--- title: "Concession Contract - Void Utility Management Provider" ocid: "ocds-h6vhtk-04d42e" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04d42e" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04d42e.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04d42e.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "LONDON BOROUGH OF HACKNEY" published: "2025-01-17" --- # Concession Contract - Void Utility Management Provider Buyer: LONDON BOROUGH OF HACKNEY Current stage: Tender OCID: ocds-h6vhtk-04d42e [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04d42e) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04d42e.json) ## Summary The London Borough of Hackney is in the tender phase for a Concession Contract titled "Void Utility Management Provider". This procurement is in the services category, specifically within public utilities, and includes the management of disconnection and reconnection of utility services in void residential properties in Hackney. The process is expected to involve upgrading utility meters to the latest open protocol smart meters and offering extensive support to vulnerable residents. Key dates include the tender submission deadline on 20th February 2025, with the bid opening and award period starting on the same day. The contract period is set for 1080 days, and submissions are to be made electronically. This tender presents significant opportunities for utility management companies looking to expand their business by partnering with a regional authority. Firms specialising in utility services, particularly those with expertise in managing transitions for residential properties and installing smart meters, are well-suited to compete. The opportunity to demonstrate innovative approaches to utility billing and debt management will be advantageous. Additionally, businesses that can offer robust customer support, especially for vulnerable populations, will find this tender aligned with their services and growth objectives. ## Notice Concession Contract for the provision of a Void Utility Management provider. The procurement of an external company to manage the disconnection and reconnection of residential utility services in Hackney void properties. Hackney Council's Housing Void team is seeking a utility provider that will manage the end to end Void Utility process, dealing with the change of tenancy for its void properties (ending utility services for the outgoing resident, helping resolve outstanding debt issues, onboarding the new resident). The provider will need to upgrade utility meters at all void properties to the latest open protocol smart meters. The Council also seeks a provider that will also provide support to the residents of Hackey, particularly the most vulnerable. The provider will need to demonstrate a different approach to the levying of daily standing charges on its meters, to prevent the build up of utility related debt for residents. ### Lot Information Lot 1 Concession Contract for the provision of a Void Utility Management provider. The procurement of an external company to manage the disconnection and reconnection of residential utility services in Hackney void properties. Hackney Council's Housing Void team is seeking a utility provider that will manage the end to end Void Utility process, dealing with the change of tenancy for its void properties (ending utility services for the outgoing resident, helping resolve outstanding debt issues, onboarding the new resident). The provider will need to upgrade utility meters at all void properties to the latest open protocol smart meters. The Council also seeks a provider that will also provide support to the residents of Hackey, particularly the most vulnerable. The provider will need to demonstrate a different approach to the levying of daily standing charges on its meters, to prevent the build up of utility related debt for residents. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/001689-2025 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 17 Jan 2025 | | Submission deadline | 20 Feb 2025 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | LONDON BOROUGH OF HACKNEY | | Locality | HACKNEY | | Post town | East London | | Postcode | E8 1DY | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI41 Hackney and Newham | | Local authority | Hackney | | Electoral ward | Hackney Central | | Westminster constituency | Hackney South and Shoreditch | | Delivery location | TLI41 Hackney and Newham | ## CPV Codes ### Divisions - 65 - Public utilities ### Codes - 65000000 - Public utilities ## Release History - 17 Jan 2025 at 12:46 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/001689-2025 ## Notice URLs - http://www.hackney.gov.uk - https://procontract.due-north.com/Advert/Index?advertId=a34bd846-15d4-ef11-8133-005056b64545 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04d42e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04d42e.json.