail, and SMS communications. The procurement used a selective method through a restricted procedure, and Paragon Customer Communications (London) Ltd emerged as the successful supplier. Initially set for a three-year term, the contract includes an option for extension up to 24 additional months, focusing on real-time data processing and integration with Microsoft Dynamics 365.

This tender presents significant growth opportunities for businesses specialising in software packages and information systems, particularly those capable of providing SaaS-based platform solutions. Companies with the capability to develop and implement advanced communication management platforms, especially those that can integrate with existing CRM systems for streamlined communication processes, would find this contract appealing. The procurement outlines a clear potential for scalability, allowing additional teams within The Pensions Regulator to adopt the solution over time. As such, businesses offering robust, scalable, and integrated communication solutions should explore similar opportunities with public regulatory bodies aiming to enhance their operational efficiencies.

## Notice

The Pensions Regulator requires a marketing suite (a SaaS based platform/solution to replace the current solution architecture) which TPR's Automatic Enrolment (AE) Comms team can use to create, edit, publish and produce all official direct to employer outbound email, whitemail and SMS. The marketing suite also needs to allow users to segment the email, whitemail and SMS templates into various mailing lists which then can be used to design, execute and monitor workflow funnels for all files. Please note that whilst initially the team using this solution will be TPR's AE Comms team, there is the possibility that the solution will be adopted by additional TPR teams during the Contract Period. The suite must process data selections from TPR's CRM system which is currently Microsoft Dynamics 365 (please note TPR's CRM solution may change during the Contract Period) which create files that are processed both manually and in an automated fashion to TPR's communication channel provider(s). The file processing must take place in a timely fashion running in real time and to ensure TPR's communication channel provider(s) can issue communications according to agreed scheduling.

### Lot Information

Lot 1

See II.1.4. Additional information: Please note the contract value shown here is for the total life of the contract including the initial term of 3 years and the maximum 24 month extension period.

Options: Following the initial 3 year contract period, and subject to minimum notice being provided as per contract, the Buyer may choose to extend the contract by further period(s) up to 24 months

Renewal: A maximum of 2 x 12 month optional extension periods, subject to Supplier agreement. The Start and End dates above include an implementation period which will run from the 23/06/2025 - 30/06/2026.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/066711-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Oct 2025 |
| Submission deadline | 7 Feb 2025 |
| Future notice date | Not specified |
| Award date | 14 Oct 2025 |
| Contract period | 22 Jun 2025 - 30 Jun 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | £250,000 |
| Awards value | Not specified |
| Contracts value | £1,060,117 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE PENSIONS REGULATOR |
| Locality | BRIGHTON |
| Post town | Brighton |
| Postcode | BN1 6AF |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ21 Brighton and Hove |
| Local authority | Brighton and Hove |
| Electoral ward | Preston Park |
| Westminster constituency | Brighton Pavilion |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PARAGON CUSTOMER COMMUNICATIONS (LONDON |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 20 Oct 2025 at 12:28 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/066711-2025
- 8 Jan 2025 at 10:36 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/000452-2025

## Notice URLs

- https://thepensionsregulator.bravosolution.co.uk/web/login.shtml
- https://www.gov.uk/government/publications/public-procurement-review-service-scope-and-remit
- https://www.thepensionsregulator.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04ce18. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04ce18.json.