--- title: "Havering - Crisis Cafe" ocid: "ocds-h6vhtk-04d060" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04d060" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04d060.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04d060.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "NORTH EAST LONDON NHS FOUNDATION TRUST" published: "2025-01-15" --- # Havering - Crisis Cafe Buyer: NORTH EAST LONDON NHS FOUNDATION TRUST Current stage: Planning OCID: ocds-h6vhtk-04d060 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04d060) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04d060.json) ## Summary The North East London NHS Foundation Trust is planning a procurement titled "Havering - Crisis Cafe," classified under the industry category "Provision of services to the community" (CPV: 75200000). This tender is in the planning stage, with a future notice date set for 24th February 2025. The project aims to offer mental health crisis support services to adult residents in Havering and those presenting to Havering emergency services. The location for the service provision is the St Georges Health & Wellbeing Hub, Suttons Lane, Hornchurch, RM12 6RR. The total value of the contract is £1,000,000. The procurement process will involve engaging with potential providers to aid with procurement process design and to determine the level of interest and capability in providing the required services. This tender presents significant opportunities for businesses specialising in mental health services, community support, and emergency service alternatives. Companies with experience in supporting mental health crises, providing holistic care, and operating similar community services would be well-suited to compete. The involvement of peer supporters with lived experience of mental health issues highlights the importance of compassionate and strength-based practices, making it ideal for businesses with a strong commitment to mental health and community wellbeing. Successful engagement could lead to long-term collaborations and contribute to reducing emergency department activities by providing well-structured mental health crisis support. ## Notice The service is for Havering adult residents or those presenting to Havering emergency services who perceive themselves to be in, or at risk of moving into, mental health crisis (self-defined). This is the defining criteria for the service and robust screening procedures will be required that ensure access and prioritisation of those in most need. Those with multiple needs and co-morbidities are to be welcomed provided that the primary need is mental health crisis. Access to the service will normally be direct access by self-presentation. Prior to operation partner agencies will make people aware of the service and introduce people via referral pathways. Havering Crisis Cafe will support people in crisis to better self-manage their symptoms and distress in a safe and appropriate environment. This will improve access to Mental Health services as an alternative to ED attendances. to reduce activity in Emergency Departments and the wider system including mental health services, police and ambulance services. The key objectives will be to: * Provide a non-stigmatising, calm and safe environment. * Provide support to help people resolve their crisis. * Provide practical and emotional support to enable the service users and carers to better self- manage their distress, aid their recovery, and reduce dependency. * Ensure that support staff, peer supporters and volunteers are trained, supported and professional in their approach. * Operate as an alternative to Emergency Departments and other emergency services for people experiencing a mental health crisis that does not require medical intervention. * Link with the wider service system to ensure a joined-up partnership approach to the development of local services. The Provider will: * support each user of service to remain at the centre of their care, with informed choice over all aspects of their care and the inclusion of their chosen support network (incl. family/friends/advocates/other key partner agencies etc) * see each person as an individual and not just focus on their mental health condition. Take a holistic approach to respecting people's own understanding of their distress, their needs and strengths, and recognising all aspects of what brings meaning and value to people's lives. This will include considering, and addressing as needed, the wider social aspects that may have precipitated their mental health crisis (such as safe housing, financial security, physical health, relationships) * acknowledge individual differences, such as age, gender, culture, beliefs and support net-works and intersectionality * try to understand each individual's situation and experience, as each person is different - 'what happened to you', as opposed to 'what's wrong with you'. A proportion of the Provider staff will have lived experience of mental health issues and will be able to provide a Peer Support element to the care provided and programme of activities. Peers will pro-mote the significance of lived experience in engaging with people with compassion, strength-based practice and demonstrating hope in the model of care. ### Lot Information Lot 1 This pre-procurement exercise will allow NELFT to engage directly and collaboratively with potential providers to: * Aid with procurement process design. * Determine the level of provider interest. * Help enable providers to participate in the process. * Inform development of service specification/s and collaborative service delivery options. * Help shape the commissioning and contracting process. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/001418-2025 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 15 Jan 2025 | | Submission deadline | Not specified | | Future notice date | 24 Feb 2025 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £1,000,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NORTH EAST LONDON NHS FOUNDATION TRUST | | Locality | ESSEX | | Post town | Romford | | Postcode | RM13 8GQ | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI5 Outer London - East and North East | | ITL 3 | TLI52 Barking & Dagenham and Havering | | Local authority | Havering | | Electoral ward | Rainham & Wennington | | Westminster constituency | Dagenham and Rainham | | Delivery location | TLI52 Barking & Dagenham and Havering | ## CPV Codes ### Divisions - 75 - Administration, defence and social security services ### Codes - 75200000 - Provision of services to the community ## Release History - 15 Jan 2025 at 16:56 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/001418-2025 ## Notice URLs - https://health-family.force.com/s/Welcome - https://www.nelft.nhs.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04d060. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04d060.json.