---
title: "Revenues and Benefits Remote Processing Resources"
ocid: "ocds-h6vhtk-04d4bc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04d4bc"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04d4bc.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04d4bc.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NORWICH CITY COUNCIL"
published: "2025-01-20"
---

# Revenues and Benefits Remote Processing Resources

Buyer: NORWICH CITY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-04d4bc

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## Summary

Norwich City Council has awarded a contract for "Revenues and Benefits Remote Processing Resources" under the industry category of administration services. The contract involves the provision of remote processing resources for Housing Benefit, Council Tax Support, and Council Tax processes using the NEC (Northgate) Revenues & Benefits platform and the Civica document management system. The procurement was conducted through a direct award on the G-Cloud 13 Framework Agreement (RM1557.13) Lot 2, with a total value of £450,000. The contract was signed on 1st October 2024. This award is part of a call-off contract facilitated by Crown Commercial Services, aimed at ensuring compliance with internal governance requirements.

This contract presents significant opportunities for businesses specialising in administration and process outsourcing services. Companies that provide comprehensive remote processing capabilities, particularly those familiar with public sector frameworks such as the G-Cloud 13, are well-suited to this type of procurement. With a primary focus on efficiency and expertise in handling Revenues & Benefits operations, firms can leverage such contracts for growth by demonstrating their ability to enhance operational performance for local authorities. The incumbent business, Liberata UK Limited, is an example of a large-scale supplier proficient in such services, accentuating the potential for relevant enterprises to expand their footprint in the public sector.

## Notice

Revenues and Benefits Remote Processing Resource.

### Lot Information

Lot 1

The Council requires a single supplier to provide remote processing resource for the completion of Housing Benefit, Council Tax Support and Council Tax processes using the NEC (Northgate) Revenues & Benefits platform and the Civica document management system.

Options: Initial term is for three years followed by an option to extend for a further year.

### Procurement Information

Contract is a call-off from G-Cloud 13 Framework Agreement (RM1557.13) - Lot 2: Cloud software framework via Crown Commercial Services (CCS). Available for all public sector organisations. Under the terms of the framework agreement, a Direct Award procedure is permitted to the most suitable supplier on the provision that the authority has followed its own internal governance requirements.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/001905-2025 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Jan 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 30 Sep 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £450,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORWICH CITY COUNCIL |
| Locality | NORWICH |
| Post town | Norwich |
| Postcode | NR2 1NH |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH51 Norwich and East Norfolk |
| Local authority | Norwich |
| Electoral ward | Mancroft |
| Westminster constituency | Norwich South |
| Delivery location | TLH15 Norwich and East Norfolk |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | LIBERATA |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services

### Codes

- 75100000 - Administration services

## Release History

- 20 Jan 2025 at 15:43 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/001905-2025

## Notice URLs

- https://in-tendhost.co.uk/norwich/aspx/Home
- https://www.norwich.gov.uk/site/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04d4bc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04d4bc.json.