---
title: "Out of Hours Library and IT Support Service"
ocid: "ocds-h6vhtk-04cf80"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04cf80"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04cf80.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04cf80.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "UNIVERSITY OF HERTFORDSHIRE"
published: "2026-01-22"
---

# Out of Hours Library and IT Support Service

Buyer: UNIVERSITY OF HERTFORDSHIRE  
Current stage: Award  
OCID: ocds-h6vhtk-04cf80

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04cf80)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04cf80.json)

## Summary

The University of Hertfordshire has completed the procurement process for the "Out of Hours Library and IT Support Service," with the award given to the University of Northumbria at Newcastle. This service falls under the Helpdesk and Support Services industry category and aims to support approximately 30,000 students and 3,360 staff members. The procurement was conducted through an open procedure and reached the award stage on 22nd January 2026, having been initially tendered on 13th January 2025. The contract, valued at £155,000, was signed on 19th January 2026, with the service provision being remote despite the University of Hertfordshire's campus being in Hatfield, UKH23 region.

This tender represents a significant opportunity for businesses specialising in IT support and helpdesk services, especially those experienced in managing large-scale support operations in educational institutions. Small and medium enterprises (SMEs) are particularly encouraged to compete, as indicated by the high proportion of SME bids received. The open procedure indicates a transparent selection process, making it accessible for qualified suppliers with a focus on service delivery and cost-effectiveness. Businesses that can ensure reliable out-of-hours support remotely and demonstrate expertise in similar environments are well-suited to benefit from such procurement opportunities.

## Notice

The University of Hertfordshire and its subsidiary companies ("The University") is conducting a tender process for the provision of an Out of hours I.T and Library Support Service to approximately 30,000+ students and 3360 staff Full requirements specification is set out within the tender documents

### Lot Information

Lot 1

the provision of an Out of hours I.T and Library Support Service to approximately 30,000+ students and 3360 staff as per the requirements set out in tender pack Appendix A - Background and Requirements Specification

Renewal: 3yr initial term then 1yr + 1yr extension

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/005643-2026 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Jan 2026 |
| Submission deadline | 12 Feb 2025 |
| Future notice date | Not specified |
| Award date | 19 Jan 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £200,000 |
| Lots value | £200,000 |
| Awards value | Not specified |
| Contracts value | £155,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY OF HERTFORDSHIRE |
| Locality | HATFIELD |
| Post town | St Albans |
| Postcode | AL10 9AB |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH26 North and East Hertfordshire |
| Local authority | Welwyn Hatfield |
| Electoral ward | Hatfield South West |
| Westminster constituency | Welwyn Hatfield |
| Delivery location | TLH23 Hertfordshire CC |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | UNIVERSITY OF NORTHUMBRIA AT NEWCASTLE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72253000 - Helpdesk and support services

## Release History

- 22 Jan 2026 at 10:48 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/005643-2026
- 13 Jan 2025 at 12:24 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/001012-2025

## Notice URLs

- http://www.herts.ac.uk
- https://in-tendhost.co.uk/universityofhertfordshire

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04cf80. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04cf80.json.