--- title: "Lincolnshire Fire & Rescue CRM system" ocid: "ocds-h6vhtk-04d450" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04d450" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04d450.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04d450.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "LINCOLNSHIRE COUNTY COUNCIL" published: "2025-01-17" --- # Lincolnshire Fire & Rescue CRM system Buyer: LINCOLNSHIRE COUNTY COUNCIL Current stage: Planning OCID: ocds-h6vhtk-04d450 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04d450) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04d450.json) ## Summary Lincolnshire County Council is in the planning stage for procuring a new customer relationship management (CRM) system specifically for Lincolnshire Fire & Rescue. This initiative falls under the "Software package and information systems" industry category (CPV code 48000000) and is designed to engage with the market to understand potential suppliers and inform the specification and commercial arrangements. The procurement process is currently in the pre-market engagement phase, with future notice expected on 17 February 2025. The council plans to award a contract potentially for four years, with the procurement taking place in the UKF3 region. This tender presents a significant opportunity for businesses involved in cloud hosted software services, specifically those offering Software as a Service (SaaS) solutions with functionalities such as mobile working, enhanced reporting, and dashboard customisation. Companies specialising in scheduling and productivity software development (CPV code 72212330) and those capable of providing seamless integrations with Microsoft 365 tools via flexible API functionalities will be well-suited to compete. The successful supplier will help increase efficiency through automation and support diverse teams working remotely, thus fostering potential growth for businesses in the technology solutions sector. ## Notice This PIN initiates pre-market engagement activity; this exercise is to gain a further understanding of the market, the likely interest and to inform our specification and commercial arrangement. ### Lot Information Lot 1 The Supplier shall provide a cloud hosted Software as a Service ('the System') that offers the following functionalities: - Mobile Working - Training Mode / System - Mandatory field control - User Friendly - Enhanced Reporting Capabilities - Dashboard customisation - Single screen customisation - Customisable Columns - Predefined Templates The supplier shall ensure that the product seamlessly connects with the existing M365 tools. The supplier shall also ensure that API functionality is available upon request to be able to link with other systems which may be required. The API will need flexibility in push and pull commands to allow us the ability in the future to enhance our systems and break down those silo processes. The System shall make processes more efficient by ensuring automation and reduce wasted time. Including template creation enabling users to efficiently create letters with seamlessly. Provides automation within process flows to be able to automatically create jobs, emails from the system. The system will need to be accessed and used remotely, with a variety of teams requiring access. The system will hold proformas, with data required to be entered whilst delivering activities, e.g. in people's homes or at commercial premises. An on or off-line functionality will be required, with the facility to store information and unloading to the system automatically. Renewal: The Council is considering awarding a contract of 4 years however, the design of both the initial period and any extension period(s) have not yet been determined. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/001737-2025 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 17 Jan 2025 | | Submission deadline | Not specified | | Future notice date | 17 Feb 2025 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | LINCOLNSHIRE COUNTY COUNCIL | | Locality | LINCOLN | | Post town | Lincoln | | Postcode | LN1 1YL | | Country | England | | ITL 1 | TLF East Midlands (England) | | ITL 2 | TLF3 Lincolnshire | | ITL 3 | TLF30 Lincolnshire CC | | Local authority | Lincoln | | Electoral ward | Carholme | | Westminster constituency | Lincoln | | Delivery location | TLF3 Lincolnshire | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 48000000 - Software package and information systems - 72212330 - Scheduling and productivity software development services ## Release History - 17 Jan 2025 at 14:46 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/001737-2025 ## Notice URLs - https://procontract.due-north.com/Advert/Index?advertId=c088d2bc-24cc-ef11-8133-005056b64545 - https://www.lincolnshire.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04d450. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04d450.json.