---
title: "P2185 - Mediation services for social housing tenants and housing options"
ocid: "ocds-h6vhtk-04d65c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04d65c"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04d65c.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04d65c.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "BIRMINGHAM CITY COUNCIL"
published: "2025-07-17"
---

# P2185 - Mediation services for social housing tenants and housing options

Buyer: BIRMINGHAM CITY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-04d65c

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## Summary

The procurement process, initiated by Birmingham City Council, focuses on mediation services for social housing tenants and housing options across the region. This contract, valued at £391,200, falls under the "Provision of services to the community" category, with the procurement stage marked as 'Award'. The open procedure method was employed, indicating a competitive and transparent process. Smile Mediation Ltd has been awarded the contract, which is scheduled to commence on 1st April 2025 and will initially last for two years, with a potential extension subject to performance and budget considerations.

This tender presents significant business growth opportunities, particularly for SMEs specialising in mediation and social services. Businesses equipped to handle social disputes, prevent homelessness, and provide community-based solutions would benefit from engaging in such contracts. The competitive bid process, which saw participation exclusively from SMEs, indicates a welcoming procurement environment for small and medium enterprises to thrive by delivering quality service within the community-focused sector. Such contracts not only foster business expansion but also contribute positively to local societal challenges.

## Notice

The Council wishes to establish a Contract for the provision mediation services for social housing tenants and housing options.There is a requirement for:* Mediation Services for Social Housing Tenants as part of its overall approach in resolving non-crime related Anti-Social Behaviour complaints, neighbour disputes, and breaches of the Conditions of Tenancy. * Mediation Services for Housing Options customers as part of its overall approach in preventing homelessness, by resolving family disputes and preventing family and friend exclusion from accommodation and working with landlords to resolve non-crime related Anti-social Behaviour complaints and breached of Conditions of Tenancy.The Contract will last for 2 years commencing on 1st April 2025, with an option to extend for a further period of 2 years, subject to satisfactory performance and budgetary availability.The contract will be awarded to a single provider.

### Lot Information

Lot 1

The Council wishes to establish a Contract for the provision mediation services for social housing tenants and housing options. The aim of the service is to contribute to city housing and Housing Options priorities of investigating complaints of Anti-Social Behaviour (ASB) in an impartial and professional manner in accordance with the respective ASB Policy and Procedure. We are providing victims and perpetrators of ASB, tools and support in order to explore root causes through an impartial third party who specialise in mediation and specialist coaching support to residents to reach an agreed set of actions to resolve or mitigate any issues.It will encourage resolution of family disputes and preventing family and friend exclusion from accommodation and working with landlords to resolve non-crime related Anti-social Behaviour complaints and breached of Conditions of Tenancy.There is a requirement for:* Mediation Services for Social Housing Tenants as part of its overall approach in resolving non-crime related Anti-Social Behaviour complaints, neighbour disputes, and breaches of the Conditions of Tenancy. * Mediation Services for Housing Options customers as part of its overall approach in preventing homelessness, by resolving family disputes and preventing family and friend exclusion from accommodation and working with landlords to resolve non-crime related Anti-social Behaviour complaints and breached of Conditions of Tenancy.The Contract will last for 2 years commencing on 1st April 2025, with an option to extend for a further period of 2 years, subject to satisfactory performance and budgetary availability.The contract will be awarded to a single provider.

Options: With an option to extend for a further period of 2 years, subject to satisfactory performance and budgetary availability.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/040816-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Jul 2025 |
| Submission deadline | 26 Feb 2025 |
| Future notice date | Not specified |
| Award date | 31 May 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £600,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £391,200 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BIRMINGHAM CITY COUNCIL |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B1 1BB |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLG31 Birmingham |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SMILE MEDIATION |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services
- 85 - Health and social work services
- 98 - Other community, social and personal services

### Codes

- 75200000 - Provision of services to the community
- 85300000 - Social work and related services
- 98000000 - Other community, social and personal services

## Release History

- 17 Jul 2025 at 09:55 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/040816-2025
- 27 Jan 2025 at 11:24 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/002670-2025

## Notice URLs

- http://www.finditinbirmingham.com
- http://www.in-tendhost.co.uk/birminghamcc
- https://in-tendhost.co.uk/birminghamcc
- https://in-tendhost.co.uk/birminghamcc/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04d65c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04d65c.json.