---
title: "ACE 669 ITT - All In Member Services Hub delivery partner"
ocid: "ocds-h6vhtk-04cea1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04cea1"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04cea1.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04cea1.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "ARTS COUNCIL ENGLAND"
published: "2025-08-19"
---

# ACE 669 ITT - All In Member Services Hub delivery partner

Buyer: ARTS COUNCIL ENGLAND  
Current stage: Award  
OCID: ocds-h6vhtk-04cea1

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## Summary

The Arts Council England has recently completed the procurement process to appoint a delivery partner for their "All In Member Services Hub." This procurement, classified under the "services" category, aimed at bolstering customer support for a new arts access scheme targeting D/deaf, disabled, and neurodivergent individuals in the UK and Ireland. The initiative strives for inclusivity within the arts sector, removing access barriers to cultural experiences. Located in the UK, the awarding process reached completion as of 19th August 2025. The procurement followed an open procedure, ensuring transparency and fairness, and was ultimately awarded to "This Named Company Ltd trading as The Card Network," with the signing date confirmed on 12th August 2025.

This tender presents a valuable opportunity for businesses specialising in accessible customer support services to foster growth and expand their reach. Given its focus on inclusivity, companies with expertise in developing user-friendly support channels, such as telephone, email, and online chat, particularly for D/deaf, disabled, and neurodivergent populations, would find this project well-aligned with their competencies. The contract value amounts to £411,463.60, with potential extensions till 30th June 2029, offering sustained engagement for small and medium enterprises aiming to enhance the social value of their offerings while delivering high-quality technical and customer services to a wide demographic.

## Notice

Arts Council England (ACE) have appointed a delivery partner for our All In Member Services Hub. All In is a new arts access scheme for D/deaf, disabled, and neurodivergent people in the UK and Ireland. You can find out more on our website: https://www.artscouncil.org.uk/developing-creativity-and-culture/diversity/all-in Creative and cultural experiences should be accessible to all. By removing barriers, organisations across the UK and Ireland can welcome more people with access requirements through their doors. Together, we will work towards a sector which says, 'everyone's welcome'. This advert refers to the commissioning of a customer support service to support the operation of All In; the new Access Scheme supporting the experience of D/deaf, Disabled and Neurodivergent people when attending arts and cultural events in the UK and Ireland, launching in Autumn/Winter 2025. The Member Services Support Hub will specifically support individuals who are members of the scheme - D/deaf, Disabled and Neurodivergent people who buy tickets and attend arts and cultural events - with all aspects of managing their membership (e.g. understanding what All In offers, setting up their account, low level tech support and navigating our online platform). The Member Services Support Hub needs to offer various accessible ways for members to seek and receive high quality support (e.g. telephone, email, online chat).

### Lot Information

Lot 1

Arts Council England (ACE) have appointed a delivery partner for our All In Member Services Hub. All In is a new arts access scheme for D/deaf, disabled, and neurodivergent people in the UK and Ireland. You can find out more on our website: https://www.artscouncil.org.uk/developing-creativity-and-culture/diversity/all-in Creative and cultural experiences should be accessible to all. By removing barriers, organisations across the UK and Ireland can welcome more people with access requirements through their doors. Together, we will work towards a sector which says, 'everyone's welcome'. This advert refers to the commissioning of a customer support service to support the operation of All In; the new Access Scheme supporting the experience of D/deaf, Disabled and Neurodivergent people when attending arts and cultural events in the UK and Ireland, launching in Autumn/Winter 2025. The Member Services Support Hub will specifically support individuals who are members of the scheme - D/deaf, Disabled and Neurodivergent people who buy tickets and attend arts and cultural events - with all aspects of managing their membership (e.g. understanding what All In offers, setting up their account, low level tech support and navigating our online platform). The Member Services Support Hub needs to offer various accessible ways for members to seek and receive high quality support (e.g. telephone, email, online chat).

Options: There will be two options to extend the contract, for up to 12 months each, until 30th June 2029.

Renewal: There will be two options to extend the contract, for up to 12 months each, until 30th June 2029.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/049972-2025 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Aug 2025 |
| Submission deadline | 28 Mar 2025 |
| Future notice date | 21 Feb 2025 |
| Award date | 11 Aug 2025 |
| Contract period | 30 Jun 2025 - 30 Jun 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £412,000 |
| Lots value | £412,000 |
| Awards value | Not specified |
| Contracts value | £411,463 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ARTS COUNCIL ENGLAND |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M1 1FN |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Piccadilly |
| Westminster constituency | Manchester Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | THIS NAMED COMPANY LTD TRADING AS THE CARD NETWORK |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342300 - Customer services

## Release History

- 19 Aug 2025 at 18:05 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/049972-2025
- 21 Feb 2025 at 14:05 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/006788-2025
- 9 Jan 2025 at 14:05 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/000680-2025

## Notice URLs

- https://www.artscouncil.org.uk/developing-creativity-and-culture/diversity/all-in
- https://www.artscouncil.org.uk/supplying-arts-council
- https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=974629760
- https://www.delta-esourcing.com/respond/8M5A7BQ89A

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04cea1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04cea1.json.