--- title: "Request for Proposal to undertake a Case for Change for Major Service Review" ocid: "ocds-h6vhtk-04cef3" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04cef3" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04cef3.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04cef3.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "NHS SURREY HEARTLANDS ICB" published: "2025-01-13" --- # Request for Proposal to undertake a Case for Change for Major Service Review Buyer: NHS SURREY HEARTLANDS ICB Current stage: Tender OCID: ocds-h6vhtk-04cef3 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04cef3) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04cef3.json) ## Summary NHS Surrey Heartlands ICB is seeking a delivery partner for a major service review titled "Request for Proposal to undertake a Case for Change for Major Service Review". This procurement falls within the services category and specifically targets business analysis consultancy services (CPV Code: 72221000). The contract, located in Surrey, UK, has an estimated value of £350,000 and a contract period of 180 days. The tender process is in the active stage, with a closing date for submissions set for 27th January 2025, correcting an earlier communicated date. Interested parties must submit their proposals electronically via the specified portal. This tender presents a significant opportunity for businesses specialising in consultancy services, particularly those with expertise in health and care systems analysis, data-driven decision-making, and strategic development. Companies adept at handling complex system redesigns and improving operational efficiencies in healthcare will find this project well-suited to their capabilities. Collaboration with NHS Surrey Heartlands ICB can lead to long-term engagement and visibility within the healthcare sector, enhancing the winning firm's profile and portfolio. This project will demand technical and communication expertise to support the strategic objectives and ensure alignment with national directives and local community needs. ## Notice Surrey Heartlands ICB has committed to undertake a major service review. In this context, a major service review is defined as "a sustainable framework and approach to ensure that health and care services are organised and arranged to meet the diverse needs of our populations now, and in the future". This will have implications for the future commissioning, contracting and delivery of health and care services across whole pathways and having regard for preventative approaches. Any redesign of our system to best deliver our services now and our ambitions for the future must enable us to: - realise effectiveness through quality and improved outcomes - improve access and equity of care delivery - achieve greater efficiency and productivity - achieve financial sustainability Whilst the work to change the shape and delivery of services will span multiple financial years, we must start with a clear 'case for change' to form the evidence base for future decisions about the design and delivery of our services. We are seeking a delivery partner to work as part of our internal programme team; bringing additional urgent resource and expertise to support development of the programme and the case for change. The case for change must be data driven and reflect what local people are telling us, align to our key strategies and meet the requirements of existing or emergent national directives. ### Lot Information Lot 1 NHS Surrey Heartlands ICB spends PS2.3bn funding the healthcare services commissioned for its 1.1 million population. Looking at our current health and care landscape, although services overall perform well, the significant financial and resource challenges we face mean it is becoming increasingly difficult to sustain high quality services that respond to what local people need in a timely way. Of significant concern to us is: - Rising demand: across the system there are long waiting lists for physical and mental health services for adults and children - Inequalities: in healthy life expectancy and health outcomes - Changing population: which is growing and becoming more elderly, with many people managing one or more complex health conditions - Workforce challenge: low community workforce capacity, high medical staff costs, difficulties in recruitment, low morale and greater burn-out, as well as cost-of-living pressures - Financial challenge: overall funding remains tight, a position likely to continue amidst rising costs which means we urgently need to find a way to become a sustainable and efficient health and care system - Digital advancements: including how we and our residents make the most of the investments already made and take advantage of new technologies in their care Given the scale of the challenge, coupled with our ambition, we need to take a fresh look at how we work and provide care across our system to support the three strategic shifts: - Hospital to community - Treatment to prevention - Analogue to digital Now is the time to be bold and transform what, where and how we provide care. This will require universal system and clinical change, through collaborative working with our communities, partners, and workforce in a fundamentally different way. We are seeking a delivery partner to work as part of our internal programme team; bringing additional resource and expertise to support development of the programme and the case for change. The case for change must be data driven and reflect what local people are telling us, align to our key strategies and meet the requirements of existing or emergent national directives. This work will not exist in a vacuum and must not negatively impact on any of the decisions we have already made but rather it must build on everything we have already achieved, complementing the good work currently underway and drawing on the expertise we already have within our system. Building on the learnings from recent reviews conducted previously in our system will be important and findings will require incorporation into the rationale for the Case for Change and future proposed sustainable framework approach. The scope of the Surrey Heartlands Major Service Review Case For Change deliverables will include: 1. A population health management approach to understanding physical, mental health and social care needs; covering the Surrey Heartlands population as a whole, recognising that patient flows are not always consistent with ICS boundaries. We want to understand where services are accessed and delivered, rather than where and by whom. 2. Data analysis of activity, outcomes and patient flows across primary, community, elective, urgent and emergency care, including private sector flows. Consideration should be given to the interface with social care and other agencies. 3. A modelling tool and analysis to underpin our system-wide case for change that enables review of the optimal scenarios and associated initial requirements to inform future decisions about new models of care 4. A Financial Model 5. A literature review that analyses the potential benefits of best practice models of care, both nationally and internationally, within the context of our local system insights. 6. Risks and potential consequences of inaction. A delivery partner must be able to evidence capability to deliver specified technical and communications/engagement components of the requirement detailed within the specification. Options: The term of the contract will be agreed in response to the proposal submitted by the winning bidder. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/001034-2025 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Restricted procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 13 Jan 2025 | | Submission deadline | 17 Jan 2025 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £350,000 | | Lots value | £350,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NHS SURREY HEARTLANDS ICB | | Locality | WOKING | | Post town | Kingston upon Thames | | Postcode | KT22 9AE | | Country | England | | ITL 1 | TLJ South East (England) | | ITL 2 | TLJ2 Surrey, East and West Sussex | | ITL 3 | TLJ26 East Surrey | | Local authority | Mole Valley | | Electoral ward | Leatherhead South | | Westminster constituency | Epsom and Ewell | | Delivery location | TLJ South East (England) | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72221000 - Business analysis consultancy services ## Release History - 13 Jan 2025 at 14:12 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/001034-2025 - 10 Jan 2025 at 11:18 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/000803-2025 ## Notice URLs - https://commercialsolutions.bravosolution.co.uk/ - https://www.surreyheartlands.org/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04cef3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04cef3.json.