---
title: "Physical Security Operation Services"
ocid: "ocds-h6vhtk-04d60e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04d60e"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04d60e.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04d60e.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "NATIONAL ENERGY SYSTEM OPERATOR LIMITED"
published: "2025-01-24"
---

# Physical Security Operation Services

Buyer: NATIONAL ENERGY SYSTEM OPERATOR LIMITED  
Current stage: Planning  
OCID: ocds-h6vhtk-04d60e

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## Summary

The National Energy System Operator Limited (NESO) has announced a tender for Physical Security Operation Services within the security services industry category. The procurement stage is in planning, with a start date for tender submissions on 1st March 2025. The contract period is set from 1st June 2025 to 31st October 2026, with an option for a 12-month extension. Located in the UKK region, this tender aims to find qualified economic operators to manage NESO's Physical Security Operations Centre (PSOC). Key dates include a registration of interest deadline by 10th February 2025.

This tender provides an excellent growth opportunity for businesses specialising in security services, particularly those experienced in multi-site management, alarm system management, and emergency response. The contract requires operators and supervisors to manage the PSOC on 24/7 shifts, involving tasks such as monitoring CCTV and alarms, managing access control systems, and performing daily system checks. This is a fitting opportunity for SMEs and voluntary, community and social enterprises (VCSEs) with relevant experience and the necessary security clearances, including SC clearance and SIA Public Space Surveillance Licences.

## Notice

This Prior Information Notice (PIN) is separate to any tender opportunity and not related to any subsequent activity that NESO may wish to pursue. The purpose of this PIN is to inform the market of NESOs intention to tender and to improve NESOs knowledge on the status of any economic operator(s) that can provide security service for NESOs Physical Security Operations Centre (PSOC). NESO would like to gauge market interest in the provision of this service. It is the intention of NESO to further engage with only those economic operator(s) who meet the outline requirements. Service Scope NESO supports the safety of our employees, contractors and visitors across our monitored portfolio of sites via a alarm receiving centre which must be operated in a way that proactively monitors all sites for any security issues, alarms or alerts. They will work with internal systems to monitor CCTV, alarms and calls, as well as external on-site security to solve issues. NESO requires a service that: * Provides 2 operators and 1 supervisor on 24/7 shifts which the service provider will manage o These operators will attend a 5 week training course on site to align them to NESO systems but must have control room and alarm receiving centre experience o These operators must be SC cleared in addition to passing NESO security and background checks o These operators must also hold a SIA Public Space Surveillance Licence * Maintains our PSOC services to the appropriate British Standards and follows NPSA "Control Room Standards" best practice * Performs daily system integrity and compliance checks on PSOC systems including routine updates and patches; * Follows the "incident management process" and "command and control" of emergency situations routed to PSOC * Has knowledge of data protection and privacy law such as GDPR * Competently and proactively manage flagging of any potential issues with systems or equipment to ensure the integrity and functionality of the PSOC * Manages the access control systems and procedures within NESO, including printing and distributing access cards as well as performing regular audits * Is experienced in multi-site management via the alarm receiving centre * Is experienced in alarm system management and acting on emergency situations. These identified key accountabilities are not exhaustive and may vary and extend/reduce depending on the evolving role of the alarm receiving centre and the resource required to operate effectively Please register your interest to Tennille Madigan tennille.madigan@nationalenergyso.com by the 10th February 2025

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/002516-2025 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Jan 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 May 2025 - 31 Oct 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £500,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NATIONAL ENERGY SYSTEM OPERATOR LIMITED |
| Locality | WOKINGHAM |
| Post town | Reading |
| Postcode | RG41 5BN |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ16 Berkshire West |
| Local authority | Wokingham |
| Electoral ward | Winnersh |
| Westminster constituency | Wokingham |
| Delivery location | TLK South West (England) |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79710000 - Security services

## Release History

- 24 Jan 2025 at 12:13 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/002516-2025

## Notice URLs

- https://www.find-tender.service.gov.uk/api/1.0/ocdsReleasePackages/ocds-h6vhtk-04d610
- https://www.neso.energy/what-we-do/systems-operations

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04d60e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04d60e.json.