---
title: "Supply, Implementation of a Customer Relationship Management Solution"
ocid: "ocds-h6vhtk-04d4c4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04d4c4"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04d4c4.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04d4c4.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "DOVER DISTRICT COUNCIL"
published: "2025-10-14"
---

# Supply, Implementation of a Customer Relationship Management Solution

Buyer: DOVER DISTRICT COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-04d4c4

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## Summary

The procurement process initiated by Dover District Council involves the supply, implementation, and maintenance of a Customer Relationship Management (CRM) solution. The contract, valued at £367,755, was awarded to Netcall Technology Limited and is set to commence on 8th October 2025. It is categorised under the industry of 'Software package and information systems' and is classified as a 'goods' procurement. The council utilised an open procedure for this process, ensuring broad competition and transparency. This project will span an initial three-year period with the potential for a two-year extension, highlighting the council's commitment to enhancing their customer management capabilities through technological solutions. The award phase has been completed, bringing the procurement to a successful close.

This tender presents significant business growth opportunities, particularly for companies specialising in software solutions and CRM systems. Given the size and scope of the project, both SMEs and larger enterprises can benefit from engaging in such public contracts, especially those with expertise in long-term software deployment and maintenance. By engaging in this procurement process, businesses can establish a strong partnership with a local government authority and expand their portfolio in the public sector, potentially leading to further opportunities within the UK regional authority landscape.

## Notice

Award of contract for the supply, implementation and maintenance of a Customer Relationship Management solution commencing 8th October 2025 for an initial three year period.

### Lot Information

Lot 1

Award of contract for the supply, implementation and maintenance of a Customer Relationship Management solution commencing 8th October 2025 for an initial three year period.

Options: Provision to extend for a further two years (in twelve monthly increments) unless terminated in accordance with the Conditions of the Contract.

Renewal: Provision to extend for a further two years (in twelve monthly increments) unless terminated in accordance with the Conditions of the Contract.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/065088-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Oct 2025 |
| Submission deadline | 4 Mar 2025 |
| Future notice date | Not specified |
| Award date | 7 Oct 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £367,755 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DOVER DISTRICT COUNCIL |
| Locality | WHITFIELD, DOVER |
| Post town | Canterbury |
| Postcode | CT16 3PJ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ4 Kent |
| ITL 3 | TLJ44 East Kent |
| Local authority | Dover |
| Electoral ward | Whitfield |
| Westminster constituency | Dover and Deal |
| Delivery location | TLJ4 Kent, TLJ44 East Kent |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NETCALL TECHNOLOGY |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 14 Oct 2025 at 10:15 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/065088-2025
- 20 Jan 2025 at 15:55 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/001913-2025

## Notice URLs

- http://www.dover.gov.uk/
- http://www.kentbusinessportal.org.uk
- https://www.dover.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04d4c4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04d4c4.json.