---
title: "Connect to Work Programme - CRM Software as a Service"
ocid: "ocds-h6vhtk-04d5c4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04d5c4"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04d5c4.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04d5c4.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "THE MAYOR AND COMMONALTY AND CITIZENS OF THE CITY OF LONDON"
published: "2025-07-02"
---

# Connect to Work Programme - CRM Software as a Service

Buyer: THE MAYOR AND COMMONALTY AND CITIZENS OF THE CITY OF LONDON  
Current stage: Award  
OCID: ocds-h6vhtk-04d5c4

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## Summary

The City of London Corporation, acting as the buying organisation, has completed the procurement process for the "Connect to Work Programme - CRM Software as a Service" contract. This procurement falls under the industry category of Customer Relationship Management software, with the unique identifier CPV 48445000. The contract was awarded to ICONI Software Ltd as of 26 June 2025 and is valued at approximately £490,208.77 over a five-year period. The procurement was conducted under an open procedure, adhering to the legal basis outlined in the EU Directive 2014/24/EU. The procurement process involved evaluating tenders based on quality, responsible procurement, and price. The CRM system will be used within the Connect to Work programme in central London, a sub-regional initiative hosted by the City of London Corporation.

This contract presents significant business growth opportunities, particularly for enterprises specialising in CRM software solutions tailored for public sectors and employment programmes. Businesses involved in software development, with a focus on accessibility and management information systems for employment support services, would find the project well-suited to their expertise. The collaboration touches on several London boroughs, thereby offering potential for wider engagement with multiple local authorities and partners involved in the Connect to Work programme. As this is part of a strategic initiative to enhance employment support, particularly for individuals with complex needs, companies with experience in socially responsible procurement and technical solutions will find a competitive edge.

## Notice

The City of London Corporation has now establish an agreement with ICONI Software Ltd for the provision of a CRM Software as a Service (SaaS) as part of the Department for Work and Pensions Connect to Work Programme. The duration of the contract is 5 years only.

### Lot Information

Lot 1

The Department for Work and Pensions (DWP) is launching Connect to Work programme (formerly known as Universal Support), an employment programme aimed at assisting disabled individuals and unemployed people with complex needs in securing employment. Central London Forward (CLF), hosted by the City of London Corporation, has been appointed as the accountable body for the Connect to Work programme in central London. CLF is a strategic sub-regional partnership encompassing the local authorities of: Camden Council, City of London Corporation, Hackney Council, Haringey Council, Islington Council, Royal Borough of Kensington and Chelsea, Lambeth Council, Lewisham Council, Southwark Council, Tower Hamlets Council, Wandsworth Council, Westminster City Council. To effectively manage contract delivery in line with DWP requirements, there is a need for a Customer Relationship Management (CRM) System to be shared with all delivery partners. The system must capture the end-to-end customer journey and meet all Management Information (MI) requirements as outlined in the Grant Guidance. This has now been awarded to ICONI Software Ltd after an Open FTS The duration of the agreement is 5 years only.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/036781-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Jul 2025 |
| Submission deadline | 24 Feb 2025 |
| Future notice date | Not specified |
| Award date | 25 Jun 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £500,000 |
| Lots value | £500,000 |
| Awards value | Not specified |
| Contracts value | £490,208 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE MAYOR AND COMMONALTY AND CITIZENS OF THE CITY OF LONDON |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC2P 2EJ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI43 Haringey and Islington |
| Local authority | Islington |
| Electoral ward | Clerkenwell |
| Westminster constituency | Islington South and Finsbury |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ICONI SOFTWARE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48445000 - Customer Relation Management software package

## Release History

- 2 Jul 2025 at 12:00 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/036781-2025
- 23 Jan 2025 at 14:45 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/002395-2025

## Notice URLs

- https://cityoflondon.ukp.app.jaggaer.com
- https://www.cityoflondon.gov.uk

## Provenance

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