--- title: "Handyperson Service and Care and Repair Service." ocid: "ocds-h6vhtk-04d4c8" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04d4c8" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04d4c8.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04d4c8.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "THE HIGHLAND COUNCIL" published: "2025-03-14" --- # Handyperson Service and Care and Repair Service. Buyer: THE HIGHLAND COUNCIL Current stage: Tender OCID: ocds-h6vhtk-04d4c8 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04d4c8) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04d4c8.json) ## Summary The Highland Council has initiated a procurement process for the provision of Handyperson Service and Care and Repair Service, targeting regions such as Lochaber, Inverness, and others across the Highland area. This tender falls under the housing services category and seeks to provide support, such as minor household repairs and Telecare services for elderly and disabled individuals. The tender process is currently in the "Tender" stage, with submissions required by 16 April 2025. Contracts will commence on 1 June 2025, with an initial duration of 3 years, plus an option to extend for a further 2 years. The procurement method is open, allowing electronic submissions via the Public Contracts Scotland website. This tender represents a significant opportunity for businesses involved in service delivery related to housing support, Telecare, and Telehealth. Companies with experience in managing community stores, providing handyperson services, and handling Telecare equipment installations would be well-suited to compete. The requirement for electronic submission and the inclusion of community benefits adds appeal for those looking to contribute to community welfare. Businesses capable of high-quality delivery and collection services, as well as those with experience handling contracts of this nature, should consider bidding to expand their operations within the Highland area. ## Notice Handyperson Service Summary - A person-in-van/one-stop source of assistance to people aged 65+ or any age with a disability. Assistance ranges from a selection of minor household repairs and tasks to delivery, uplift, and demonstration of a selection of aids and equipment from the Community Store. Telecare/Telehealth Service Summary - Telecare and Telehealth is a range of equipment design to respectively; alert when an individual living alone has fallen, left the property is in distress or is in danger of a fire or other such harm. Devices are installed by Telecare Officers which are programmed to a hub in the Client's home. If a device alerts the monitoring HUB in Aberdeen will call the Client to find out what's happening and/or alert their list of first responders and/or the emergency services as appropriate. Telehealth works along similar principles but allows visiting Carers to undertake basic health checks using the equipment which will report the outcomes to trained staff monitoring the Client's condition. It is used to maintain a Client's health records and to prioritise in-person visits from Healthcare professionals. Telecare/Telehealth Service Digital Switch On Summary - By January 2027 it is anticipated that analogue connections will be permanently switched off and only digital communication equipment will work thereafter. Many analogue Telecare/Telehealth systems in Highland currently run on an analogue connection. Clients with an analogue connection will require to have new digital equipment installed ahead of the deadline Community Stores and Short Term Loan Service Summary - Currently there are a number of Community Stores managed by a variety of organisations pan-Highland, forming the NHSH Pan Highland Community Store offering. Ideally all Community Stores going forwards will be managed as part of this tender to ensure parity and greater integration of Stores facilities and Store activity pan Highland. It is anticipated that Bidders will identify approximate costs to set up a Community Store and be able to present those costs in terms of one-off, set-up or fit-out costs, along with anticipated running costs annually thereafter. Bidders may wish to offer an appropriate building/site as an example of the premises they would propose to use and around which their tender will be based. It is anticipated that if any of the premises selected are already operating as a Community Store, Bidders will be able to outline how they might seek to acquire/control the premises and follow TUPE to protect any individuals currently working there. Community Store Delivery and Collection Service Summary - This element of the Service is responsible for the Delivery of specified aids and equipment from the Community Store and their installation in the Client's home (moving furniture etc as appropriate to make space, reach sockets and enabling Client to move safely around it). Staff will offer a demonstration to Client/Carer/Family and ensure that safe use is understood before leaving. This element of the service is also responsible for Collection of Used/Dirty equipment, bagging or otherwise containing it for transport and returning it to the Community Store where it will be cleaned, repaired and reset as appropriate Care and Repair Service Summary - The Care and Repair Service is available to Officers are in place to act on behalf of Clients needing to make an application for Financial Assistance from the Highland Council's Scheme of Assistance towards eligible Repairs and Adaptations. ### Lot Information Lochaber Handyperson and Care and Repair services. Renewal: The Contract will be in place for 3 years (1 June 2025 until 31 May 2028) with an option to extend for 2 further years (1 June 2028 until 31 May 2030) Inverness, Nairn, Badenoch and Strathspey Handyperson and Care and Repair Services Renewal: The Contract will be in place for 3 years (1 June 2025 until 31 May 2028) with an option to extend for 2 further years (1 June 2028 until 31 May 2030) Skye and Lochalsh Handyperson and Care and Repair Services Renewal: The Contract will be in place for 3 years (1 June 2025 until 31 May 2028) with an option to extend for 2 further years (1 June 2028 until 31 May 2030) Sutherland Handyperson and Care and Repair Services Renewal: The Contract will be in place for 3 years (1 June 2025 until 31 May 2028) with an option to extend for 2 further years (1 June 2028 until 31 May 2030) Caithness Handyperson and Care and Repair Services Renewal: The Contract will be in place for 3 years (1 June 2025 until 31 May 2028) with an option to extend for 2 further years (1 June 2028 until 31 May 2030) Badenoch and Strathspey Handyperson Service and Care and Repair Service Lochaber Handyperson Service and Care and Repair Service Ross and Cromarty Handyperson and Care and Repair Services Renewal: The Contract will be in place for 3 years (1 June 2025 until 31 May 2028) with an option to extend for 2 further years (1 June 2028 until 31 May 2030) ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/009520-2025 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning, Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 14 Mar 2025 | | Submission deadline | 16 Apr 2025 | | Future notice date | 10 Mar 2025 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | March 2028 or March 2030 ( depending on extension) | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active, Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | THE HIGHLAND COUNCIL | | Locality | INVERNESS | | Post town | Inverness | | Postcode | IV3 5NX | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM2 Highlands and Islands | | ITL 3 | TLM20 Highlands and Islands | | Local authority | Highland | | Electoral ward | Inverness West | | Westminster constituency | Inverness, Skye and West Ross-shire | | Delivery location | TLM6 Highlands and Islands | ## CPV Codes ### Divisions - 70 - Real estate services ### Codes - 70333000 - Housing services ## Release History - 14 Mar 2025 at 16:09 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/009520-2025 - 20 Jan 2025 at 16:08 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/001922-2025 ## Notice URLs - http://www.highland.gov.uk - http://www.publiccontractsscotland.gov.uk - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000793317 - https://www.gov.scot/policies/public-sector-procurement/community-benefits-in-procurement/ - https://www.publiccontractsscotland.gov.uk/ESPD/ESPD_Download.aspx?id=793317 - https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=793317 - https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00045 - https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04d4c8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04d4c8.json.