---
title: "ML2024/022 - Magenta Living Contact Centre and Telephony Project"
ocid: "ocds-h6vhtk-04d604"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04d604"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04d604.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04d604.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "MAGENTA LIVING"
published: "2025-01-24"
---

# ML2024/022 - Magenta Living Contact Centre and Telephony Project

Buyer: MAGENTA LIVING  
Current stage: Award  
OCID: ocds-h6vhtk-04d604

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04d604)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04d604.json)

## Summary

The procurement process for the "ML2024/022 - Magenta Living Contact Centre and Telephony Project" has been completed. The buying organisation, Magenta Living, governed by public law, is located in Birkenhead, United Kingdom. This procurement falls under the industry category of Telecommunications network, and the contract was awarded without prior publication of a call for competition through a limited procurement method. The primary objective was integrating telephony for business communication and contact centre. The contract was signed on 23rd December 2024, valued at GBP 428,682.80, and awarded to Vonage Business Limited.

This tender presents significant opportunities for businesses specialising in telecommunications networks, particularly those focusing on integrated telephony systems and contact centre solutions. Companies with expertise in these areas, especially those able to provide robust and scalable telecommunications infrastructure, would have been well-suited to compete for this contract. Winning such a tender can enhance a company's portfolio, showcase their technical capabilities, and strengthen their market presence, paving the way for future business opportunities. Businesses working through frameworks like GCloud also have an advantage in such direct award scenarios.

## Notice

Integrated Telephony for Business Communication and Contact Centre

### Lot Information

Lot 1

Integrated Telephony for Business Communication and Contact Centre Direct Award via GCloud 14

### Procurement Information

Direct Award via GCloud 14

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/002505-2025 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Jan 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 23 Dec 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £428,682 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MAGENTA LIVING |
| Locality | BIRKENHEAD |
| Post town | Chester |
| Postcode | CH41 5AA |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD74 Wirral |
| Local authority | Wirral |
| Electoral ward | Birkenhead and Tranmere |
| Westminster constituency | Birkenhead |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VONAGE BUSINESS |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32412100 - Telecommunications network

## Release History

- 24 Jan 2025 at 11:57 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/002505-2025

## Notice URLs

- http://www.magentaliving.org.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04d604. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04d604.json.