--- title: "Oracle Managed Support Services" ocid: "ocds-h6vhtk-04d69a" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04d69a" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04d69a.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04d69a.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "THE ROYAL BOROUGH OF KENSINGTON AND CHELSEA" published: "2025-01-27" --- # Oracle Managed Support Services Buyer: THE ROYAL BOROUGH OF KENSINGTON AND CHELSEA Current stage: Tender OCID: ocds-h6vhtk-04d69a [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04d69a) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04d69a.json) ## Summary The Royal Borough of Kensington and Chelsea (RBKC) is seeking qualified contractors for the provision of Oracle Managed Support Services. This contract, within the IT services category, involves consulting, software development, Internet, and support. The project is scheduled to commence on 1 May 2025 and span an initial 24-month term, with a potential extension to 30 April 2028. The procurement process is currently in the tender stage, with a submission deadline set for 3 March 2025. This open procedure invites electronic submissions, ensuring transparency and competitiveness. For businesses specialising in IT services, particularly those with expertise in Oracle Cloud, SAAS, EPM, OCI, OIC, and BI within a local authority context, this tender represents a significant growth opportunity. SMEs with the required technical and functional managed support capabilities will find this contract appealing. The winning contractor will support key Council services such as HR, Finance, and Procurement, providing a robust platform to showcase and expand their services. The initial contract value is estimated at £917,000, making it a lucrative opportunity for companies that can meet the demanding support and development needs of the RBKC. ## Notice The Royal Borough of Kensington and Chelsea (RBKC) is inviting tenderers from sufficiently experienced and qualified contractors for the provision of Oracle Managed Support services. The Council requires Level 3, technical and functional managed support service of Oracle Cloud. To ensure effective delivery of the Council's enabling services (HR, Finance, Procurement) within Oracle Cloud from May 2025. The contract is anticipated to commence on the 1 May 2025 for an initial term of 24 months, with the option to extend up to a further 12 months to 30 April 2028 at the RBKC's discretion. ### Lot Information Lot 1 A Service Contract will be awarded to a single contractor. The delivery of the contract is anticipated to begin on 1 May 2025 with an initial term of 24 months, with the option to extend for up to a further 12 months to 30 April 2028 at the RBKC's discretion. The Council requires Level 3, technical and functional managed support service of Oracle Cloud. To ensure effective delivery of the Council's enabling services (HR, Finance, Procurement) within Oracle Cloud from May 2025. The provider will be required to use their Oracle Cloud, SAAS, EPM, OCI, OIC and BI expertise and experience within a Local Authority setting to provision adequate functional and technical support for the Councils Level 3 support and development needs, pertaining to raised incidents and or service requests. Renewal: The contract will be established for an initial duration of 24 months, with the option to extend for up to a further 12 months at the RBKC's discretion. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/002771-2025 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 27 Jan 2025 | | Submission deadline | 3 Mar 2025 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £917,000 | | Lots value | £917,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | THE ROYAL BOROUGH OF KENSINGTON AND CHELSEA | | Locality | LONDON | | Post town | West London | | Postcode | W8 7NX | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI33 Kensington & Chelsea and Hammersmith & Fulham | | Local authority | Kensington and Chelsea | | Electoral ward | Campden | | Westminster constituency | Kensington and Bayswater | | Delivery location | TLI London | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support - 72212451 - Enterprise resource planning software development services - 72250000 - System and support services - 72253000 - Helpdesk and support services - 72253100 - Helpdesk services - 72253200 - Systems support services - 72261000 - Software support services ## Release History - 27 Jan 2025 at 19:05 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/002771-2025 ## Notice URLs - http://www.gov.uk/government/publications/public-procurement-review-service-scope-and-remit - http://www.rbkc.gov.uk - http://www.rbkc.gov.uk/business-and-enterprise/business-opportunities-and-procurement/procurement-borough - https://www.delta-esourcing.com/respond/DB5D258284 - https://www.delta-esourcing.com/tenders/UK-UK-London:-IT-services:-consulting%2C-software-development%2C-Internet-and-support./DB5D258284 - https://www.delta-esourcing.com/tenders/UK-title/DB5D258284 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04d69a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04d69a.json.